139Express is a China-based cross-border courier and logistics provider specializing in shipments between China and markets across Central Asia, Russia and Ukraine. The company traces its express business to 2007 and focuses on dedicated international logistics routes designed for parcels moving from Chinese warehouses to recipients in its supported destination markets.
The carrier provides two principal transportation options: 139 Express for faster air-based transportation on supported routes and 139 Economy for lower-cost land transportation. Its official service information describes door-to-door delivery for these services in covered areas, although recipients in remote locations may have different delivery arrangements or may need to use an available collection point.
139Express supports cross-border e-commerce logistics as well as conventional parcel shipping. Customers can create shipments through the carrier's online system, send purchases to a 139Express warehouse in China, have parcels checked and prepared for international transportation, and then follow their movement through Tracking. The carrier also provides warehousing, packaging assistance, customs-clearance support and optional shipment insurance services.
The verified network covered here includes China and routes serving Russia, Kazakhstan, Kyrgyzstan, Uzbekistan, Tajikistan, Turkmenistan and Ukraine. Available transportation methods are not identical for every country, so the route offered for a particular package can depend on its destination, contents, weight and current operating conditions.
How to track 139Express packages
You can Track a 139Express shipment on 4Tracking by entering the tracking number supplied for the package in the tracking field and starting the search. 4Tracking can display the available package tracking events as the parcel moves through the 139Express logistics network and toward its destination.
139Express also provides an official package-tracking page on 139express.com. Its tracking form accepts a waybill number, and the official website allows up to 10 waybill numbers to be queried together when they are entered separately.
For shipments created through the 139Express system, the carrier instructs customers to print the tracking-number barcode and attach it to the parcel or write the tracking number on the package before sending it to the 139 warehouse. Once a parcel reaches the warehouse, staff use this barcode or the handwritten 139 International Waybill Number to register it. A missing number can cause the shipment to be treated as a problem parcel and delay processing.
For customers using the carrier's online account system, 139Express also states that after shipment payment, the tracking number can be found under the parcel information in the customer's account. If Tracking initially returns no results, confirm that you are using the international 139Express waybill rather than an unrelated Chinese domestic courier number used only to send the goods to the 139 warehouse.
139Express tracking number formats
139Express uses an international waybill number to identify packages in its own network. The official website refers to this identifier as the 139 International Waybill Number and allows it to be printed as a barcode or written manually on the outside of the parcel.
However, 139Express does not currently publish a complete public specification defining a universal tracking-number length, prefix, combination of letters and digits, or other fixed format for every shipment. Because no authoritative format can be confirmed from the carrier's documentation, it is safer to use the exact waybill number generated by 139Express rather than attempting to identify a shipment by an assumed numbering pattern.
If you have both a domestic Chinese courier number and a 139Express number, they may represent different stages of the same shipment. The domestic number can be used while merchandise is moving to the 139Express warehouse in China, while the 139Express international waybill is the number intended for Tracking the carrier's cross-border transportation.
139Express delivery times
139Express delivery time depends heavily on the destination country and whether the shipment travels using 139 Express air service or 139 Economy land transport. Customs processing, border conditions, remote destinations, holidays, security inspections and temporary route disruptions can add time, so published ranges should be treated as service estimates rather than guaranteed arrival dates.
For 139 Express, official service information gives an estimated delivery time of approximately 7–15 days from China to Uzbekistan and approximately 7–12 days on the Ukraine route. These services use faster transportation intended for parcels where delivery speed is more important than the lower cost of land transport.
For 139 Economy, official 139Express service information has published examples of approximately 18–35 days to Russia, with some remote Russian regions taking up to around 55 days; approximately 8–25 days to Kazakhstan; and approximately 12–20 days to Kyrgyzstan. These longer ranges reflect the nature of economical land transportation.
139Express has published different delivery ranges on different versions and generations of its official service pages, and the company also warns that land-service transit times can be affected by operating conditions. For the most relevant estimate for a new shipment, check the current shipping calculator or service information on 139express.com and rely on the latest Tracking events once the package is in transit.
How to contact 139Express about shipment issues
If your 139Express package is delayed or Tracking shows an unusual status, keep the international waybill number ready before contacting support. It is also useful to provide the recipient's destination country, the date of the last tracking update and a description of the problem.
139Express publishes the customer-service hotline 4000 666 139, with stated service hours of 09:00–21:00. The carrier also lists 139express@139group.com.cn as its customer-service email address and provides online customer-service options through its official website.
139Express maintains regional contact information for several of its destination markets on the official Contacts page. Because local telephone numbers and office details can change and different language versions of the website may show updated regional information at different times, customers should check the current contact page on 139express.com when they need local assistance.
If a package has a warehouse problem, needs its tracking number changed, needs to be combined with another parcel or requires another change before dispatch, 139Express specifically advises customers to contact online customer service promptly and email the carrier before the goods leave the warehouse. For loss or other claim-related issues, retain shipping documents, package information and any evidence requested by the carrier.
Frequently asked questions about 139Express package tracking issues
How do I Track a 139Express package?
Enter your 139Express international waybill number on 4Tracking to see the available Tracking events. You can also use the official package-tracking form on 139express.com.
Where can I find my 139Express tracking number?
For shipments created through the 139Express online system, the tracking number can appear in the parcel information after payment. The carrier also instructs senders to place the 139 International Waybill Number on the package as a printed barcode or handwritten number.
What format does a 139Express tracking number use?
139Express identifies its shipments with an international waybill number, but the carrier does not publish a definitive public rule specifying one universal number length, prefix or letter-and-digit structure. Use the complete number supplied by 139Express or the sender.
Why do I have two tracking numbers for my 139Express package?
A purchase may first travel by a Chinese domestic courier to a 139Express warehouse and then receive or use a 139Express international waybill for cross-border transportation. In that situation, the two numbers relate to different stages of the shipment.
Why is my 139Express Tracking not updating?
The parcel may be moving between warehouses, border facilities or destination-country processing points without generating a new public scan. Customs inspections, holidays, route disruptions and land-border conditions can also delay updates. If the shipment remains unchanged beyond its expected timeframe, contact 139Express with the international waybill number.
How long does 139Express delivery take?
Delivery depends on the route and service. Official examples include about 7–15 days for 139 Express shipments to Uzbekistan and 7–12 days for the Ukraine route. Published 139 Economy examples include about 18–35 days to Russia, 8–25 days to Kazakhstan and 12–20 days to Kyrgyzstan, with additional time possible for remote areas or operational delays.
Does 139Express offer door-to-door delivery?
Yes, the carrier describes both its air express and economical land services as supporting door-to-door delivery on eligible routes. An exception can apply to very remote recipient locations, where different delivery or pickup arrangements may be necessary.
What should I do if my package has a customs problem?
Continue checking package tracking and follow any instructions from 139Express. Customs problems can occur when declarations are incomplete or inaccurate or when goods do not comply with transportation or destination-country rules. Contact 139Express customer service if documents, payment or additional information are requested.
How can I contact 139Express about a delayed or missing package?
You can contact the 139Express service hotline at 4000 666 139 during its published 09:00–21:00 service hours, email 139express@139group.com.cn, or use the carrier's online customer service. Keep your international waybill number available when requesting assistance.