ZZWL (Putian Zhongzhou Logistics Supply Chain Co., Ltd.) is a China-based cross-border e-commerce logistics provider that runs a full supply-chain platform. The company combines logistics planning, cargo consolidation, overseas warehousing with one-click fulfillment, packing, sorting, transportation, and multimodal routes into one integrated service. In practice, that means a parcel can move from a Chinese seller’s warehouse to your doorstep while staying visible in a single shipment tracking flow that you can continuously Track.
Instead of being just a last-mile courier, ZZWL acts as a coordinator between many players: domestic collection networks, air and line-haul routes, border and overseas warehouses, and well-known express and postal partners. Their self-developed ERP and WMS systems automate operations inside warehouses and send detailed scan events into the tracking stream. For cross-border sellers this brings faster processing and fewer errors, and for buyers it means a cleaner Tracking timeline with fewer blind spots between “left China,” “arrived in destination country,” and “out for delivery.”
ZZWL also focuses on stability and performance. They highlight high delivery success rates, multiple flights every week, and strong domestic warehousing capacity so sellers can focus on sales instead of logistics. The combination of overseas warehouses, dedicated cross-border lines, and an optimized delivery network allows them to cut transit time and keep the shipment tracking feed rich with meaningful status updates instead of long gaps.
ZZWL services and shipment tracking flow
ZZWL’s core business is international cross-border e-commerce logistics. That includes air-based dedicated lines from China to key markets, traditional e-commerce small-parcel services, traditional trade logistics for larger B2B shipments, and overseas warehouse one-click fulfillment. Inventory can be stored in modern overseas warehouses and dispatched like a local delivery, while every step feeds into the same Tracking view so you can Track the parcel whether it is in China, in transit, or already in the destination country.
When you Track a ZZWL shipment, you usually see a series of clear stages. First, there is order created and received at warehouse, showing that the parcel has entered a ZZWL facility in China. Next, the tracking page shows export movements such as departed from origin facility or flight departed. After that, you will see arrived in destination country and customs clearance. When customs is finished, the parcel is handed to a local courier and new scans appear, ending with out for delivery and delivered. If something goes wrong on the way, exception messages like address issue, customs info required, or attempted delivery will also be visible in the shipment tracking timeline.
Key features you’ll notice when you Track a ZZWL shipment
- End-to-end visibility: scans from Chinese warehouses, flights, overseas hubs, customs, and last-mile carriers show up in one shipment tracking flow.
- Overseas warehouse events: if your order is shipped from stock in a foreign warehouse, Tracking includes “picked,” “packed,” and “dispatched from warehouse.”
- Dynamic ETAs: estimated delivery dates become more accurate as the parcel moves from origin to last mile and switches to “out for delivery.”
- Exception handling: status messages highlight customs holds, address problems, or failed delivery attempts so you know when to act.
ZZWL tracking number formats
Because ZZWL integrates many partners, tracking numbers can come in different shapes. A common pattern is two letters followed by a series of digits, for example something like ZZ1234567890 or ZW123456789012. In other cases, your order might show an alphanumeric code issued by the warehouse system, or a partner-style code with a country suffix such as …CN or …US. Whatever the exact format, the main rule is simple: copy the whole code exactly as shown and paste it into the tracking field on 4tracking.net without spaces when you want to Track the shipment.
On many routes, a local courier in the destination country will also produce a new number. That does not replace your ZZWL number; it just describes the last-mile leg. The easiest way to keep control is to treat the ZZWL number as your “master” reference and, if you have a second local code, Track both of them on 4tracking.net. The system can combine events into one clear Tracking history instead of making you switch sites every time the parcel changes hands.
How to track ZZWL shipments?
To track ZZWL shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "ZZWL" from the list of options. If you're unsure which carrier is handling your shipment, the system can automatically identify it for you. Afterward, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location will be displayed.
Delivery timeframes and examples
Transit time for ZZWL shipments depends on destination region, the chosen service level, and whether the parcel ships directly from China or from stock in an overseas warehouse. Air-based dedicated lines from China to North America and Europe often deliver in roughly six to twelve business days door-to-door when customs is smooth. Asia–Pacific routes can be a bit shorter in some cases, while shipments that start from an overseas warehouse rather than from China may arrive in just a few local working days, similar to domestic shipping.
For example, a typical China-to-US air parcel might be received at a ZZWL warehouse on a Monday, depart China on Tuesday, arrive in the US and clear customs by the end of the week, reach the local carrier early the following week, and then be delivered one or two days later. A European order fulfilled from stock in a ZZWL overseas warehouse might show “picked,” “packed,” and “dispatched from warehouse” on day one, “out for delivery” on day two, and “delivered” on day two or three, with every hop visible in the shipment tracking page. The most reliable indicator is always the latest scan: once the status changes to Out for delivery, you can usually expect the parcel that same day, or the next working day at the latest.
How to handle problems with ZZWL tracking
When tracking is slow or confusing
If your ZZWL tracking number shows “not found” or has no updates, it is often because the label is new or the parcel has not yet reached the first scanning point. Wait a short time, then Track the code again on 4tracking.net, making sure there are no extra spaces or mistakes. Long gaps between “departed origin” and “arrived in destination country” are also common, because there are usually no scans while a shipment is in the air or on a long line-haul. The next update should appear when the parcel lands, clears customs, or is received by the local carrier.
Who to contact if something goes wrong
For ZZWL shipments it is strongly recommended to contact the seller, sender, or store rather than trying to reach the logistics company directly. Many Chinese logistics startups are difficult to reach from overseas and may not respond quickly to individual customers. The seller, on the other hand, can see your order details, check internal shipment notes, contact ZZWL or the last-mile partner on your behalf, and, most importantly, arrange a replacement or refund if the parcel is lost or damaged. When you contact the store, include your tracking number, your order ID, your full address, and a short description of the problem (no tracking update, delivered but not received, damaged, etc.) so they can act fast.
If you use 4tracking.net to Track the parcel, you can also send the seller a screenshot of the Tracking history. That makes it easier for them to show ZZWL or the local carrier exactly where the shipment tracking stopped or what exception appeared, speeding up investigations and helping you get either your parcel or your money back as quickly as possible.
Frequently asked questions about ZZWL shipment tracking issues
Why does my ZZWL tracking number show “not found” or no information?
This usually happens when the label is very new or the parcel has not yet reached the first scan point in the ZZWL network. Wait a few hours and then try to Track the shipment again, making sure you enter the tracking number exactly as shown, with no spaces or extra characters. If the shipment tracking page still shows “not found” after 24–48 hours, contact the seller or store and ask them to confirm that the package has actually been handed over to ZZWL.
What format do ZZWL tracking numbers use?
ZZWL works with multiple systems, so tracking numbers can look different from order to order. A common style is two letters followed by a series of digits, but you might also see longer codes or alphanumeric references from the warehouse or partner carriers. Always copy the full code exactly as it appears on your order page or email when you want to Track your shipment.
My tracking number works on one site but not on another. Why?
Some merchants show internal order or warehouse references that are not true logistics tracking numbers. In other cases, local carriers create their own tracking code for the last-mile delivery. To get the best result, use the ZZWL tracking number as your main reference and enter it on 4tracking.net. If you also have a local-carrier number, you can Track that as well and compare both Tracking timelines.
Tracking hasn’t updated for several days. Is this normal for ZZWL shipments?
It can be normal, especially during the international leg from China to the destination country. Long gaps often occur between “departed origin” and “arrived in destination country” because there are no scans while the shipment is in the air or on a long line-haul. As long as the promised delivery window has not been exceeded by too much, this is usually not a problem. If your shipment tracking shows no new events and the estimated delivery date is already past by several days, you should contact the seller and ask them to check the shipment with ZZWL.
Why is my ZZWL tracking stuck on “departed origin”?
“Departed origin” usually means the package has left the Chinese facility or airport and is on its way to the destination region. There are typically no scans mid-route. The next update you will see in the Tracking log is usually “arrived in destination country,” “arrived at transit facility,” or “customs clearance in progress.” If the status remains unchanged for a very long time, the seller can request a route check from ZZWL or the airline partner.
Tracking shows “arrived in destination country” but nothing after that. What does it mean?
This status indicates that the shipment has reached the destination country or a nearby transit hub. After that, the parcel must clear customs and be handed to a local carrier. Those steps can take extra time during busy periods or when paperwork must be reviewed. Once customs and hand-off are completed, your shipment tracking should move to “customs cleared,” “received by local carrier,” or a similar status, followed by “out for delivery.”
Tracking says “customs info required” or “held by customs”. What should I do?
This means customs officers need more information or payment before they can release your package. Sometimes this is handled directly between the authorities and the seller, but in other cases you may be asked for your ID, tax number or proof of purchase. If you receive such a request, provide the information as quickly and accurately as possible. If the status does not change for several days after you have supplied everything, contact the seller so they can follow up with ZZWL and the customs broker on your behalf.
Why is my ZZWL shipment stuck on “in transit” for so long?
The status “in transit” can cover several stages: moving between Chinese hubs, flying to the destination region, or traveling between warehouses and border facilities. Weather, airline capacity, customs queues and local holidays can all slow down movement. As long as the estimated delivery window has not yet passed, this is usually normal. If the parcel remains “in transit” without any more detailed Tracking events beyond the promised time, contact the seller so they can investigate.
Tracking shows a city I do not recognize. Did my parcel go to the wrong place?
Not necessarily. Many ZZWL scans show internal hubs, airports or transit cities that are not your final address. This is common for cross-border logistics. What really matters is the final part of the journey. If the last event in the shipment tracking log clearly shows a delivery scan in a completely different city than your address, you should immediately inform the seller with your tracking number and ask them to check for a possible misdelivery.
My status says “arrived at delivery unit,” but I did not get my parcel today. Why?
“Arrived at delivery unit” usually means the parcel has reached the local depot or post office that will handle the last-mile delivery. It might not go out the same day if the shipment missed the sort cut-off or if there is a high workload. In that case, it is normally loaded onto a route the next working day. Watch the Tracking page for the change to “out for delivery,” which is the best sign that your parcel should arrive that day.
Tracking shows “out for delivery,” but nothing arrived. What should I do?
Routes can change during the day because of traffic, bad weather, incorrect address information or an overloaded van. If your package was listed as “out for delivery” and did not arrive, re-check the shipment tracking page later in the evening or the next morning. Often it will either switch to “attempted delivery” or update with a new planned delivery day. If there is still no clear information, contact the seller and ask them to contact the last-mile carrier through ZZWL.
Tracking shows “delivered,” but I did not receive my parcel. What now?
First, carefully check around your property: front door, side door, mailbox, parcel locker, building parcel room, reception desk and neighbors. Then check the delivery time in the Tracking history and see whether there is a delivery note or photo on the platform you are using. If you still cannot find the package, contact the seller immediately. Give them your tracking number, the delivery time and any information you have (for example, camera footage or confirmation from neighbors). The seller can ask ZZWL or the local carrier for proof of delivery and start a loss investigation or refund process.
Can I change the delivery address or delivery time after the package has been shipped?
In most cases, major changes to the delivery address are difficult once the parcel is already with ZZWL, and they may be impossible when the parcel is already “out for delivery.” Some carriers allow limited changes, but this depends on the service and country. If you really need to change something, contact the seller as soon as possible and explain the situation. They can ask ZZWL or the local carrier whether any address correction or hold options exist, and they can also arrange a re-ship if needed.
Why do I have more than one tracking number for the same ZZWL order?
This is very common with cross-border shipments. You might have one tracking number issued by ZZWL for the international leg, and another issued by the local courier handling the last-mile delivery in your country. The best way to keep control is to save all the numbers you receive and use 4tracking.net to Track them. The site can help you combine the data into one clear shipment tracking view.
Do ZZWL shipments always include live tracking, or can they be untracked?
Most modern cross-border services supplied through ZZWL are trackable at least at the main milestones (origin scan, departure, arrival, customs, last mile, delivered). However, some low-cost or economy services might show fewer Tracking events or broader statuses like “in transit” or “with local carrier.” If detailed tracking is essential for your order, check the shipping method on the store’s checkout page or ask the seller which level of tracking is included.
How long do ZZWL shipments usually take to deliver?
Delivery times depend on the destination and the type of service. As a rough guide, many air-based ZZWL lines from China to North America or Europe deliver in about six to twelve business days when customs is smooth. Deliveries from an overseas warehouse in your region can be much faster, often a few local working days. The most accurate information always comes from the latest event in your Tracking log, especially when it changes to “out for delivery.”
What should I do if my parcel is damaged or items are missing?
If your parcel arrives damaged, or with missing items, take clear photos of the outer box, the shipping label, the inner packaging and the products as soon as you open it. Then contact the seller or store and send them the photos together with your ZZWL tracking number and order ID. The seller can then open a claim with ZZWL or the last-mile carrier and decide whether to issue a refund, resend the goods, or offer another solution.
Who should I contact first if I have a problem with ZZWL shipment tracking?
For ZZWL shipments it is strongly recommended to contact the seller, sender or store first, rather than trying to reach the logistics company directly. Many Chinese logistics startups are hard to contact from abroad and may not respond quickly in English, while the seller has direct communication channels with ZZWL and the partner carriers. The seller can check your Tracking status inside their system, open investigations, and arrange refunds or replacements if the parcel is lost or damaged. You have a much better chance of solving a tracking problem by working with the store than by contacting ZZWL on your own.
What information should I provide to the seller when I report a tracking issue?
To help the seller handle your case quickly, include your ZZWL tracking number, any local-carrier tracking number, your order ID, full delivery address, contact phone number, and a short description of the issue (for example: “no tracking update for 7 days,” “marked delivered but not received,” or “parcel arrived damaged”). If possible, send screenshots of the shipment tracking page from 4tracking.net and any relevant photos. This makes it much easier for the seller to work with ZZWL and the last-mile carrier to resolve the problem.
Monthly Delivery Performance for ZZWL – November 2025
Our comprehensive monthly delivery report for ZZWL in November 2025 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 CHNChina |  FRAFrance |
|
| CHN China |  USAUnited States |
|
| CHN China |  DEUGermany |
|
| CHN China |  NLDNetherlands |
|
| CHN China |  CANCanada |
|
| CHN China |  UnknownUnknown |
|
| CHN China |  POLPoland |
|
| CHN China |  GRCGreece |
|
| CHN China |  ESPSpain |
|
| CHN China |  HUNHungary |
|
| CHN China |  FINFinland |
|
| CHN China |  GBRUnited Kingdom |
|