SameDay has been a renowned name in the Bulgarian courier market for over 16 years, offering both standard and customized courier services to cater to its diverse clientele. With the motto “from today for tomorrow”, the company is driven to reduce delivery times consistently. Their ambition is evidenced by their commitment to punctuality and reliability, positioning SameDay as a leader in the Bulgarian courier landscape.
Services Offered by SameDay
SameDay boasts a vast array of courier services, achieving timely delivery for a staggering 90% of shipments. The delivery services primarily include Same Day and Next Day deliveries. Their innovative “easybox” service redefines the Last Mile delivery experience by offering a self-service option, which tackles common challenges faced in e-commerce deliveries. Their extensive network, which spans over 5,200 locations without any additional kilometer charges, combined with real-time notifications and standard multiple delivery attempts, ensures a seamless delivery experience. Additionally, for e-commerce businesses, their “YourWay” services offer specialized logistic solutions, ensuring a bespoke approach to diverse business requirements.
Tracking Shipments with SameDay
With SameDay's cutting-edge web application, tracking shipments has never been easier. Once dispatched, a tracking number is provided, which can be inputted on their website for real-time updates and statuses. This grants both the sender and recipient a transparent view of the shipment's progression and the estimated delivery time.
How to Track SameDay Shipments?
To track SameDay shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "Sameday (Bulgaria)". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
What Does a SameDay Tracking Number Look Like?
Typically, SameDay's tracking numbers adhere to formats such as 1ONBLN0123456.
Delivery Timings and Support Contact
SameDay operates in Sofia and the surrounding areas, offering deliveries in six-time slots from 9:00 to 21:00, ensuring flexibility and convenience for all. For any queries or issues with delivery, their dedicated support team is accessible via phone at 070016226 or through email at [email protected]. Their operating hours are Monday to Saturday from 08:00 to 20:00, and Sundays from 09:00 to 18:00.
Investment and Growth
In recent years, SameDay has committed over 100 million euros towards enhancing their service array and geographical coverage in Bulgaria. Their strategy revolves around significant investment in technology, establishing a flexible business model that can swiftly adapt to market fluctuations and client demands. Their overarching goal is to not only match but surpass Western European service standards, always aiming for the zenith in terms of “on-time” deliveries.
The company's headquarters can be located at гр. София, п.к. 1750, р-н Младост, бул. „Цариградско шосе“ № 40, ет. 2, manifesting its strong foothold in Bulgaria's courier industry. With their varied services and an unwavering focus on customer satisfaction, SameDay is pivotal in transforming the courier service experience in Bulgaria.
Common Questions Regarding Shipment Concerns with SameDay in Bulgaria
What happens if I miss my delivery?
SameDay includes several delivery attempts in the standard rate, ensuring that you receive your parcel. If you happen to miss a delivery, another attempt will be made within a defined time frame.
What are SameDay's operational hours?
SameDay functions from Monday to Saturday between 08:00 to 20:00, and on Sundays from 09:00 to 18:00. For the Same Day service, delivery occurs within six-time slots from 09:00 to 21:00.
How can I contact SameDay for shipment concerns?
For any shipment-related concerns or queries, you can get in touch with SameDay’s dedicated team either by phone at 070016226 or via email at [email protected].
How does the easybox service function?
The easybox service is a user-friendly feature that reimagines the Last Mile delivery experience. By utilizing the easybox lockers located throughout Bulgaria, you can send or receive packages without waiting in queues, guaranteeing a quick and hassle-free delivery process.
What steps should I take if my shipment is delayed?
If your shipment faces delays, it's recommended to contact SameDay's support team with your tracking number for the latest updates on your package.
Will I incur additional charges for re-delivery?
Re-delivery attempts are included in the standard rate. However, it's always best to confirm with SameDay for any specific circumstances that might involve extra costs.
What's the coverage area for SameDay's services?
SameDay predominantly serves Sofia and its neighboring regions. However, their expansive network encompasses over 5,200 locations across Bulgaria.
Can I modify my delivery address after dispatching the shipment?
Should you need to alter the delivery address post-dispatch, contact SameDay’s support team promptly. They'll guide you regarding the feasibility and any necessary actions to ensure accurate delivery.