Shenzhen Qihang Tengfei Supply Chain Co., Ltd. (often shortened to QHTF) is a supply chain and logistics company based in Bao’an District, Shenzhen. Instead of just shipping parcels, QHTF presents itself as a full supply chain partner, combining international freight, warehouse management, distribution, and consulting into one integrated service. For many Chinese exporters and cross-border sellers, QHTF works quietly in the background, making sure goods move smoothly from factories in China to customers around the world.
QHTF has built a team with experience in international transport and customs, and it emphasizes fast response and customized solutions. Whether a client needs sea freight for large shipments, air freight for urgent orders, or multimodal routes, QHTF’s role is to design a route that balances cost and speed. Their internal systems and processes are designed to support accurate Tracking and shipment tracking data, so sellers can always see where their cargo is in the supply chain.
Another key focus of QHTF is optimization. By using information technology and data analysis, they help clients adjust stock levels, plan replenishment, and choose better shipping options. In practice, this means fewer delays, lower logistics costs, and clearer Track and trace information throughout the entire journey—from warehouse inventory to final delivery.
QHTF Logistics and Supply Chain Services
QHTF offers a wide range of supply chain services. On the transportation side, they handle international freight by sea and air, working with major shipping and airline partners to move goods to key markets worldwide. They provide options for different shipment sizes and urgency levels, so exporters can choose between slower, more economical routes or faster air services when time is critical.
In warehousing, QHTF operates modern storage facilities with organized inventory management. They can receive goods, store them, pick and pack orders, and then arrange distribution to various destinations. Integrated inventory and shipment tracking tools allow clients to see stock status and shipping progress in real time, which is especially important for e-commerce and just-in-time operations.
Beyond physical handling, QHTF also offers customs clearance, documentation support, and supply chain consulting. They help clients navigate import and export regulations, reduce bottlenecks, and redesign logistics flows using data. This combination of operational capability and consulting makes QHTF more than just a carrier; it becomes a partner in overall supply chain performance.
How QHTF Shipment Tracking Works
When a seller or exporter in China ships with QHTF, the first step is pickup or delivery of the goods to a QHTF warehouse or partner facility. Once the shipment is received, QHTF creates a shipment order in its logistics system and prints a label. At this moment, the shipment tracking process begins. The parcel is scanned, and a tracking number is assigned, which will be used to Track each stage of the journey.
Early tracking events typically show steps like “received at warehouse,” “departed from origin facility,” or “customs declaration prepared.” As the shipment moves through the network—onto trucks, into ports or airports, onto ships or planes—each key event is recorded, creating a detailed Tracking history that sellers and tracking tools can query.
Handover and Final Delivery
After leaving China, the shipment is handed over to overseas partners: local freight forwarders, courier companies, or postal operators, depending on the route. QHTF’s system connects with these partners to continue shipment tracking. As customs clearance is completed and the cargo enters the destination country’s domestic network, new scans appear: “arrival at destination,” “out for delivery,” and finally “delivered.”
Good shipment tracking tools will show both QHTF’s origin data and the partner’s last-mile data on one page, which makes it easier for buyers to Track the full route using just one tracking number.
How to track QHTF shipments?
To track QHTF shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "QHTF" from the list of options. If you're unsure which carrier is handling your shipment, the system can automatically identify it for you. Afterward, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location will be displayed.
QHTF Tracking Number Format and Delivery Times
Tracking Number Format
QHTF tracking numbers typically start with letters followed by a series of digits. The exact format may vary by service and partner, but the pattern is generally: letters first, then numbers, sometimes ending with additional letters such as country codes. If the tracking number you received does not follow this pattern or appears incomplete, you should ask the seller or supplier to confirm that it is the correct shipment tracking number.
Typical QHTF Delivery Time (Examples)
Delivery times depend on route, mode of transport, and customs conditions, but we can outline some typical example timeframes for QHTF shipments:
- Air freight small parcels to major destinations (e.g., North America, Europe):
- Around 7–15 calendar days from departure from China, assuming normal customs and no peak-season congestion.
- Sea freight plus local delivery (for larger or heavier cargo):
- Often 25–45+ calendar days, depending on the distance, port congestion, and inland transportation.
- Regional air or multimodal routes (Asia–Pacific, nearby regions):
- Typically 7–20 calendar days, with faster options available for urgent shipments.
These time frames are examples, not guarantees. Busy seasons, strict customs inspections, or local courier delays can add extra days, even when shipment tracking looks normal. If your Tracking shows the shipment is “in transit” or “at customs” for a long time, the delay is often outside QHTF’s direct control.
Who to Contact About QHTF Shipment Tracking Problems
Contact the Store or Supplier First
For most buyers around the world, QHTF is not the company you deal with directly. They mainly serve businesses in China, not individual overseas customers. Because of that, it is usually much more effective to contact the store, supplier, or sender rather than trying to reach QHTF customer service yourself.
If you bought goods through AliExpress, Alibaba, or another platform, use the built-in messaging system or the seller’s contact details. Share your order number and tracking number, and attach screenshots of your shipment tracking page if there is a problem. The shipper has direct contact with QHTF and their partners, so they are in a far better position to get detailed updates or request investigations.
What to Do if the Shipment Is Late, Lost or Damaged
If your QHTF Tracking shows no updates for a long time, displays an “exception” or “returned” status, or shows “delivered” even though you received nothing, follow these steps:
Collect evidence
- Save screenshots of your shipment tracking history.
- Take photos of any damaged packaging or goods if they arrive in bad condition.
Contact the store or supplier
- Explain the issue clearly (no movement, possible loss, or damage).
- Ask them to check with QHTF and with the last-mile carrier.
Use platform protection for refunds
- If the seller cannot solve the problem, open a dispute or refund request on the platform (AliExpress, Alibaba, etc.).
- For lost or heavily delayed parcels, ask for a full refund. For damaged goods, request a refund or reshipment according to the store’s policy.
Frequently asked questions about QHTF in China shipment tracking issues
Why can’t I Track my QHTF shipment with the tracking number I received?
It’s common for QHTF shipment tracking to show “no results” right after the seller gives you the tracking number. In many cases, the label has been created but the parcel has not yet had its first physical scan at the QHTF warehouse or origin facility. Give it a bit of time—usually 2–5 business days—and then try Tracking again. If after that there is still no information, contact the store or supplier and ask them to confirm the tracking number or check whether the parcel has actually been handed over to QHTF.
What does a QHTF tracking number look like?
QHTF tracking numbers typically start with letters followed by a series of digits. The exact pattern can vary by route and partner, but the key point is: letters first, then numbers, sometimes ending with extra letters such as “CN”. If your code doesn’t fit this style or looks clearly incomplete, ask your seller to verify that it’s the correct shipment tracking code.
My QHTF Tracking has not updated for many days. Is my shipment lost?
Not necessarily. With cross-border shipping from China, there are often long stretches where shipment tracking doesn’t update, especially while the parcel is flying between countries or sitting in customs. A gap of 5–10 days in the middle of the journey can be normal. If there are no new tracking events for more than 15–20 days, then it’s time to:
- Screenshot your Tracking page.
- Contact the store or supplier and send them the tracking number and screenshots.
- Ask them to check the shipment status with QHTF or their local logistics agent.
Tracking says “delivered” but I didn’t get anything. What should I do?
If QHTF shipment tracking shows “delivered” but you have not received the package, first do a quick check:
- Ask family members, neighbors, or building reception.
- Look in common drop-off places like parcel lockers, mailboxes or front desks.
- Confirm that your shipping address on the order is correct.
If you still can’t locate the parcel, do not try to contact QHTF directly. Instead, message the store or seller with your order number and Tracking screenshot. They can request proof of delivery from QHTF or the final carrier, and if necessary arrange a refund or reshipment according to the platform’s rules.
Who should I contact if there is a problem with QHTF shipment tracking?
For support, it’s strongly recommended to contact the store, supplier or sender, not QHTF itself. QHTF mainly serves businesses in China and usually doesn’t handle customer-service requests from individual overseas buyers. The seller has direct communication with QHTF and their partners, so they are far more likely to get fast, detailed answers. If there is a serious problem with your shipment, the seller can also process refunds or re-shipments for you.
How long should I wait before opening a dispute if Tracking is stuck?
Every platform (AliExpress, Alibaba, etc.) has its own buyer-protection time, but as a general guide:
- If your QHTF shipment tracking shows no progress for more than 15–20 days, or
- If the overall delivery time greatly exceeds the usual estimate (for example, more than 45–60 days for economy shipping),
you should first ask the seller to investigate. If they can’t solve it quickly, open a dispute/refund request before the buyer-protection countdown ends. Always check the “open dispute before” date in your order details so you don’t miss your protection window.
Why do I only see tracking events in China and nothing in my country?
This is very common with QHTF and other China-based logistics providers. In the beginning, shipment tracking mostly shows origin events in China: received at warehouse, export customs, departure from airport or port. Once the goods arrive in your country, they are handed over to a local postal service or courier. Sometimes the local scans are slow to sync to the main Tracking page. When you see “arrival at destination country,” you can also try using the same tracking number (or a local number from the seller) on your national postal website or a local tracking site.
Can I change my delivery address after the QHTF tracking number has been issued?
In most cases, no. Once QHTF has created the label and the parcel is in transit, changing the address is very difficult or impossible. The shipping label is treated as the final delivery information. If you need to change your address, contact the seller as quickly as possible, before the parcel is shipped or at least before it leaves China. The seller might be able to cancel and resend, but this depends on their own policy and how far along the shipment is.
The QHTF tracking status says “exception,” “returned,” or “delivery failed.” What does that mean?
These statuses typically mean the parcel could not be delivered normally. Common reasons include an incorrect address, recipient unavailable, customs problems, or local courier issues. When you see such a status in shipment tracking:
- Save a screenshot of the full Tracking details.
- Contact the store or supplier with your order and tracking number.
- Ask what solution they can offer (resend, partial refund, full refund, etc.).
The seller will coordinate with QHTF and the local carrier to understand what went wrong and decide on the next step.
My package seems lost. Can QHTF pay me compensation directly?
Normally, no. For cross-border online shopping, compensation is handled through the store or the marketplace platform, not directly by QHTF. If your package is lost or extremely delayed:
- Open a dispute or refund request on AliExpress, Alibaba, or the site where you ordered.
- Provide shipment tracking screenshots and any other evidence requested.
The platform’s buyer-protection system is designed to ensure you either receive the goods or get your money back. The seller can then file any claim with QHTF behind the scenes; you only need to deal with the store and the platform.
Why do I sometimes see more than one tracking number for my QHTF shipment?
This can happen when QHTF handles the international leg, and a local courier in your country assigns a new tracking number for the last-mile delivery. In that case, your order might be linked to:
- One QHTF tracking number (for the international route), and
- One local tracking number (for domestic delivery).
Sometimes the shipment tracking website will show both, sometimes only the original one. If the seller gives you an extra local code, keep it—you may need it to Track your shipment directly on your country’s postal or courier website.