Italian Post

Italian Post Tracking

Poste Italiane is a postal delivery service company in Italy.

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Track Poste italiane shipments

Italian Post

Poste Italiane is the national postal service of Italy, offering a comprehensive range of mailing and logistics services to both individual and business customers. Established in 1862, Poste Italiane has evolved over the years to become a modern, multifaceted organization, providing not only postal services but also financial and insurance services through its extensive network. The headquarters of Poste Italiane is located in Rome, Italy, where it continues to innovate and expand its service offerings to meet the changing needs of its customers.

Services Offered by Poste Italiane

Poste Italiane provides a diverse array of services designed to cater to the needs of its customers. These services include:

  • Mail Services: Handling letters, postcards, and documents for domestic and international delivery.
  • Parcel Delivery: Reliable and efficient parcel delivery services within Italy and to international destinations.
  • Express Mail Service (EMS): Expedited shipping option for urgent deliveries, ensuring quick and secure delivery both domestically and internationally.
  • Financial Services: A range of financial services, including banking, insurance, and money transfer services through Poste Italiane Bank.
  • Logistics and Warehousing: Comprehensive logistics solutions, including warehousing, distribution, and supply chain management.


Poste Italiane’s extensive network and advanced infrastructure enable it to deliver high-quality services, making it a trusted partner for postal and logistics needs in Italy and around the world.

Shipment Tracking

How Shipment Tracking Works

Poste Italiane offers a robust shipment tracking system that allows customers to monitor their parcels throughout the delivery process. The tracking system is accessible through the Poste Italiane website and mobile app, where customers can enter their tracking number to receive real-time updates on the status and location of their shipments. This transparency ensures that customers are always informed about the whereabouts of their parcels, enhancing the overall shipping experience.

Tracking Number Format

The tracking number format for Poste Italiane shipments starts with two letters, followed by nine digits, and ends with the Italy country code (IT). For example, a tracking number might look like this: RA123456789IT. This unique identifier allows customers to receive detailed information about their shipment's progress and current location.

How to track Poste Italiane shipments?

To track a Poste Italiane shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Poste Italiane" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.

Shipment Delivery Time

The delivery time for Poste Italiane shipments depends on the destination and the type of service selected. Generally, domestic deliveries within Italy take 1-3 business days. International deliveries vary depending on the destination country and customs processes, ranging from 5-10 business days for standard services to shorter times for express deliveries.

Examples of Delivery Times

  • Within Italy: 1-3 business days
  • To Germany: 3-5 business days (standard), 1-3 business days (EMS)
  • To France: 3-5 business days (standard), 1-3 business days (EMS)
  • To Spain: 4-6 business days (standard), 2-4 business days (EMS)
  • To Switzerland: 3-5 business days (standard), 1-3 business days (EMS)
  • To the UK: 4-6 business days (standard), 2-4 business days (EMS)

Contacting Poste Italiane for Shipment Issues

If customers encounter any issues with their shipments, Poste Italiane offers several channels for assistance. The customer service team is dedicated to resolving issues promptly and ensuring customer satisfaction.

Contact Information

For support, customers can visit the Poste Italiane assistance page, which provides all the required information, including emails, phone numbers for specific needs, and a contact form.

Frequently Asked Questions

What should I do if my tracking number is not working?

If your Poste Italiane tracking number is not working, first ensure that you have entered it correctly. If the issue persists, contact Poste Italiane customer service at +39 803 160 or use their contact page for further assistance. Provide them with your tracking number and any relevant details about your shipment.

Why is my shipment delayed?

Shipment delays can occur due to various reasons, including customs clearance, adverse weather conditions, or logistical issues. If your shipment is delayed, check the tracking information for updates. For more details or assistance, contact Poste Italiane customer service.

How do I change the delivery address for my shipment?

To change the delivery address for your shipment, contact Poste Italiane customer service as soon as possible at +39 803 160. Provide them with your tracking number and the new delivery address. Note that changes may not be possible if the shipment is already in the final stages of delivery.

What should I do if my shipment is damaged or lost?

If your shipment is damaged or lost, contact Poste Italiane customer service immediately. Provide them with your tracking number and details of the damage or loss. They will guide you through the process of filing a claim and assist you with any necessary documentation.

How can I schedule a pickup for my shipment?

To schedule a pickup for your shipment, visit the Poste Italiane website or contact their customer service team at +39 803 160. Provide them with the details of your shipment, including the pickup location and preferred pickup time.

Can I track multiple shipments at once?

Yes, you can track multiple shipments at once by entering each tracking number on a separate line on our tracking page. This will display the status and location of all your shipments simultaneously.

What if I miss the delivery of my shipment?

If you miss the delivery of your shipment, Poste Italiane will usually attempt a second delivery. You can also contact their customer service to reschedule the delivery at a convenient time or arrange to pick up the shipment from a local post office.

How long does it take for tracking information to update?

Tracking information is usually updated in real-time as your shipment progresses through various stages of transit. However, there may be occasional delays in updates due to technical issues or processing times at different transit points. If your tracking information hasn't updated for an extended period, contact Poste Italiane customer service for assistance.

How can I contact Poste Italiane customer service?

You can contact Poste Italiane customer service by phone at +39 803 160, by visiting their contact page, or by using the contact form on their website. Their customer service team is available to assist with any shipment-related issues.

How do I file a complaint about my shipment?

If you need to file a complaint about your shipment, contact Poste Italiane customer service with all relevant details, including your tracking number and a description of the issue. They will provide guidance on the complaint process and assist you in resolving the matter.

What are the size and weight limits for Poste Italiane shipments?

Poste Italiane has specific size and weight limits for shipments, which may vary depending on the service selected. It is recommended to check the Poste Italiane website or contact customer service for detailed information on size and weight restrictions.

Can I request a delivery time window?

Poste Italiane offers flexible delivery options, including the ability to request specific delivery time windows for certain services. Contact Poste Italiane customer service to inquire about available delivery time options for your shipment.

What should I do if I received someone else’s package by mistake?

If you received a package that does not belong to you, contact Poste Italiane customer service immediately. Provide them with the tracking number and any other relevant details. They will arrange for the package to be collected and delivered to the correct recipient.

Our Monthly Statistics for Italian Post – June 2024

Our monthly delivery time statistics for Italian Post in June 2024 provide insights into the minimum, average, and maximum shipment delivery times from the origin to the destination country.


From To Delivery Time
Bulgaria BGR
Bulgaria
Italy ITA
Italy
  • Min: 5 days
  • Avg: 9 days
  • Max: 19 days
Ethiopia ETH
Ethiopia
Italy ITA
Italy
  • Min: 6 days
  • Avg: 15 days
  • Max: 18 days
Turkey TUR
Turkey
Italy ITA
Italy
  • Min: 5 days
  • Avg: 11 days
  • Max: 21 days
Germany DEU
Germany
Italy ITA
Italy
  • Min: 4 days
  • Avg: 7 days
  • Max: 17 days
Netherlands NLD
Netherlands
Italy ITA
Italy
  • Min: 3 days
  • Avg: 7 days
  • Max: 12 days
China CHN
China
Italy ITA
Italy
  • Min: 3 days
  • Avg: 15 days
  • Max: 31 days
Albania ALB
Albania
Italy ITA
Italy
  • Min: 14 days
  • Avg: 20 days
  • Max: 30 days
Morocco MAR
Morocco
Italy ITA
Italy
  • Min: 15 days
  • Avg: 39 days
  • Max: 70 days
Brazil BRA
Brazil
Italy ITA
Italy
  • Min: 11 days
  • Avg: 17 days
  • Max: 27 days
Japan JPN
Japan
Italy ITA
Italy
  • Min: 9 days
  • Avg: 30 days
  • Max: 84 days
United Arab Emirates ARE
United Arab Emirates
Italy ITA
Italy
  • Min: 7 days
  • Avg: 9 days
  • Max: 16 days
Hungary HUN
Hungary
Italy ITA
Italy
  • Min: 12 days
  • Avg: 15 days
  • Max: 18 days
Romania ROU
Romania
Italy ITA
Italy
  • Min: 8 days
  • Avg: 9 days
  • Max: 11 days
Argentina ARG
Argentina
Italy ITA
Italy
  • Min: 21 days
  • Avg: 22 days
  • Max: 23 days
Czechia CZE
Czechia
Italy ITA
Italy
  • Min: 13 days
  • Avg: 15 days
  • Max: 17 days