Hong Kong Post, established in 1841, is the official postal service provider of Hong Kong. It operates under the auspices of the Post Office Ordinance and provides a wide range of services that meet the diverse needs of individuals, businesses, and public institutions. The headquarters of Hong Kong Post is located in the central business district of Hong Kong.
Hong Kong Post is committed to delivering efficient and reliable postal services that span across the region, from urban hubs to the more remote and rural areas. Catering to both local and international postal needs, Hong Kong Post forms a vital component of the city's communication and logistics infrastructure.
In recent years, Hong Kong Post has adapted to the digital age, introducing various online services to enhance customer experience. The organization has incorporated innovative technologies to provide services like online shipment tracking, enabling customers to monitor their packages in real time.
Services Offered by Hong Kong Post
Hong Kong Post provides an extensive range of services tailored to the diverse needs of its customers. Beyond traditional mail delivery, it offers registered mail, express mail service (EMS), parcel delivery, and postal money orders. Additionally, Hong Kong Post provides courier services and counter services, such as bill payments and retail services.
A standout feature of Hong Kong Post is the online shipment tracking service, which allows customers to monitor their parcels' progress from dispatch to delivery. This real-time tracking facility enhances transparency and gives customers greater control over their deliveries.
Tracking Shipments with Hong Kong Post
Hong Kong Post's online tracking system enables customers to track their packages throughout the entire delivery process. By entering the unique tracking number provided at the time of posting into the tracking field on the Hong Kong Post website, customers gain access to real-time information about the location and status of their shipment.
How to Track Hong Kong Post Shipments?
To track a Hong Kong Post shipment, simply enter the tracking number in the designated field and select "Hong Kong Post" as the carrier. If you're uncertain about the carrier handling your shipment, let the system automatically choose it for you. Then click the "Track" button. You will be redirected to the tracking results page where you can find detailed information about your shipment's location and delivery dates.
What does a Hong Kong Post Tracking Number Look Like?
A typical Hong Kong Post tracking number consists of 13 alphanumeric characters. It usually begins with two letters, followed by nine numbers, and ends with 'HK'. An example would be 'CP123456789HK'. This unique identifier allows each parcel or letter to be individually tracked, ensuring traceability throughout the delivery process.
Hong Kong Post Delivery Times
The delivery times of Hong Kong Post services depend on the type of service chosen and the destination of the package. For domestic shipments within Hong Kong, delivery typically takes 1-2 business days. International delivery times, however, can vary significantly based on the destination country and the postal service chosen, generally ranging from 5 to 14 business days.
For example, a domestic parcel sent within Hong Kong using standard mail service should typically arrive within 1-2 business days. On the other hand, an international parcel sent to a country like the United States might take between 7-14 business days, depending on the exact destination and customs procedures.
How to Contact Hong Kong Post?
If you encounter any issues with your shipments, you can reach out to Hong Kong Post's customer service for assistance. They can be contacted by phone at (852) 2921 2222, or through the enquiry form available on the Hong Kong Post website.
Frequently Asked Questions about Hong Kong Post Shipment Issues
What should I do if my Hong Kong Post shipment tracking isn't updating?
If your Hong Kong Post shipment tracking hasn't been updated for several days, the package might be in transit between tracking points. However, if there has been no update for over five business days, it's advisable to contact Hong Kong Post customer service for assistance.
What does 'In Transit' mean for my Hong Kong Post shipment?
When your Hong Kong Post shipment status is 'In Transit', it means the package is currently en route to the delivery address. This status will change as the package moves through various stages of the delivery process.
What should I do if my Hong Kong Post shipment is delayed?
If your shipment is delayed beyond the estimated delivery date, check the status using your tracking number. If the tracking information hasn't updated in several days or the delay is significant, it's recommended to contact Hong Kong Post customer service for further assistance.
What should I do if my Hong Kong Post shipment's status says 'Delivered', but I haven't received my package?
If your Hong Kong Post tracking information indicates 'Delivered' but you haven't received your package, you should check with your neighbors or your local post office first. If you still can't locate the package, contact Hong Kong Post's customer service for further assistance.
Examples of statuses which Hong Kong Post shipment tracking passes
| Statuses |
| A bejövő küldemény átvétele a kicserélőben |
| A notice was left for the addressee |
| Absence. Attempted delivery |
| Acceptance by the Post Services |
| Acceptance completed |
| Acceptance is rejected |
| Accepted at Post Office |
| Accepted at USPS Origin Facility |
| Accepted by destination post for processing |
| Accepted in Poland |
| Accepted in the destination country |
| Added to the Quarter's Preparing Items List |
| Adopted mailing to send |
| Aguardando pagamento |
| Aguardando pagamento do despacho postal |
| Aircraft take off |
| Allocated to delivery staff |
| Allocated to postman |
| Arrival AGIAS PARASKEVIS (KK) - ELTA |
| Arrival K.D. DEMATON ATHINAS |
| Arrival VRISON APOKORONOU - ELTA |
| Arrival at Collection Point For Pick-up |
| Arrival at Destination Airport |
| Arrival at Destination Post (Country: JP) |
| Arrival at Office of Exchange |
| Arrival at Outward Office Of Exchange |
| Arrival at Processing Center (Country code: JP) |
| Arrival at delivery office |
| Arrival at delivery post office |
| Arrival at facilities |
| Arrival at inward OE |
| Arrival at inward destination office of exchange |
| Arrival at inward office of exchange |
| Arrival at origin border point |
| Arrival at outward OE |
| Arrival at outward office of exchange |
| Arrival at post office |
| Arrival at the airport |
| Arrival in destination country |
| Arrive at the sorting and distribution center |
| Arrive destination country |
| Arrive in Hong Kong |