Established in 1663, the Brazil Post, officially known as Correios, is the national postal service of Brazil. As one of the oldest institutions in the country, Correios has played an instrumental role in the communication and exchange of goods throughout Brazil's rich history. The company's headquarters are located in Brasilia, the capital city of Brazil, and it operates under the jurisdiction of the Ministry of Communications. Today, Correios serves millions of Brazilian citizens, businesses, and international clients, providing a wide array of services ranging from traditional mail delivery to e-commerce logistics.
Correios is more than a postal service; it is an integral part of Brazil's social and economic fabric. The company's vast logistics network covers the expansive Brazilian territory, with thousands of post offices strategically located in urban and rural areas. This wide coverage ensures that no location is out of reach, whether it's the bustling city of Sao Paulo or remote communities in the Amazon rainforest. Over the years, Correios has continually evolved, leveraging technological advancements to enhance its services and cater to the changing needs of its clientele.
The range of services offered by Correios is diverse and dynamic, designed to meet the unique demands of its diverse customer base. Traditional services include mail delivery, registered mail, and shipment delivery within Brazil and internationally. On top of these, Correios also offers express delivery services, financial services, and logistical solutions tailored to e-commerce businesses. These include warehousing, inventory management, order fulfillment, and reverse logistics, making Correios a comprehensive partner for any e-commerce endeavor.
Services Offered by Correios
Correios provides a broad spectrum of postal and logistics services to meet various customer requirements. The company's primary service is mail and shipment delivery, both domestically and internationally. Furthermore, Correios offers express delivery solutions, known as Sedex, which guarantees faster delivery times for urgent shipments. Additionally, the company has been actively expanding its e-commerce logistics solutions to support Brazil's rapidly growing digital commerce landscape.
Estimated Delivery Times for Correios Services
The estimated delivery times for Correios services can vary significantly depending on the specific service chosen, the origin of the package, and its destination. Here are some general delivery estimates for Correios' most popular services:
- SEDEX: Sedex is Correios' express delivery service for sending documents and goods. For local deliveries (within the same city), packages can usually be delivered within 1 business day. For state capital deliveries and metropolitan regions, the estimated delivery time is also typically 1 business day. For other city deliveries, you can expect a delivery time of 2 to 3 business days.
- PAC: PAC is Correios' economical shipment delivery service. For local deliveries, it typically takes about 2 business days. For deliveries within the same state, you can expect your package to be delivered in 3 to 5 business days. For national deliveries (from one state to another), it can take anywhere from 3 to 10 business days.
- SEDEX 10: Sedex 10 is a premium service that guarantees delivery by 10 am the next business day. This service is only available for select postal codes within Brazil.
- SEDEX 12: With Sedex 12, your package is guaranteed to be delivered by 12 pm the next business day. Like Sedex 10, this service is only available in specific postal codes.
- SEDEX Mundi: This is Correios' express international delivery service. The delivery time can vary greatly depending on the destination country, but it typically ranges from 1 to 3 business days for priority shipping, and 2 to 4 business days for economic shipping.
- EMS (Express Mail Service): EMS is an international express mail service. The delivery time varies depending on the destination, but the estimated delivery time is typically 3 to 5 business days.
Please note that these are estimated delivery times provided by Correios, and actual delivery times may vary. If there's a delay in delivery or any other issue with your package, you should contact Correios' customer service for assistance.
Correios Shipment Tracking
The tracking service offered by Correios is highly regarded for its ability to provide real-time updates on shipments. Each package dispatched through Correios is allocated a unique tracking number. This number is crucial for customers to track their parcel's route from the point of collection to its final delivery, offering a sense of security and transparency in the shipping process.
How do I track Correios shipments?
To track a Correios shipments, enter the tracking number in the field above, click the "Carrier" button, and select "Brazil correios" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.
Correios Shipment Delivery Time
The delivery time for Correios shipments largely depends on the type of service chosen and the package's origin and destination. Domestic shipments within Brazil can usually be delivered within 1-5 business days, while international shipments may take between 7-30 business days. However, customers should note that these are estimates and actual delivery times may vary.
Examples of Delivery Times
For instance, a domestic shipment sent via Sedex - Correios' express service - is typically delivered within 1 to 3 business days. International shipments, on the other hand, have varied delivery times based on the destination country and selected service. For example, a shipment sent to the United States via Priority Mail International can be expected to arrive within 7 to 10 business days.
Contacting Correios for Support and Assistance
If you encounter any issues or have queries related to your shipment, Correios offers a comprehensive support system to assist you. You can reach out to their customer service for any inquiries about their services, or if you have specific concerns regarding your shipment.
Accessing Correios' Central de Atendimento (Support Center)
To get in touch with Correios' Central de Atendimento, follow these steps:
- Visit the Support Center: Access the Central de Atendimento by clicking here.
- Choose the Relevant Option: Select the option that best describes your query or issue.
- Fill in the Required Details: Complete the form with your details, including your tracking number, personal information, and a detailed description of your query or issue.
- Submit the Form: After submitting the form, a representative from Correios will follow up on your request.
Alternatively, you can contact Correios directly by phone for immediate assistance.
Contacting Correios by Phone
- Phone Number: +55 800 725 0100
- Availability: Check the website for current hours of operation.
This phone line provides an efficient way to speak directly with a Correios representative, ensuring timely and accurate assistance for resolving your shipment issues.
Frequently Asked Questions About Correios
What should I do if my shipment hasn’t arrived yet?
If your shipment hasn't arrived by the expected delivery date, start by tracking it with the unique number provided by Correios. Should you need more information or face significant delays, contact Correios for assistance. You can use their Central de Atendimento page at Correios Central de Atendimento or call them at +55 800 725 0100 for support.
What happens if I’m not available when the delivery is attempted?
If you're not available to receive your shipment during a home delivery, Correios will usually leave a notice of attempted delivery. You can then arrange for a redelivery or pick up your shipment from the nearest post office.
How can I change my delivery address after the shipment has been shipped?
Once the shipment has been dispatched, it's usually not possible to change the delivery address. However, it's always worth contacting Correios via their Central de Atendimento page at Correios Central de Atendimento or call them at +55 800 725 0100 to check if any modifications can be made on an exceptional basis.
My shipment is marked as delivered, but I haven’t received it. What should I do?
First, check if the shipment was left in a safe place or with a neighbour. If you still can't locate your shipment, please contact Correios through their Central de Atendimento page at Correios Central de Atendimento or call them at +55 800 725 0100 immediately. They will conduct an investigation and take necessary actions to resolve the issue.
Can I track a Correios shipment without a tracking number?
It's usually necessary to have the tracking number to monitor the status of a Correios shipment. If you've lost your tracking number, it's recommended to contact the sender or Correios through their Central de Atendimento page at Correios Central de Atendimento or call them at +55 800 725 0100 for assistance.
What does it mean when my tracking status shows "in transit"?
"In transit" means that your shipment is on its way to the destination. The shipment has been picked up by Correios and is being moved towards the recipient's address. The status will change as the shipment progresses through the delivery network.
My tracking status has not updated for a long time, what does this mean?
If the tracking status of your shipment has not been updated for a while, it could be due to a delay in the logistics network, an issue with the tracking system, or a problem with the shipment itself. It's recommended to contact Correios through their contact form for detailed information and assistance.
What do I need to pick up my shipment from a Correios Post Office?
To collect your shipment from a Correios Post Office, you'll need a valid form of identification and the notice of attempted delivery left by the delivery person. The notice will usually include a unique pick-up code.
Can someone else collect my shipment on my behalf?
Yes, someone else can collect your shipment on your behalf from a Correios Post Office. They will need to present their own valid identification, the notice of attempted delivery, and a signed authorization from you.
What happens if my shipment is damaged upon delivery?
If you receive a shipment that is visibly damaged, you should report this immediately to Correios through their contact form. They will guide you through the process of filing a claim.
What's the typical delivery time for Correios?
The delivery time varies depending on the service chosen and the origin and destination of the shipment. However, Correios aims to deliver domestic shipments within 1-5 working days for Sedex and 3-10 working days for PAC, while international shipments can vary significantly. Always use the tracking service to check the current status of your shipment.
Examples of statuses which Brazil Post shipment tracking passes
| Statuses |
| A entrada do objeto no Brasil no foi autorizada pelos rgos fiscalizadores |
| A entrada do objeto no Brasil não foi autorizada pelos órgãos fiscalizadores |
| A entrega não pode ser efetuada |
| Aguardando pagamento |
| Aguardando pagamento do despacho postal |
| Destinatrio recusou o objeto |
| Destinatário recusou o objeto |
| Devoluo autorizada pela Receita Federal |
| Devolução autorizada pela Receita Federal |
| Direcionado para entrega interna a pedido do cliente |
| Em devoluo origem por determinao da Receita Federal |
| Em devolução à origem por determinação da Receita Federal |
| Em fiscalização pela Receita Federal |
| Encaminhado para fiscalizao aduaneira |
| Encaminhado para fiscalização aduaneira |
| Faltam informações. Sua ação é necessária |
| Favor desconsiderar a informação anterior |
| Fiscalizado ANATEL |
| Fiscalizao aduaneira finalizada |
| Fiscalizao aduaneira finalizada no pas de destino |
| Fiscalização aduaneira finalizada |
| Fiscalização aduaneira finalizada no país de destino |
| Liberado sem tributao |
| Liberado sem tributação |
| Necessário complementar endereço de entrega |
| Objeto aguardando retirada no endereo indicado |
| Objeto aguardando retirada no endereço indicado |
| Objeto apreendido por órgão de fiscalização |
| Objeto com data de entrega agendada |
| Objeto com declaração aduaneira ausente ou incorreta |
| Objeto contém produto não permitido |
| Objeto destinado a outro país |
| Objeto devolvido ao pas de origem |
| Objeto devolvido ao país de origem |
| Objeto devolvido aos Correios |
| Objeto dispensado do pagamento de impostos |
| Objeto disponvel para retirada em Caixa Postal |
| Objeto disponível para retirada em Caixa Postal |
| Objeto em correo de rota |
| Objeto em correção de rota |
| Objeto em trnsito |
| Objeto em trnsito - por favor aguarde |