Romania Post, officially Poșta Română, is Romania's national postal operator and provides universal postal services throughout the country. The company is headquartered in Bucharest and operates an extensive national network of post offices, postal agencies, distribution points and regional transit facilities that connect households, businesses and public institutions across Romania.
Its domestic services include letters and postcards, registered and declared-value mail, standard postal parcels, cash-on-delivery parcels and Prioripost express services. Romania Post also offers services for books and printed materials, postal money transfers, P.O. boxes, customs-related services and solutions for businesses and online sellers.
For international shipping, Romania Post handles international letters, small packages, postal parcels and EMS express shipments. These services connect Romania with foreign postal administrations, while international parcels and other eligible registered items can be followed through postal Tracking systems. Romania Post also has a subsidiary in Chișinău, Moldova, and works with Poșta Moldovei as part of its activities and postal links between Romania and the Republic of Moldova.
The amount of package tracking information available depends on the service used and where the shipment is located. Romania Post's Track&Trace system covers selected domestic services and registered international products, including EMS and international postal parcels, but standard unregistered letters do not provide the same electronic tracking capability.
How to Track Romania Post packages
To Track a Romania Post package with 4Tracking, enter the complete Tracking number provided by the sender, online store or Romania Post into the tracking field and start the search. 4Tracking can display available shipment events as the parcel moves through the Romanian postal network and can also help follow international package tracking when subsequent events become available from postal operators in other countries.
You can also use the official Romania Post Track&Trace service. Romania Post explains that its own tracking system provides information about eligible shipments while they are handled in Romania. For items sent abroad, Romania Post may display events until the shipment exits its network; once the package reaches another country, the destination country's national postal operator may provide additional local Tracking information.
Romania Post tracking number formats
Romania Post officially uses a standard Tracking code containing 13 characters. The general structure is AB123456789CD: the first two characters are letters representing the service, followed by nine digits, with two letters at the end representing the country code. The number should be entered without spaces.
Romania Post provides CO006150666RO as an official example of an international postal parcel Tracking number and EM001220590RO as an official EMS example. The RO ending identifies Romania as the country associated with the postal identifier. Other postal operators may use different structures, so a number that does not follow Romania Post's standard format may belong to another carrier.
If a seller gives you only an order number or marketplace reference, it may not be the actual postal Tracking number. Check the dispatch confirmation, shipping label or receipt for the 13-character postal identifier before attempting package tracking.
Romania Post delivery times
Delivery times vary according to the postal product, priority level, destination and acceptance cut-off time. Romania Post expresses many domestic standards using Z as the day when the shipment enters the postal network. International end-to-end delivery can also depend on the destination postal administration, transport connections and customs processing.
Standard domestic parcel delivery time
For Romania Post's standard domestic parcel service, the published delivery time is Z+5 working days, provided the shipment is accepted before the applicable cut-off time. This means the posting day is treated as Z and the service standard is calculated over the following working days.
Domestic non-priority small package delivery time
Romania Post also publishes a standard of Z+5 working days for domestic non-priority small packages. For this service, the period is calculated up to the first delivery attempt and does not include time during which an advised item remains available for collection by the recipient.
International parcel processing time from Romania
For priority international postal parcels, Romania Post publishes a standard of Z+3 working days for the period from the shipment entering the Romania Post network until it exits that network. This should not be interpreted as a three-day delivery promise to the final overseas address. Delivery after export depends on international transport and the destination postal operator.
How long do other international shipments take?
For international priority small packages, Romania Post states that transit times are determined according to international agreements rather than publishing one universal delivery period for every destination. Extra-EU shipments may also require customs formalities, and customs-processing time is not included in the published postal transit standard for those services.
How to contact Romania Post about a shipment
If your Tracking has stopped updating, the package appears delayed or you need information about a delivery, Romania Post's customer information number is 021 9393. The official customer-support email address is suportclienti@ro.post. Romania Post lists customer information availability from Monday to Friday, 08:00–20:00, with calls charged at the normal telephone rate.
Romania Post specifically states that formal complaints are not accepted by telephone or through its general Customer Support form. For delayed, missing, damaged or otherwise problematic shipments, customers should use the dedicated domestic or international complaint form on the Romania Post website, depending on where the shipment is being handled.
If you are the recipient of an online purchase, it is also useful to contact the seller or sender. The sender usually has the posting receipt and shipment details that may be required when requesting an investigation or compensation. Romania Post states that compensation requests for eligible registered items should be accompanied by proof of posting.
For an extra-EU shipment that remains marked as being processed at BSI București for more than five days without an SMS or email notification, Romania Post provides the customs contact address acte.vama@ro.post and telephone number 0371 511 622. This contact is specifically intended for the customs-processing situation described by Romania Post and should not be used as a general parcel support line.
Frequently asked questions about Romania Post package tracking issues
Why is my Romania Post tracking number not working?
Check that you entered the complete number without spaces. Romania Post's standard Tracking identifier contains 13 characters, following the general structure AB123456789CD. A newly posted shipment may also need time to appear in the electronic system. If the number came from an online store and does not resemble a postal identifier, ask the sender to confirm the actual Tracking number.
Why has my Romania Post package stopped updating?
Tracking gaps can occur while a package is moving between processing facilities, travelling internationally or waiting for another postal operator to register it. For outbound international shipments, Romania Post explains that its own Tracking information may only cover the parcel until it leaves Romania, after which additional events may be published by the destination postal administration.
Can I Track all Romania Post shipments?
No. Tracking is available only for supported postal services. Romania Post lists EMS, international postal parcels and several registered, declared-value and additional-service products among the services supported by Track&Trace. Standard domestic letter mail without a trackable additional service cannot be followed through the system.
Why does Tracking say my package has left Romania?
This usually means Romania Post has completed or is completing the Romanian part of the international journey. The package must then be transported to the destination country and processed by its postal operator. Use 4Tracking to continue checking for available international events, and consult the destination postal operator if additional local Tracking information is needed.
What does Z+5 mean for Romania Post delivery?
Romania Post uses Z to represent the day the shipment is posted at an acceptance point, subject to the applicable cut-off time. Therefore, Z+5 indicates a service standard calculated over five working days following the posting reference day. It does not mean five calendar days.
Does the Z+3 international parcel standard mean delivery abroad within three days?
No. For priority international parcels, Romania Post's published Z+3 standard applies from entry into the Romania Post network until the shipment exits that network. It is not an end-to-end international delivery guarantee. The remaining journey depends on transport, customs when applicable and the postal service in the destination country.
What should I do if my Romania Post package is delayed?
First check the latest events through 4Tracking and compare the shipment with the published standard for the exact postal service. If there has been a substantial delay, contact the sender and use Romania Post's appropriate domestic or international complaint procedure. Keep the Tracking number and posting documentation available when requesting an investigation.
What should I do if Tracking shows delivered but I have not received the package?
Check with household members, reception staff or the local delivery location first. If the item still cannot be located, contact the sender and Romania Post and provide the Tracking number and delivery information. A formal complaint should be submitted through Romania Post's designated complaint procedure rather than by telephone.
Can I use 4Tracking for international Romania Post package tracking?
Yes. Enter the Romania Post Tracking number on 4Tracking to follow available shipment events from Romania toward the destination. This is particularly useful for international package tracking because later updates may come from postal networks handling the shipment after it leaves Romania.
Monthly Delivery Performance for Romania Post – August 2026
Our comprehensive monthly delivery report for Romania Post in August 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 ROURomania |  FRAFrance |
|
| ROU Romania |  POLPoland |
|
| ROU Romania |  UnknownUnknown |
|
| ROU Romania |  AUTAustria |
|
| ROU Romania | ROU Romania |
|
 RUSRussia | ROU Romania |
|
| ROU Romania |  ESPSpain |
|
| AUT Austria | ROU Romania |
|
 BGRBulgaria | ROU Romania |
|
| ROU Romania |  ITAItaly |
|
 JPNJapan | ROU Romania |
|
 INDIndia | ROU Romania |
|
| ROU Romania |  IRLIreland |
|
| ROU Romania |  CANCanada |
|
 HUNHungary | ROU Romania |
|