Hong Kong Post, officially branded as Hongkong Post, is the postal service of the Hong Kong Special Administrative Region. Headquartered in Kowloon Bay, it operates a network of post offices and mail-processing facilities serving addresses across Hong Kong while connecting outbound mail and parcels with postal networks around the world.
Its domestic services cover ordinary and registered mail, Local Parcel, Local CourierPost and collection options such as EC-GET. For shipments leaving Hong Kong, available services include air and surface registered mail, air and surface parcels, Speedpost express delivery and e-Express+ for supported destinations. The appropriate service depends on the destination, item type, weight and required delivery speed.
Hongkong Post also provides online posting tools such as POST NOW and EC-Ship, allowing senders to prepare shipping information and labels before handing items to the postal network. Speedpost additionally provides express-oriented services for international documents and merchandise, with delivery standards that vary by destination and posting location.
Tracking is available for services such as registered mail, parcels and Speedpost, although the amount of Tracking information can differ according to the postal product and the destination postal administration. A trackable shipment may receive scans when it is accepted, processed, dispatched from Hong Kong, received overseas, presented for delivery and delivered.
How to Track Hong Kong Post packages
The easiest way to Track a Hong Kong Post package is through 4Tracking. Enter the tracking number shown on your shipping label, receipt or seller's shipment confirmation into the tracking field and start the search. 4Tracking can help you follow package tracking updates as the item moves through Hongkong Post and, when available, through the postal operator handling the shipment in the destination country.
You can also check a shipment through Hongkong Post's official mail Tracking service. Hongkong Post states that registered mail, parcels and Speedpost items can be checked through its website, mobile app or Mail Tracing Hotline. For international shipments, the destination postal administration may also display additional local delivery events after the package has been handed over.
Hong Kong Post tracking number formats
Hongkong Post's official mail Tracking API specifies a 13-character mail-item tracking number and provides RB000000010HK as an official example. This example consists of two letters, nine digits and the country identifier HK at the end.
Because Hongkong Post operates several postal products, customers should use the complete Tracking number exactly as printed on the postal label or certificate of posting rather than guessing a prefix. Hongkong Post does not document every possible service prefix on its public tracking pages, so unsupported prefixes should not be treated as confirmed formats. An order number supplied by an online shop is also not necessarily the postal Tracking number.
Hong Kong Post delivery times
Delivery time depends on the selected service, destination, posting cut-off time, transport availability and customs processing. Hongkong Post therefore does not provide one universal delivery period for every international package.
Local Parcel delivery in Hong Kong
Hongkong Post states that Local Parcels are normally delivered within 2 working days after the day of posting to Hong Kong, Kowloon and the major commercial and industrial areas of the New Territories. Delivery to other areas is normally within 3 working days after the day of posting.
Speedpost international delivery example
For a supported Speedpost example, Hongkong Post lists a delivery standard of 2–4 working days to London, Liverpool, Manchester, Birmingham and Leeds in the United Kingdom, while other UK areas are listed at 2–7 working days. The posting day is counted as day 0, and the applicable standard depends on the item being posted before the relevant cut-off time.
International delivery standards should always be treated as service standards rather than guaranteed arrival dates. Hongkong Post notes that customs assessment and clearance time is not included in Speedpost delivery standards, and transport disruptions, invalid postal codes, holidays, weather and other circumstances can extend transit time.
How to contact Hong Kong Post about a shipment
If your package is delayed, missing or showing unusual Tracking information, first check the latest scans on 4Tracking and Hongkong Post. If you are the recipient of an online purchase, contacting the seller or sender is usually useful because the sender normally holds the certificate of posting and other documents that Hongkong Post may require for a formal mail enquiry.
Hongkong Post's General Enquiry Hotline is 2921 2222. For Speedpost item tracing, the official Speedpost contact information lists the tracing hotline 2921 2211. Hongkong Post also directs mail investigations to its Mail Tracing Office, which can be contacted at mto@hkpo.gov.hk or by fax at 2543 0469. Formal enquiries may require a completed mail enquiry form together with the certificate of posting or a copy of it.
The Mail Tracing Office postal address published by Hongkong Post is 12/F Kennedy Town Community Complex, 12 Rock Hill Street, Kennedy Town, Hong Kong. For service-specific enquiries, compensation claims or missing international shipments, follow Hongkong Post's current instructions because enquiry periods and required supporting documents can differ by postal service.
Frequently asked questions about Hong Kong Post package tracking issues
Why is my Hong Kong Post tracking number not working?
A new Tracking number may not display information until the shipment has been accepted and recorded in the postal system. Check that you entered the complete number without confusing letters and digits. Hongkong Post's official Tracking API gives RB000000010HK as an example of a 13-character postal item number. If you only received a shop order number, ask the seller for the actual postal Tracking number.
Why has my Hong Kong Post package stopped updating?
A gap between scans does not automatically mean that the package is lost. International items can travel between processing centres or postal administrations without producing a public event at every stage. Customs processing can also create longer gaps, and Hongkong Post notes that customs-clearance time is not included in Speedpost delivery standards.
Can I Track every item sent through Hong Kong Post?
No. Tracking availability depends on the postal service used. Hongkong Post specifically provides Tracking for registered mail, parcels and Speedpost items, while ordinary postal products may not provide the same level of track-and-trace information. Check the sender's receipt or shipping confirmation to identify the service used.
Why does Tracking show that my package left Hong Kong but nothing appears afterward?
This commonly means that the shipment is between postal networks or awaiting its next recorded event. After an international handover, further Tracking may depend on information supplied by the destination postal administration. Continue checking 4Tracking for new events and, when necessary, compare the result with Hongkong Post and the destination postal operator.
What should I do if my Hong Kong Post package is delayed?
Compare the shipment's progress with the published standard for the exact service and destination rather than using a general estimate. If the delay continues, contact the seller or sender and ask them to start an enquiry with Hongkong Post when appropriate. Hongkong Post may require the certificate of posting for an investigation.
What should I do if Tracking says delivered but I did not receive the package?
Check the delivery address, household members, reception desk, mailroom or other normal delivery location first. If the package still cannot be located, contact the sender and Hongkong Post with the Tracking number and delivery details so that the delivery record can be investigated.
Can I use 4Tracking for international Hong Kong Post package tracking?
Yes. Enter your Hong Kong Post Tracking number on 4Tracking to follow available shipment events from Hong Kong toward the destination. For international packages, 4Tracking can also make it easier to follow subsequent postal updates when Tracking information from the destination network becomes available.
Monthly Delivery Performance for Hong Kong Post – August 2026
Our comprehensive monthly delivery report for Hong Kong Post in August 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 JPNJapan |  HKGHong Kong |
|
| HKG Hong Kong | JPN Japan |
|
| HKG Hong Kong |  UnknownUnknown |
|
| HKG Hong Kong | HKG Hong Kong |
|
 THAThailand | HKG Hong Kong |
|
 BGRBulgaria | HKG Hong Kong |
|
| HKG Hong Kong |  GBRUnited Kingdom |
|
 CHNChina | HKG Hong Kong |
|
| HKG Hong Kong |  CANCanada |
|
 KORSouth Korea | HKG Hong Kong |
|
 INDIndia | HKG Hong Kong |
|
| HKG Hong Kong | THA Thailand |
|
 UKRUkraine | HKG Hong Kong |
|
 JORJordan | HKG Hong Kong |
|
 VNMVietnam | HKG Hong Kong |
|