Brazil Correios, officially Empresa Brasileira de Correios e Telégrafos (ECT), is Brazil's public postal company and one of the country's main delivery and logistics operators. Correios connects addresses throughout Brazil and handles letters, documents, e-commerce orders, domestic packages and international postal items. For customers waiting for an order, Brazil Correios package tracking provides a practical way to Track a package from posting through transportation and final delivery.
For domestic packages, Correios offers several delivery options designed for different speeds and needs. SEDEX is the company's express package service, while PAC is a non-express option for merchandise. Premium services include SEDEX Hoje for eligible same-day deliveries, SEDEX 10 for delivery by 10:00 on the next business day in supported locations, and SEDEX 12 for delivery by 12:00 on the next business day where the service is available. Correios also offers Mini Envios for eligible contracted customers and logistics solutions such as reverse logistics for returns.
Brazil Correios also handles international postal traffic. Its international services include options for sending merchandise and documents abroad, including Exporta Fácil services, while incoming international packages may pass through Correios processing and Brazilian customs before domestic delivery. Correios Packet is another solution used for international purchases entering Brazil, with Express and Standard delivery options. International delivery and Tracking can take longer because packages may require customs inspection, tax processing or additional information from the recipient.
You can use 4Tracking to Track Brazil Correios packages by entering the tracking number supplied by Correios, the sender or the online store. Package tracking can show the latest available status, movement between processing facilities, delivery attempts and final delivery. Tracking is especially useful for online purchases because it lets you check whether the package is still in transit, has reached your region, is awaiting collection or has already been delivered.
How Brazil Correios package tracking works
To Track a Brazil Correios package, enter its tracking number in the tracking field on 4Tracking. Once the number is recognized, the available Tracking history is displayed so you can follow the package from its first registered event to its destination. Correios assigns a tracking code to registered packages, and this code remains the main identifier used throughout transportation and delivery.
Correios tracking events are created as the package passes through different stages of the postal network. Depending on the service, you may see events for posting, processing at a sorting facility, transfer between cities, departure for delivery, unsuccessful delivery attempts, availability for collection and successful delivery. International packages can also show customs-related events before they are released into the domestic delivery network.
Tracking does not necessarily update continuously while a package is travelling. A package can be moving between Correios facilities even when no new scan has appeared. The next update is normally generated when the item reaches another processing point or when a new operational event is recorded. For international shipments, longer gaps can occur while the package is travelling between countries or undergoing customs procedures.
Brazil Correios tracking number formats
A standard Correios tracking number normally follows the international S10 postal format and contains 13 alphanumeric characters. The usual structure is two letters, followed by nine digits, followed by two letters, such as AA123456789BR. The first two letters are associated with the postal service, the numerical section identifies the individual package and includes a check digit, while the final two letters identify the country associated with issuance of the code.
Examples of the general format include AA123456789BR, NX123456789BR and similar combinations. These examples are provided only to illustrate the structure and should not be considered active packages. For tracking codes issued in Brazil, the final letters are commonly BR. An international package arriving in Brazil may have a valid postal tracking code issued by another country's postal operator and therefore end with a different country code.
Enter the tracking number exactly as it was provided, including all letters and digits. Correios also allows certain searches through its own systems using a CPF or CNPJ when packages are associated with that document, but when using 4Tracking for package tracking, the shipment's individual tracking number is the most useful identifier.
Common Brazil Correios Tracking statuses
Package posted
This status means Correios has accepted the package and registered it in the postal network. It is usually one of the first Tracking events after the sender completes the posting process.
Package in transit
The package is moving between Correios processing, sorting or distribution facilities. Several transit events may appear before the package reaches the destination city.
Package transferred to another unit
The package has been sent from one Correios facility to another as part of its route. This is a normal stage of delivery and does not necessarily indicate a problem.
Package out for delivery
The package has left the responsible delivery unit and is being taken to the recipient's address. Delivery is generally expected during the current delivery operation, although operational circumstances can occasionally prevent completion.
Delivery attempt unsuccessful
Correios attempted delivery but could not complete it. Check the latest Tracking information for another delivery attempt, collection instructions or other information about what happens next.
Package available for collection
The package is being held at a Correios location or other indicated collection point. The recipient should review the Tracking details and collect it within the applicable holding period, taking any identification or documentation requested by Correios.
Package delivered
The Tracking system indicates that delivery has been completed. If the package is marked delivered but you cannot find it, check with other people at the delivery address and then contact Correios if necessary.
Package under customs inspection
This status can appear for international packages entering Brazil. The package is undergoing procedures involving Brazilian customs authorities and may require tax assessment, documentation or another action before it can continue toward delivery.
How long does Brazil Correios delivery take?
Brazil Correios delivery time depends on the selected service, origin and destination postal codes, posting time and current operating conditions. Correios calculates an estimated deadline for each eligible route, so there is no single nationwide delivery time for standard SEDEX or PAC packages. PAC delivery is calculated in business days according to the origin and destination, while standard SEDEX delivery times also depend on the route.
For example, SEDEX Hoje is designed for same-day delivery in locations where the service is available. According to Correios service conditions, eligible packages accepted within the applicable cutoff can be delivered on the same day, potentially as late as 23:00. SEDEX 10 is designed for delivery by 10:00 on the next business day after posting, while SEDEX 12 targets delivery by 12:00 on the next business day. These premium services have restricted coverage, so the origin, destination and posting cutoff must qualify.
As another example, a regular SEDEX package between supported Brazilian cities may have a shorter estimated deadline than a PAC package on the same route, but the actual number of business days must be checked for the specific postal codes. A PAC package travelling to a more distant or less frequently served location may require additional business days. Correios recommends checking the official price and deadline calculation before posting because the result reflects the selected service and route.
For many Correios services, Saturdays, Sundays and national holidays are not included as normal business days when calculating the delivery deadline, although some premium products have their own rules. Posting after a unit's dispatch cutoff can also add one business day to the expected deadline. Operational disruptions, incorrect addressing and other exceptional circumstances may affect delivery.
Brazil Correios international package delivery time
International package delivery times vary more widely because they depend on the service selected, destination country, international transportation, the destination postal network and customs clearance. Correios offers different international service levels, including economical, standard and express options, and customers should check the current estimated deadline for the specific country before posting.
When a package is imported into Brazil, customs processing can significantly affect its total delivery time. International packages are subject to inspection before being authorized to enter Brazil, and the recipient may need to pay applicable taxes or postal charges or provide information through the official Minhas Importações environment. A package may therefore arrive in Brazil but remain in customs processing before Correios can continue domestic delivery.
Why Brazil Correios tracking may not update
A lack of new Tracking events does not automatically mean that the package is lost. Correios tracking is updated when relevant events are registered in the postal system. Packages can spend time travelling between sorting centers without receiving a customer-visible scan, particularly on longer domestic routes or during international transportation.
If the sender has only generated a shipping label, the tracking number may also exist before the package is physically accepted by Correios. Correios advises customers who receive a tracking code that does not appear in the system to confirm with the sender that the code is correct, including all letters, and verify that the package has actually been posted.
International packages can remain without a new update while awaiting transportation, customs processing or release by the authorities. If action from the recipient is required for an imported package, check the official Correios Tracking and Minhas Importações services rather than relying on payment links received through unexpected messages.
How to contact Brazil Correios about a package
If your package is late, missing, damaged or showing an unusual Tracking status, start by checking the tracking number and the latest package tracking events. You can then use the official Correios website at http://correios.com.br and its Fale Conosco service to register a request or complaint related to the delivery.
Correios lists 3003-0100 as a customer service number for Brazilian capitals and metropolitan regions and 0800 725 7282 for other locations. Customers can also use Correios agencies and the company's online customer-service channels. Have your tracking number, sender and recipient details, posting information and any relevant proof of purchase or posting available when reporting a problem.
If a complaint has already been handled through the regular Correios customer-service channels but the problem remains unresolved, the Correios Ouvidoria is intended for eligible escalated cases. For imported packages that need customs-related action, tax payment or documentation, use the official Minhas Importações section provided by Correios.
What to do when a Brazil Correios package is delayed
First compare the current date with the delivery deadline calculated for the package rather than assuming a delay from the number of calendar days in transit. Delivery estimates are generally based on the rules of the selected service and route. If the estimated deadline has passed, continue checking Tracking for a new event and contact Correios through its official service channels when appropriate.
If you are the recipient of an online purchase, it can also be useful to notify the seller because the sender has the posting receipt and shipment information needed for some types of inquiries or claims. For international packages, check whether customs, tax payment or another recipient action is preventing the package from moving forward.
Frequently asked questions about Brazil Correios package tracking issues
How can I Track a Brazil Correios package?
Enter the Correios tracking number provided by the sender or online store into 4Tracking. The package tracking results will show the available events associated with that tracking code.
Why is my Brazil Correios tracking number not working?
Check that every letter and digit has been entered correctly. If the package was recently prepared, the sender may have generated the tracking code before Correios physically received it. Confirm with the sender that the package has actually been posted if no Tracking information appears.
What does a Brazil Correios tracking number look like?
A typical Correios S10 tracking number contains 13 characters: two letters, nine digits and two final letters. A general example is AA123456789BR. Correios-issued codes commonly end in BR, while international packages issued by postal operators in other countries can end with another country code.
Why has my Brazil Correios package tracking not changed for several days?
The package may be travelling between processing facilities without a new visible scan. International packages can also have longer Tracking gaps during transportation or customs procedures. If the expected delivery deadline has already passed, contact Correios or the sender for assistance.
How long does SEDEX delivery take?
Standard SEDEX delivery time varies according to the origin and destination. Correios calculates the deadline for each route. Premium versions have specific commitments in eligible locations, such as SEDEX 10 by 10:00 on the next business day, SEDEX 12 by 12:00 on the next business day and SEDEX Hoje for eligible same-day delivery.
How long does PAC delivery take?
PAC does not have one fixed nationwide delivery time. Its deadline varies according to the origin and destination and is calculated in business days. Check the estimated deadline for the specific postal codes and posting date.
Why is my international package stuck in customs in Brazil?
International packages entering Brazil are subject to customs procedures. The authorities may need to inspect the package, assess taxes or request additional information. Check Correios Tracking and the official Minhas Importações environment to see whether action is required.
My Correios Tracking says the package is available for collection. What should I do?
Check the Tracking details to identify the indicated Correios location and follow the collection instructions. Collect the package within the stated holding period and take the required identification or documents.
My Brazil Correios package says delivered, but I did not receive it. What should I do?
Check whether another person at the address received the package and review the delivery location. If you still cannot find it, contact Correios through its official customer-service channels and provide the tracking number. You may also need to inform the sender or seller.
Can I Track an international package with Brazil Correios?
Yes, many registered international postal packages can be tracked while they are handled by Correios in Brazil. The amount of Tracking information available depends on the international service and the data exchanged with the originating postal operator.
How do I contact Brazil Correios about a delayed package?
You can use the Fale Conosco service on the official Correios website at http://correios.com.br. Correios also lists 3003-0100 for capitals and metropolitan regions and 0800 725 7282 for other locations in Brazil. Keep your tracking number available when contacting customer service.
How long does Brazil Correios keep Tracking information online?
Correios states in its official frequently asked questions that package Tracking information remains available online for 180 days. If you need records for a shipment, it can be useful to save the relevant information before that period expires.
Monthly Delivery Performance for Brazil Post – August 2026
Our comprehensive monthly delivery report for Brazil Post in August 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 BRABrazil |  UnknownUnknown |
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| BRA Brazil |  CHNChina |
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| CHN China | BRA Brazil |
|
 JPNJapan | BRA Brazil |
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| BRA Brazil |  CHLChile |
|
 UZBUzbekistan | BRA Brazil |
|
 KORSouth Korea | BRA Brazil |
|
 NLDNetherlands | BRA Brazil |
|
 USAUnited States | BRA Brazil |
|
 ITAItaly | BRA Brazil |
|
 IDNIndonesia | BRA Brazil |
|
 SGPSingapore | BRA Brazil |
|
| BRA Brazil |  MEXMexico |
|
 PRTPortugal | BRA Brazil |
|
 SLBSolomon Islands | BRA Brazil |
|