Malta Post, officially MaltaPost p.l.c., is Malta's national postal operator and the sole licensed Universal Service Provider for postal services in the Maltese Islands. The company collects and delivers mail to addresses across Malta and Gozo six days a week and operates a network of post offices and other postal facilities. Its services cover letters, registered mail, parcels, courier deliveries and international postal shipments, with package tracking available for eligible items.
For parcel senders, Malta Post provides Parcel Post for international packages, with parcels generally accepted between 1 kg and 30 kg and delivery requiring a signature. Customers who need faster transportation can use courier products including EMS International Courier and MaltaPost Express International. EMS combines collection in Malta and Gozo with international delivery, while MaltaPost Express International is positioned as a faster international courier option with proof of delivery.
Within Malta and Gozo, Malta Post also operates dedicated courier services. Customers can choose next-day delivery, same-day delivery when the required collection conditions are met, or an Express Courier option for eligible consignments requiring delivery within three hours. Businesses can additionally use customized logistics solutions and payment collection services for merchandise delivered to their customers.
Recipients can collect eligible registered items through the post-office network when home delivery is unsuccessful, while registered Easipik users can redirect supported items to 24/7 Easipik parcel lockers. Malta Post also handles customs-clearance procedures for postal items entering Malta when required. Because services range from ordinary registered mail to international parcels and express couriers, following the individual shipment through Tracking provides more useful information than applying one delivery expectation to every package.
How Malta Post shipment tracking works
Malta Post provides an official Track & Trace service for trackable postal articles. Registered Mail receives a barcode label when it is posted, and the code on that label can be entered into Malta Post's Tracking system to follow the journey of the item up to delivery. International visibility depends partly on whether the foreign postal administration exchanges Tracking information with Malta Post.
To Track a Malta Post package with 4Tracking, enter the tracking number in the tracking field. 4Tracking can automatically identify many supported postal carriers. If Malta Post is not detected automatically, select Malta Post using the carrier button and click Track. You will be redirected to the results page, where the available package tracking events can be viewed in chronological order.
Malta Post states that local and incoming registered items, EMS shipments and parcels can be followed with a tracking number. Ordinary mail sent without a tracking number cannot be followed through Track & Trace. If you are unsure whether an item is trackable, check the receipt or shipping confirmation for a barcode or dedicated postal tracking reference.
Why can international Malta Post Tracking have fewer updates?
Tracking for an international postal item relies on information exchanged between Malta Post and the foreign postal operator. Malta Post specifically notes that international Track & Trace depends on interoperability with foreign postal administrations. A shipment can therefore continue moving even when a new event is not immediately visible.
Malta Post tracking number formats
Malta Post's official public guidance explains that registered postal articles receive a barcode and that the code printed on the barcode label is used for Tracking. However, the carrier does not publish one universal prefix, suffix or character-length rule that can safely be applied to every registered item, parcel, EMS shipment and courier consignment.
For this reason, use the complete tracking number exactly as it appears on the Malta Post receipt, barcode label, retailer shipping confirmation or notification from the sender. Do not add letters, remove characters or change a number simply to make it resemble another Malta Post package.
International postal shipments can also retain an identifier issued by the postal operator in the origin country. A number used for an incoming parcel may therefore look different from a reference generated for an item originally posted in Malta. The absence of one universal Malta Post format is not by itself evidence that a tracking number is invalid.
Malta Post delivery times and supported examples
Delivery time depends on the Malta Post service used. For domestic priority postal services, Malta Post's official quality standards specify next-working-day delivery for locally posted priority mail that is deposited before the applicable collection cut-off. Domestic and inbound priority parcels are also measured against a next-working-day delivery standard, with a regulatory performance target rather than an absolute guarantee for every item.
For local courier shipments, Malta Post publishes several specific options. Its Next Day Service requires pickup before 12:00 for next-day delivery. Same Day Service is available for eligible items when pickup takes place before 12:00; a Same Day booking made after that time is delivered the following day. The Express Courier Service is designed for delivery within three hours when booked before 16:00, although Malta Post states that this three-hour service is not available across islands.
For international Parcel Post, Malta Post publishes an indicative delivery range of approximately 10 to 20 working days depending on the destination. Parcel Post is intended as a cost-effective international option rather than the fastest service, and a signature is required on delivery.
Inbound international mail also has published processing standards once it reaches Malta. Mail received in time for the applicable processing cut-off is prepared for delivery on the next working day under Malta Post's quality standards. Items originating outside the European Union can take longer when customs clearance is required, so arrival in Malta does not always mean that the package will immediately enter final delivery.
How to contact Malta Post about shipment issues
If package tracking has stopped updating, an item is overdue, a delivery attempt requires clarification or a shipment appears lost or damaged, Malta Post provides several official customer-service channels. Keep the tracking number, posting receipt and relevant shipment information ready when making an enquiry.
Call Malta Post customer care
Malta Post's customer-care telephone number is +356 2122 4421. The company also publishes the freephone number +356 800 722 44, subject to the telephone service provider's conditions. Telephone lines are open Monday to Friday, excluding public holidays, from 08:30 to 14:30 and Saturday, excluding public holidays, from 07:30 to 12:30.
Contact Malta Post by email
The official customer-care email address is info@maltapost.com. Include the tracking number, posting date if known, latest Tracking event and a concise description of the problem. Malta Post also provides an online contact form for enquiries and complaints that are not resolved through its frequently asked questions.
Visit or write to Malta Post customer care
Customers can visit Malta Post's head office in Marsa from Monday to Friday between 08:00 and 16:00, excluding public holidays. Written enquiries can be addressed to MaltaPost p.l.c., Customer Care, 305, Triq Ħal Qormi, Marsa MTP 1001, Malta.
How do I open an enquiry for a registered international shipment?
Malta Post states that enquiries concerning registered mail must be submitted within six months of the posting date. For international items arriving from another country, the recipient may also need to ask the sender to open an official enquiry with the postal operator in the country where the item was posted.
Frequently asked questions about Malta Post package tracking issues
Why is my Malta Post tracking number not working?
First make sure you entered the postal tracking number rather than an online-store order number or payment reference. Copy the code exactly from the barcode label, receipt or shipping confirmation. A recently posted item may also need to be processed before its first Tracking event appears. If the problem continues, contact Malta Post or ask the sender to verify the number.
Can I Track a Malta Post package with 4Tracking?
Yes. Enter the shipment number on 4Tracking, allow automatic carrier detection or select Malta Post manually, and click Track. The results page will show the available package tracking information.
Which Malta Post shipments can be tracked?
Malta Post specifically provides Tracking for local and incoming registered items, EMS items and parcels that have suitable tracking identifiers. Registered Mail receives a barcode when posted. Ordinary mail without a tracking number cannot be followed through Track & Trace.
Does every Malta Post tracking number have the same format?
No single universal format is published for every Malta Post service. Registered items use barcode identifiers, while parcels, EMS consignments and incoming international shipments can use identifiers associated with different postal services or foreign postal operators. Always use the exact number supplied for your item.
Why has my Malta Post package stopped updating?
A postal item can travel between processing points without producing a new public Tracking event at every stage. International shipments also depend on Tracking data exchanged with foreign postal administrations and can pause during customs processing. If the expected delivery period has passed without progress, contact the sender or Malta Post.
How long does Malta Post domestic delivery take?
Malta Post's quality standards use next-working-day delivery for qualifying domestic priority mail and domestic priority parcels. These are service standards measured against regulatory performance targets rather than a guarantee that every individual package will always arrive the next working day.
How long does Malta Post Parcel Post take internationally?
Malta Post publishes an approximate delivery range of 10 to 20 working days for Parcel Post, depending on the destination. Customs procedures, destination-country processing and international transportation can affect the actual delivery date.
Does Malta Post offer same-day package delivery?
Yes. Malta Post's Local Courier service includes a Same Day Service for eligible consignments when pickup takes place before 12:00. If the service is booked after 12:00, the item is delivered the following day. An Express Courier option can deliver eligible items within three hours when booked before 16:00, but that service is not available across islands.
Can customs delay an incoming Malta Post package?
Yes. Malta Post facilitates customs-clearance procedures for postal items subject to customs control, including collecting documentation, submitting information to Customs and facilitating payment of applicable duties, VAT and other charges. An item can therefore remain pending while clearance requirements are completed.
What should I do if Malta Post Tracking says delivered but I cannot find my package?
Check whether another person at the address accepted the shipment and review any available delivery information. Registered items normally require a signature. If the item still cannot be located, contact Malta Post customer care promptly with the tracking number and notify the sender so an enquiry can be opened if necessary.
Who should I contact if my Malta Post package is significantly delayed?
Call +356 2122 4421, use freephone +356 800 722 44 where applicable, email info@maltapost.com or submit the official contact form. For an incoming international package posted abroad, contact the sender as well because Malta Post states that an official enquiry may need to be lodged with the postal operator in the country of origin.
Monthly Delivery Performance for Malta Post – September 2026
Our comprehensive monthly delivery report for Malta Post in September 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
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 UnknownUnknown |  MLTMalta |
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 CHNChina | MLT Malta |
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 INDIndia | MLT Malta |
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 BGRBulgaria | MLT Malta |
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| MLT Malta |  HUNHungary |
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 PRTPortugal | MLT Malta |
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 POLPoland | MLT Malta |
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 DEUGermany | MLT Malta |
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 IDNIndonesia | MLT Malta |
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