Intelcom is a Canadian last-mile delivery company focused on fast, flexible e-commerce parcel distribution across the country. Through its consumer brand Dragonfly, the network serves the vast majority of Canadian addresses and operates seven days a week, helping online retailers shorten delivery windows and give shoppers reliable package tracking from checkout to doorstep.
Intelcom’s core services are residential parcel delivery, scheduled pickup from merchants, and streamlined depot-to-door routes designed for high order volumes. The operation emphasizes technology and recipient experience: drivers scan at each milestone, recipients receive proactive notifications, and merchants can integrate order data for cleaner Tracking events and better estimated delivery windows.
For shoppers, Dragonfly’s consumer tools make it simple to Track an order, add delivery instructions, and follow proof-of-delivery updates. Delivery runs typically cover extended windows into the evening and all days of the week, improving first-attempt success and reducing missed deliveries.
How Intelcom Package Tracking Works
Intelcom/Dragonfly captures scans at pickup, depot arrival, line-haul, out-for-delivery, and delivery. These scans update your package tracking timeline in near real time. You can check status on the Intelcom/Dragonfly tracking page or use a multi-carrier platform such as 4tracking.net to aggregate events from multiple sellers in one place.
Tracking Number Format
Intelcom tracking numbers typically start with letters followed by a series of digits, for example ABCD00000000123456789.
How to track Intelcom package?
To track Intelcom package, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Intelcom" from the list of options. If you're unsure which carrier is handling your package, the system can automatically identify it for you. Afterward, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your packages status and location will be displayed.
Delivery Timeframes
Intelcom/Dragonfly delivers seven days a week, with evening delivery windows that vary by region. Most urban packages move quickly once inducted into the network; rural or remote addresses can take longer depending on distance and route frequency.
Typical Estimates (Guidance)
- Metro → Metro (same province): usually 1–2 business days after pickup.
- Inter-provincial major cities: typically 2–3 business days.
- Metro → Rural/Remote: allow 3–5 business days depending on route density.
Examples
- Toronto → Ottawa (metro to metro): often delivered next day to 2 days after pickup.
- Vancouver → Calgary (inter-provincial): commonly 2–3 days.
- Montreal → Northern Quebec (remote): plan for 3–5 days once dispatched.
Common Tracking Statuses (What They Mean)
Accepted / Picked Up
The driver scanned your parcel; it’s entering the Intelcom network.
In Transit / At Sorting Centre
Your parcel is moving between depots or sorting for the next leg.
Out for Delivery
A driver has your parcel on the route today; watch your Tracking page. Evening deliveries are common.
Delivered / Proof of Delivery
Marked delivered—often with a timestamp and delivery note or photo. If you can’t locate it, see the contact steps below.
How to Contact Intelcom if There’s a Tracking or Delivery Issue
For the most current recipient support, Intelcom directs customers to the Dragonfly support portal. You can report missing updates, request delivery changes, or open a ticket about a Tracking discrepancy here: https://dragonflyshipping.ca/en/support/. Their form routes you by topic (delivery instructions, return pickup, package tracking, report an issue, etc.), and they aim to answer tickets within defined timeframes.
Frequently asked questions about Intelcom shipment tracking issues
Why does my tracking number show “no information found”?
New labels can take a few hours to appear in the package tracking system. Make sure you entered the code exactly as provided—Intelcom numbers typically start with letters followed by digits (for example, ABCD00000000123456789). Try again later; if there’s still no data after one business day, contact the sender or Intelcom support.
My status hasn’t updated in 24–48 hours—should I worry?
Short gaps happen while parcels move between depots or overnight linehaul legs. Most packages update at least once each business day. If your tracking timeline hasn’t changed after 72 hours, open a support ticket and include your tracking number and delivery postal code.
It says “Out for Delivery,” but nothing arrived—what now?
“Out for Delivery” means the driver has your parcel on their route. Check your Track page again after the delivery window for any driver notes (unsafe to leave, no access, etc.). If nothing arrives by evening, contact support with your tracking number to request a follow-up or redelivery.
My parcel is marked “Delivered,” but I didn’t receive it.
Check common safe-drop spots (porch, mailbox area, building lobby, concierge) and ask neighbors. Review your package tracking events for a delivery photo or note. If you still can’t locate it, report “Delivered but not received” to support with the tracking number and full delivery address.
Why am I getting an “invalid tracking number” error?
Intelcom numbers usually begin with a letter prefix and then a long string of digits. Remove spaces, avoid swapping “O” and “0,” and ensure you copied every character. If it still errors, confirm the code with the sender or retailer.
Can I change delivery instructions after the parcel has shipped?
Often yes—add or update instructions (gate code, safe place, buzzer, leave with concierge) via the Intelcom/Dragonfly support portal. Provide your tracking number so the team can attach notes to the next delivery attempt.
How do I schedule a redelivery or hold my parcel at a pickup location?
Use the support portal to request redelivery, change of delivery window, or hold for pickup where available. Include the tracking number and any time constraints so routing can be adjusted.
The tracker shows “address issue” or “insufficient address.”
Verify the unit number, buzzer code, and postal code. Send corrected details through support with your tracking ID. Inaccurate or missing address info is a common cause of repeated delivery attempts.
Why does my parcel keep cycling between “In transit” and depot scans?
That usually indicates your package is queued for the next route or awaiting sorting. It’s normal on busy days or when you’re far from the origin depot. If status doesn’t progress for more than 72 hours, request an investigation.
Can I change the delivery date?
Date changes are sometimes possible before the parcel is loaded onto a route. Submit a request through support with your tracking number and preferred day; availability depends on your area’s schedule.
My tracking page shows an error message—what should I do?
Clear your browser cache or try another device. If the issue persists, copy the tracking number and share it via the support form so an agent can pull your scans manually.
How long should I wait before reporting a missing parcel?
For most urban routes, wait 2 business days after the expected delivery date; for rural/remote areas, wait 3–5 business days. If there’s still no movement in your package tracking events, file a missing-parcel report with your tracking number and contact details.
What information helps support resolve my case faster?
Always include: the tracking number, delivery address (with unit/buzzer), recipient name/phone, a brief summary of the problem (no scans, missed delivery, delivered/not found), and any photos (e.g., building entrance). This accelerates driver follow-up and route checks.