Easy Mail is a courier company operating in Greece, with a domestic network that handles parcels, merchandise and correspondence. Its network page lists service points in locations including Attica, Thessaloniki, Patra, Larisa, Heraklion, Kavala and several Greek islands, and states that shipments throughout Greece are supported through a network of about 150 partners.
For domestic deliveries, Easy Mail provides next-working-day services, same-day options in Attica and Thessaloniki, cash-on-delivery services and other specialised courier arrangements. It also offers international shipping through partnerships with international distribution networks. Those overseas destinations should not be treated as separate Easy Mail operating markets: Greece is the confirmed operating market, while international consignments may be handed through partner networks according to destination.
Customers checking a shipment can use a tracking or voucher number to follow its progress. Easy Mail has its own web tracking facility, while 4Tracking provides a separate package tracking page that can be used to check available shipment events for a supported tracking number.
How to track Easy Mail packages
To track an Easy Mail package on 4Tracking, copy the complete tracking number supplied with the shipment, enter it in the tracking field and submit the search. The resulting page can show the shipment events available for that identifier, helping you see the recorded progress of the parcel and determine whether a newer event has appeared since your last check.
Shipment tracking should not be interpreted as continuous GPS monitoring. The information shown depends on events made available for the shipment, so movement between two processing points may not always produce an immediately visible event. If no result appears, compare the number carefully with the sender's confirmation or shipping paperwork before trying again.
Easy Mail also operates an official web tracker on its own website. Its official tracking instructions allow customers to enter up to 10 voucher or tracking numbers, separated by commas, to view information about their progress and status. This multi-number function belongs to Easy Mail's own website and should not be assumed to be a 4Tracking feature.
The carrier also describes its Easy Shipping application as supporting simple and advanced shipment tracing for customers. Access to carrier account tools may provide functions that are separate from public package tracking. If you need documentation or account-specific information that is not shown through 4Tracking, check the official Easy Mail service or contact the sender.
Easy Mail tracking number formats
Easy Mail refers to the shipment identifier used in its web tracker as a voucher or tracking number. Its public tracking information does not confirm one common length, prefix or letter-and-digit pattern that can safely be applied to every Easy Mail shipment.
For that reason, copy the complete identifier exactly as it appears on the sender's shipping confirmation, voucher, consignment paperwork or dispatch message. Do not remove leading characters or try to construct a tracking number from an order number. If a retailer has supplied only its own purchase reference, ask it for the Easy Mail voucher or tracking number associated with the parcel.
If the number still produces no tracking information, verify with the sender that the shipment has been handed to Easy Mail and that the reference provided is intended for courier tracking. This is particularly useful when a business uses separate internal order, invoice and shipment references.
Easy Mail delivery times
Delivery time depends on the service and destination. For shipments within the same city, Easy Mail states that delivery can take place on the same day in 1–4 hours when an appropriate same-day service is selected. The more economical option can deliver on the following day.
Same-day delivery is offered in Attica and Thessaloniki. Easy Mail states that this service can deliver within four hours, while its Easy Express option can complete an eligible same-day delivery within one hour. The company's FAQ gives a processing schedule of 09:00–18:00 for same-day shipments and notes that the delivery timing is arranged with the customer, so the one-hour and four-hour periods should be read as service-specific commitments rather than a general promise for every parcel.
For shipments moving between cities in Greece, the carrier's FAQ gives delivery within 24 hours for key destinations and 2–3 days for remote or difficult-to-access destinations. Its domestic service information also describes next-working-day delivery for normal city-to-city shipments, with the longer 2–3 day period applying to difficult-to-access areas. The destination and service booked therefore matter when deciding whether a package is actually overdue.
International shipping is handled through partner networks under Easy Mail's international services. The Easy World service lists an express option by air with delivery in 1–3 days and an economy option to European Union countries by road with delivery in 3–4 working days. These are service estimates for the relevant international options, not evidence that Easy Mail itself operates in every destination country.
Easy Mail's public service information does not give a separate customs-clearance timetable. For an international shipment requiring customs formalities, clearance should therefore be distinguished from the quoted transport window rather than treated as a fixed part of it. If tracking indicates that an overseas shipment is awaiting import processing or stops progressing around the border stage, contact Easy Mail or the sender to check whether documents, charges or action from the recipient are required.
How to contact Easy Mail about shipment issues
For shipment enquiries in Greece, Easy Mail lists +30 210 4835 000 for Athens and +30 2310 590 500 for Thessaloniki. The main contact email is info@easymail.gr. Customers can also submit an enquiry through the contact form on the official Easy Mail contact page.
If a shipment has not arrived or has been damaged in transport, Easy Mail directs customers to contact its damage department through the Athens or Thessaloniki telephone numbers. An authorised representative can then explain the documents required to report the loss or damage. Avoid assuming a claim has been opened merely because tracking has stopped; contact the carrier directly when you need a formal investigation.
Before contacting support, prepare the voucher or tracking number, the sender and recipient names, the origin and destination, the date the shipment was sent and the latest tracking information you can see. For damage, keep the parcel, packaging and relevant evidence available. For a missing online purchase, it is also useful to have the retailer's order reference so the sender can match it to the courier shipment if necessary.
Easy Mail's network page also provides telephone numbers for individual stations around Greece. If the shipment issue is clearly associated with a particular local station, the network directory can help you identify that location, but the main Athens and Thessaloniki contacts are appropriate starting points when you are unsure which office is handling the parcel.
Frequently asked questions about Easy Mail package tracking issues
Why is my Easy Mail tracking number not showing a result?
Check that you entered the courier's complete voucher or tracking number rather than an online shop's order number. If it is correct, ask the sender to confirm that the parcel has been handed to Easy Mail and that you received the right tracking reference.
Why has my Easy Mail tracking information not changed?
A shipment can move between processing points without every movement immediately appearing as a new visible event. If the applicable delivery window has passed, contact Easy Mail with the tracking number and the last event you can see.
How long should a shipment between Greek cities take?
Easy Mail states that key destinations can be delivered within 24 hours, while remote or difficult-to-access destinations can take 2–3 days. Check the destination and service used before treating the shipment as delayed.
Can an Easy Mail package arrive on the same day?
Yes, for eligible shipments in Attica and Thessaloniki. Same-day service can take up to four hours, while Easy Express can provide delivery within one hour under the conditions of that service.
What should I do if my package is damaged?
Keep the parcel and packaging and contact Easy Mail through its Athens or Thessaloniki number. The carrier's damage department can explain the documents required to notify the damage formally.
What should I do if an Easy Mail shipment never arrived?
If the expected delivery period has passed, contact the carrier and provide the voucher or tracking number, shipment date and sender and recipient details. Easy Mail directs loss enquiries to its damage department for guidance on the reporting process.
Why is an international Easy Mail shipment taking longer than the stated transit time?
The 1–3 day express and 3–4 working day EU economy figures apply to the relevant international services and are not universal guarantees. Partner handling, route conditions and any required customs processing can affect the final delivery date.
Can I track several Easy Mail shipments together?
Easy Mail's own web tracker states that it accepts up to 10 voucher or tracking numbers separated by commas. That is a feature of the carrier's official tracker; when using 4Tracking, follow the tracking options available on the page rather than assuming the same batch function is provided.
I only have a retailer order number. Can I use it for Easy Mail tracking?
Do not assume an order number is the courier tracking reference. Ask the retailer or sender for the Easy Mail voucher or tracking number assigned to your package.