Royal Mail

Royal Mail Tracking

Royal Mail is a premier postal service, providing reliable tracking and delivery solutions.


Track Royal Mail parcels

Royal Mail

Royal Mail stands as a cornerstone of the United Kingdom's communication network, offering an extensive range of postal and logistic services to both individual and corporate clients. With a rich history dating back over 500 years, it has evolved to meet the modern demands of a globalised world, ensuring the swift and secure delivery of mail and parcels across the UK and beyond. Its services encompass everything from standard letter post to comprehensive parcel delivery and tracked international shipping, making it a versatile option for all mailing needs.

Headquarters and Operations

Royal Mail's headquarters are situated in the heart of London, serving as the central hub for its nationwide operations. This strategic location facilitates the management of its vast network of post offices and delivery routes, ensuring efficient service across the country. The organisation prides itself on its ability to connect remote areas with major urban centres, thus playing a pivotal role in the UK's communication infrastructure.

Services Offered by Royal Mail

Royal Mail's service portfolio is designed to cater to a wide array of needs, ensuring flexibility and reliability. Among its key services are:

  • Standard and First Class Post: For everyday mail needs, with options for faster delivery times.
  • Parcel Delivery: Both domestic and international options, including economy and express services.
  • Tracked Services: For peace of mind, Royal Mail offers tracked shipping options, allowing customers and businesses to monitor their parcels every step of the way.
  • Special Deliveries: For urgent or valuable items, providing guaranteed next-day delivery with enhanced security features.

Parcel Tracking with Royal Mail

How Parcel Tracking Works

Royal Mail's parcel tracking system is designed to offer transparency and reassurance to its customers. By using a unique tracking number provided at the time of dispatch, customers can monitor the progress of their item from collection to delivery. This service is available for various shipping options, ensuring customers can stay informed regardless of the service chosen.

Royal Mail Tracking Number Formats

Royal Mail utilises a specific format for its tracking numbers, comprising 13 characters. This includes two letters followed by nine digits and ending with the two-letter country code 'GB' (e.g., CP123456789GB, LE123456789GB). For EMS (Express Mail Service) items, the tracking number starts with an 'E', followed by a letter, nine digits, and the 'GB' country code (e.g., EE123456789GB). These formats allow for easy identification and tracking of parcels within Royal Mail's system.

How to track Royal Mail parcels?

To track a Royal Mail parcel, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Royal Mail" from the options. If you are unsure about which carrier is handling your parcel, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your parcel's status and location is displayed.

Parcel Delivery Time

Delivery times vary based on the service selected. Standard post within the UK can arrive as quickly as the next working day, while international parcels may take up to 7 working days or more, depending on the destination. Express services like Special Delivery guarantee delivery by 1 pm the next working day for items sent within the UK.

Contacting Royal Mail for Parcel Issues

If you encounter any issues with your parcels, Royal Mail provides a streamlined approach for support and assistance. The most direct way to address concerns, track parcels, or report problems is through their dedicated online support platform. By visiting Royal Mail's help centre, you can access a range of resources, submit inquiries, and find solutions to common shipping issues. This service ensures that help is readily available, enabling you to resolve any parcel-related queries with ease and efficiency.

Royal Mail remains committed to delivering excellence in every parcel and letter, ensuring that your items arrive safely and on time. With its robust network, diverse service offerings, and customer-focused support, Royal Mail is a trusted name in UK postal services and beyond.

Frequently Asked Questions about Royal Mail

What should I do if my tracking number isn't working?

If your tracking number isn't recognised or isn't working, first ensure you've entered it correctly without any spaces. If it still doesn't work, it might be too soon after dispatch for tracking information to be available. Wait a few hours and try again. If the problem persists, contact Royal Mail's customer service for assistance.

My parcel is showing as delivered, but I haven't received it. What steps should I take?

If your parcel's status is 'delivered' but you haven't received it, check to see if it was left in a safe place, with a neighbour, or if there's a delivery notice. If you still can't locate it, contact Royal Mail as soon as possible to report the issue.

Can I change the delivery address after my parcel has been sent?

Once a parcel is in the Royal Mail system, it's generally not possible to change the delivery address. However, if your parcel hasn't been dispatched yet, you may be able to update the address by contacting the sender directly.

How long will Royal Mail hold my parcel if I'm not there to receive it?

If you're not available to receive your parcel, Royal Mail will typically hold it at your local delivery office for 18 calendar days. You can arrange redelivery to the same address, a different address in the same postcode area, or collect it in person with suitable ID.

What do I do if my parcel is delayed?

If your parcel is delayed, check the latest tracking information for updates. Remember, international parcels might take longer due to customs processing. If there's a significant delay or if you're concerned, contact Royal Mail for more information.

How can I report a missing or damaged parcel?

To report a missing or damaged parcel, visit Royal Mail's online help centre and use the contact form to submit your query. Include your tracking number and any relevant details to help Royal Mail address your issue more efficiently.

What does "In Transit" mean on my tracking status?

"In Transit" means that your parcel is on its way to the delivery address. This status is updated when your parcel is moving through the Royal Mail network, between facilities, or out for delivery.

How can I get proof of delivery for my parcel?

Royal Mail provides electronic proof of delivery for items sent via tracked services. Once your parcel is delivered, you can view and download the signature (if applicable) from the tracking page on the Royal Mail website by entering your tracking number.

What should I do if I receive a damaged item?

If you receive an item that's been damaged in transit, retain the item and its packaging, and contact Royal Mail immediately. You may be asked to provide photos of the damage for assessment. The sender may also need to initiate a claim for compensation.

Can I redirect my parcel to a different address while it's in transit?

Royal Mail offers a redirection service, but this needs to be set up in advance and applies to all mail items for a specified period, not individual parcels already in transit. For last-minute changes, it's best to contact the sender or Royal Mail directly to explore available options.

How do I cancel a parcel I've already sent?

Once a parcel has been dispatched, it cannot be cancelled. However, if the recipient refuses the parcel or if it's undeliverable, it will be returned to the sender. For more specific concerns, contact Royal Mail directly.

What are the size and weight limits for Royal Mail parcels?

Royal Mail has specific size and weight limits for different services. Generally, parcels can weigh up to 20kg, and the combined length, width, and height should not exceed 150cm, with no single side longer than 90cm. Check the Royal Mail website for detailed restrictions based on the service you're using.

How can I send a parcel internationally with Royal Mail?

To send a parcel internationally, choose an international postage option that suits your needs in terms of delivery speed and tracking. Complete the necessary customs forms, which are required for all items sent outside the UK, and drop off your parcel at a Post Office or arrange for collection. Remember to check prohibited and restricted items for the destination country.

Examples of statuses which Royal Mail shipment tracking passes

A küldemény előkészítése nemzetközi szállításra
A küldemény feldolgozása folyamatban
A küldeményt a feladótól átvettük
A,Out for delivery
Acceptance by the Post Services
Acceptance completed
Acceptance, Composite
Acceptance, Receive item from customer (Otb)
Acceptance, Simplified prefilled
Acceptance, Simplified prepaid
Acceptance, Single
Accepted at Post Office
Accepted at USPS Destination Facility
Accepted at USPS Origin Facility
Accepted at USPS Regional Origin Facility
Accepted by carrier
Accepted by destination post for processing
Accepted in Poland
Accepted in the destination country
Adopted mailing to send
Alıcı Merkez Torbayı Açtı
Arribo a Zona Intercambio México, en espera de ingreso a la Aduana
Arrival PATRA K D
Arrival at Destination Airport
Arrival at Destination Post (Country: GB)
Arrival at Office of Exchange
Arrival at Post Office -> Your item has arrived at the delivering post office in UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND at 11:32 pm on May 2, 2023
Arrival at Processing Center (Country code: GB)
Arrival at border point in the destination country
Arrival at delivery office
Arrival at export hub
Arrival at facilities