GDEX Tracking

To track GDEX shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "GDEX". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.

GDEX tracking numbers consist of 13 characters, beginning with the letters 'MY' followed by 11 digits, for example, MY12345678911 or MY00865421873.

Delivery durations with GDEX vary based on the origin and destination of the shipment. Below are general timeframes for reference:

• Within Malaysia: 1-3 business days
• From Malaysia to international locations: 5-20 business days, depending on the destination and customs processes

These delivery windows are indicative, and actual times may vary due to factors such as customs clearance, local handling efficiency, and other operational considerations.

If you encounter issues with your tracking number, ensure that there are no typing errors and try again after a short period as the system may take time to update. If issues persist, reach out to GDEX customer support for assistance.

GDEX can be contacted through various channels listed on their official website. Having your tracking number ready will facilitate quicker assistance.

In the event of a delay, use your tracking number to check the latest status. If there’s a significant delay, contacting GDEX’s customer service is recommended for more information.

If you miss a GDEX delivery, the courier typically leaves a notice and may attempt delivery again, or you might have to pick up the package from a local office depending on their policy.

GDEX’s delivery capabilities to P.O. Boxes can be country-specific. Confirm with GDEX’s customer service regarding the possibility of such deliveries to your location.

'In Transit' status means that the package is currently en route to the destination or between GDEX facilities.

A stagnant tracking status might indicate a package is held up or in a lengthy transit phase. For clarification, contact GDEX’s customer support.

Changing the delivery address post-dispatch is generally not possible, but contact GDEX to explore any available options.

Check your surroundings or inquire with neighbors. If the package is still missing, get in touch with GDEX to report the issue.

An 'Exception' status indicates a delivery issue. Immediate contact with GDEX customer service is advisable to resolve the situation.

GDEX is capable of shipping a wide array of goods, including fragile items. Proper packaging is crucial, and for specific instructions or concerns, GDEX’s customer service can provide guidance.