AMPM, also known as Grupo ampm, is a Mexican logistics and parcel-delivery company with more than 35 years of experience. The company has developed from a local messaging operation into a nationwide logistics provider, handling packages, documents and business distribution throughout Mexico. Its infrastructure supports last-mile delivery and shipment Tracking for e-commerce companies, businesses and other organizations.
AMPM's Express division provides door-to-door parcel and messaging services with nationwide coverage in Mexico. Its official service portfolio includes same-day, next-day, two-day, standard and economy delivery options, as well as specialized e-commerce deliveries, collections, reverse logistics, distribution and cash-on-delivery services. AMPM also advertises electronic proof of delivery and real-time Tracking capabilities for supported operations.
Beyond conventional package delivery, AMPM operates several logistics divisions. Smart provides dedicated personnel and vehicles for customized business operations, while Supply covers warehousing, fulfillment, inventory handling and product reconditioning. Cargo handles freight forwarding and international logistics, including imports, exports, customs-related processes and connection to AMPM's domestic last-mile network in Mexico.
AMPM says its network includes strategic operating points and thousands of vehicles supporting deliveries across Mexico. Shipment visibility is built into its logistics infrastructure through operational checkpoints, traceability and real-time monitoring, allowing customers to follow packages as they progress through collection, transportation and final delivery.
How AMPM shipment tracking works
Each trackable AMPM shipment is associated with a guía, or shipment tracking number. As the package passes through AMPM's network, operational scans can update its status and indicate stages such as collection, transit, processing for delivery and successful delivery.
To Track an AMPM package on 4Tracking, enter the tracking number in the tracking field. Select AMPM if necessary or allow 4Tracking to automatically detect the carrier, then press the Track button. The results page will display the package tracking information available for that shipment.
AMPM also operates an official online tracker. Its current tracking page allows customers to enter multiple tracking numbers and states that as many as 25 guías can be tracked together when the numbers are separated by commas. This can be useful for businesses or recipients monitoring several AMPM deliveries at once.
Tracking events depend on where the package is in the logistics process. AMPM explains that some shipments undergoing customs registration may temporarily show no new movement because its tracking platform cannot display another update until customs releases the package and AMPM is authorized to collect it.
AMPM tracking number formats
AMPM does not currently publish a universal tracking-number specification on its official website. The company refers to the identifier simply as a número de guía, and its tracker provides a field where customers can enter the complete number assigned to their shipment.
An official AMPM tracking record available through the company's own tracking system shows the example MX22367001822565DC. This demonstrates that at least some AMPM identifiers can contain letters and numbers, but it should not be treated as a universal format for every AMPM shipment because the company does not state that all guías follow the same prefix, length or structure.
For reliable Tracking, copy the complete guía exactly as supplied by the merchant, sender or AMPM shipping document. Avoid removing letters or leading characters simply because another AMPM package used a different-looking number.
AMPM delivery times and supported examples
AMPM offers several delivery speeds rather than one delivery time for every package. Its current Express service information lists same-day, next-day, two-day, standard and economy delivery options within its national service portfolio. The appropriate timeframe therefore depends on the service purchased, origin, destination and coverage available for the route.
AMPM's official information for online shipping guides has also listed an estimated delivery period of 3 to 7 business days, depending on coverage and delivery frequency. This is a supported example for that type of shipping offer rather than a universal promise for every AMPM package.
The company currently reports that about 80% of its deliveries are completed within 48 hours. This is an overall operational statistic and should not be interpreted as a guaranteed 48-hour delivery commitment for an individual shipment. Same-day or next-day products have different service expectations from standard or economy shipments.
Delivery can also be affected by address conditions, route scheduling and, where relevant, customs processing. AMPM specifically states that it cannot provide an exact estimate for how long a shipment will remain in customs because that timing depends on the customs authority rather than AMPM itself.
How to contact AMPM about shipment issues
If an AMPM package has stopped updating, shows an unexpected delivery status or has not reached the registered address, keep the complete guía available when requesting help. AMPM provides a customer-service form where recipients can submit their name, email address, telephone number, tracking number, report type and a description of the problem.
AMPM lists the telephone numbers 55 5061 6800 and 33 3777 1111 for assistance. The official contact email is contacto@grupoampm.com. These channels can be used to request help with Tracking or delivery problems.
If a courier could not reach the delivery address, AMPM says its distribution center can review the case and coordinate another delivery attempt when necessary. For packages returned to the sender because of damage or verification problems, AMPM recommends contacting the seller or sender regarding possible reshipment or reimbursement.
Frequently asked questions about AMPM package tracking issues
Why is my AMPM tracking number not working?
Check that you entered the complete guía exactly as provided by the sender. AMPM does not publish one universal tracking-number structure, so do not change the number based on another package's format. If the number still produces no Tracking information, confirm it with the sender or contact AMPM customer service.
Why has my AMPM package stopped updating?
A package may be moving between operational checkpoints without receiving a new visible scan. AMPM also explains that shipments undergoing customs registration can remain without a Tracking update until customs releases them and AMPM is authorized to continue the shipment.
Can I Track several AMPM packages at once?
Yes. AMPM's official tracker states that up to 25 guías can be entered together when separated by commas. You can also use 4Tracking to follow AMPM packages alongside shipments handled by other carriers.
What does an AMPM tracking number look like?
AMPM does not provide a universal public format. One identifier displayed through its official tracking system is MX22367001822565DC, showing that AMPM guías can contain both letters and numbers. Other shipments may use different structures, so always use the exact number supplied for your package.
How long does AMPM take to deliver a package?
It depends on the service purchased and the route. AMPM advertises same-day, next-day, two-day, standard and economy services. Its official online-guide information has also listed 3 to 7 business days depending on coverage and delivery frequency, so the correct timeframe should be based on the specific service assigned to the shipment.
What should I do if AMPM says my package is in customs?
Continue monitoring the Tracking information. AMPM states that it cannot provide an exact customs-processing time because release depends on the customs authority. Once the shipment is released and AMPM is authorized to collect it, the company can update the status and continue transportation.
What happens after AMPM opens a report to speed up my package?
AMPM states that after an acceleration request has been processed, a package can take up to 24 hours to go back out on route. During that period, monitor the tracking platform for the next movement.
Why did AMPM not deliver my package to my address?
If the courier could not reach the registered address, AMPM says it can review the situation with its distribution center and arrange another attempt when appropriate. Additional address references may help if access to the delivery location caused the problem.
Can I collect my AMPM package from a branch instead?
AMPM states that its deliveries are generally programmed to go directly to the registered delivery address. Branch collection should therefore not be assumed to be available unless AMPM specifically confirms an alternative arrangement for the shipment.
Can 4Tracking change my AMPM delivery address or arrange another attempt?
No. 4Tracking provides package tracking information but does not transport or control AMPM shipments. Delivery changes, new attempts, investigations and address-related requests must be handled directly by AMPM or, when appropriate, by the sender.
Monthly Delivery Performance for AMPM – August 2026
Our comprehensive monthly delivery report for AMPM in August 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 UnknownUnknown |  MEXMexico |
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