广东欧亚兴国际供应链管理有限公司, commonly known as OYX Express, is a prominent player in the logistics and supply chain management industry in China. Established to cater to the burgeoning needs of cross-border trade and e-commerce, OYX Express has specialized in a variety of services including cross-border logistics and transportation, warehousing solutions, and financial services. The company primarily targets enterprises engaged in cross-border trade and e-commerce, tailoring its services to meet the unique demands of this sector.
Headquarters and Operations
OYX Express, with its headquarters in China, operates strategically to facilitate efficient and reliable logistics services. The company has carved out a niche in the logistics industry, particularly focusing on routes to Russia, Belarus, Kazakhstan, and Kyrgyzstan. These countries are served through air or land-air combined transportation modes, ensuring flexibility and efficiency in delivery.
Services and Business Operations
Core Services Include:
- Dedicated Line for Small Parcels: Focusing on small parcel deliveries with specialized dedicated lines.
- OYX Light and Small Items Service: Tailored services for lightweight and small-sized items.
- Russian Specialized Services: Including dedicated lines for self-pickup and payment collection, Russian overseas warehousing and distribution, and virtual overseas warehouse services.
OYX Express boasts several advantages, including its own land transportation company to ensure timely deliveries, a customs clearance company for smooth border processing, and comprehensive insurance services for quick claim settlements. An intelligent management system allows customers to track their shipments easily.
Shipment Tracking with OYX Express
Online Tracking System
OYX Express offers an advanced online tracking system that allows customers to monitor their shipments in real-time. This system is integral in maintaining transparency and providing customers with up-to-date information on the status and location of their parcels.
Tracking Number Format
Each shipment handled by OYX Express is assigned a unique tracking number that starts with 'OYX', followed by a series of letters and numbers. This format enables efficient and accurate tracking of shipments, allowing customers to stay informed about their package's journey.
How to Track OYX Express Shipments?
To track OYX Express shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "OYX Express". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
Shipment Delivery Times and Customer Support
Examples of Delivery Times
Delivery to Russia and Neighboring Countries: OYX Express ensures timely deliveries to Russia, Belarus, Kazakhstan, and Kyrgyzstan. The transportation modes and dedicated services ensure that shipments are delivered efficiently, typically within a timeframe that aligns with the industry standards for these regions.
Contacting OYX Express for Shipment Issues
For any issues related to shipments, customers are advised to contact the sellers or suppliers on platforms like AliExpress and OZON. These sellers have direct communication channels with OYX Express and are more likely to obtain prompt responses and resolve shipment-related issues effectively.
Frequently Asked Questions
What should I do if my OYX Express tracking number isn't working?
If your OYX Express tracking number isn’t functioning correctly, first ensure that it’s been entered accurately. If the issue persists, there might be a delay in the system updating the tracking information. Please wait for some time and try again. If the problem continues, it’s recommended to contact the seller or supplier from whom you made your purchase on platforms like AliExpress and OZON, as they can directly liaise with OYX Express for resolution.
What can I do if my OYX Express shipment is delayed?
If your OYX Express shipment is experiencing delays, first use the online tracking system to check for any updates or notifications about the delay. If additional information is needed or the delay is significant, contact the seller or supplier for further assistance. They can provide insights and communicate with OYX Express to determine the cause of the delay and the expected delivery time.
How do I report a lost or damaged package with OYX Express?
If your package is lost or arrives damaged, the first step is to contact the seller or supplier from the platform where the purchase was made. They will coordinate with OYX Express to address the issue. Be sure to provide all necessary details, including the tracking number and a description of the problem, for an efficient resolution process.
Can I change the delivery address for my OYX Express shipment?
Changing the delivery address after a shipment is in transit with OYX Express can be challenging. If such a need arises, contact the seller or supplier immediately with your request. They will communicate with OYX Express to check if an address change is possible at that stage of the shipment’s journey.
What are the typical delivery times for OYX Express shipments?
The delivery times for OYX Express shipments vary based on the destination and the type of service. Typically, international deliveries to countries like Russia, Belarus, Kazakhstan, and Kyrgyzstan can take anywhere from 5-15 business days, depending on local logistics and customs processes. These are estimates and can be influenced by external factors such as customs delays.
Who should I contact for further questions or issues with my OYX Express shipment?
For any further questions or issues regarding your OYX Express shipment, it's advisable to contact the seller or supplier from whom the purchase was made. They have direct contact with OYX Express and can effectively address any shipment-related queries or concerns.
Summary
In summary, OYX Express stands as a versatile and customer-focused logistics service provider in China. With a commitment to offering diverse shipping solutions, advanced tracking capabilities, and a focus on key markets like Russia and its neighbors, OYX Express is well-positioned to be a leader in cross-border logistics and e-commerce solutions.