NOX NachtExpress is a leading logistics provider specializing in nighttime deliveries across Germany and Europe. The company is a German-based logistics company, known for its innovative and efficient nighttime delivery services. It operates throughout Germany and many other European countries, offering a unique solution for businesses that need to deliver goods quickly and reliably overnight.
For decades, the timely delivery of crucial replacement parts has granted numerous businesses a significant competitive edge. NOX NachtExpress, established in 1964, has excelled in this domain, ensuring that their customers enjoy an extensive network of over 80 logistics centers across France, Germany, Belgium, and the Netherlands. As a result, they have built the most comprehensive night express network in Europe. Furthermore, their partner companies contribute to a robust European network. With over 20 depots in Germany alone, NOX NachtExpress provides nationwide coverage. Each day, around 1,000 dedicated employees work tirelessly to drive their clients' success.
NOX NachtExpress traces its roots back to Heinz Harry Kutzner, a forwarder based in Munich. To differentiate his business from competitors, Kutzner introduced pre-workday delivery, which laid the foundation for Nighttime Express. This innovative business model has continuously evolved and expanded since its inception in 1964. TNT Innight operated the service until 2016 when NOX NachtExpress acquired the company, followed by the acquisition of CAT Cargologistik Germany in 2017.
In 2022, Groupe Sterne became the parent company of NOX NachtExpress. Established in 1972, Groupe Sterne is a French market leader specializing in time-sensitive logistics and customized high-value services. They offer their customers regular nighttime and daytime transport, logistics services, and time-critical delivery. Together, NOX NachtExpress and Groupe Sterne provide efficient, Europe-wide transport solutions, ensuring seamless logistics for a diverse range of goods and cargo.
This international alliance boasts approximately 2,100 employees, 6,000 consignors, and 100,000 recipients across Europe, working together to optimize the logistical process and enhance overall efficiency.
NOX NachtExpress Headquarters
NOX NachtExpress is headquartered in Mannheim, Germany. The company boasts an extensive network of hubs and depots across the country, ensuring timely delivery of shipments to their destinations.
NOX NachtExpress Delivery Services
NOX NachtExpress specializes in nighttime deliveries, with shipments typically arriving between 2:00 AM and 7:00 AM. The company offers several delivery options tailored to meet the unique needs of different businesses. These include:
- Next Day Delivery: Guaranteed delivery of shipments the next business day.
- Priority Delivery: Expedited delivery for time-sensitive shipments.
- Scheduled Delivery: Deliveries made on a pre-determined schedule, ideal for businesses with recurring delivery needs.
In addition to their nighttime delivery services, NOX NachtExpress also offers daytime deliveries, international shipping, and a range of value-added services such as warehousing, order picking, and returns management.
How do I track NOX NachtExpress shipments?
To track a NOX NachtExpress shipments in Germany, enter the tracking number in the field above, click the "Carrier" button, and select "NOX NachtExpress" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.
How does NOX NachtExpress tracking number look like?
A tracking number is a unique identifier assigned to each shipment, allowing customers to track its progress. With NOX NachtExpress, tracking numbers typically consist of 24-30 characters (e.g. S00000000000123456789). These numbers can be found on the shipping label or in the shipping confirmation email.
How long does it take for NOX NachtExpress to deliver you shipments?
Delivery times for NOX NachtExpress shipments depend on the chosen service. Next Day Delivery shipments typically arrive the next business day, while Priority Delivery shipments may arrive even sooner. Scheduled Delivery shipments follow a pre-determined schedule agreed upon by the sender and NOX NachtExpress.
How to Contact NOX NachtExpress for Shipment Issues?
If customers encounter any issues with their shipments or require assistance, they can contact NOX NachtExpress through the following methods:
- Phone: Customers can reach NOX NachtExpress by phone at their customer service hotline at : +49 (0) 4224 920 000
- Email: Customers can send an email to the company's customer service email address to : [email protected]
- Contact Form: Customers can fill out the contact form on the company's website to submit their inquiries.
Frequently Asked Questions about NOX NachtExpress
Can I use NOX NachtExpress for international shipments?
Yes, NOX NachtExpress offers international shipping services in addition to their domestic nighttime delivery services. They have an extensive network of hubs and depots across Europe, ensuring timely delivery of shipments to their destinations.
How does NOX NachtExpress ensure the timely delivery of time-sensitive shipments?
NOX NachtExpress operates an extensive network of logistics centers, depots, and partner companies across Europe, enabling them to provide efficient and reliable delivery services. With their focus on nighttime deliveries, they ensure that crucial shipments arrive before the start of the workday.
How can I determine the status of my shipment if the tracking information is not updated?
If your tracking information is not updated, contact NOX NachtExpress through one of the available communication channels (phone, email, or contact form). Their customer service team can provide you with the most up-to-date information on your shipment's status and help resolve any potential issues.
Can NOX NachtExpress handle fragile or high-value items?
Yes, NOX NachtExpress is experienced in handling fragile and high-value items. They take special care during transportation and offer value-added services such as customized packaging and secure handling to ensure the safe delivery of your items.
Does NOX NachtExpress offer temperature-controlled shipping services?
While NOX NachtExpress primarily focuses on general cargo, they may offer temperature-controlled shipping services depending on your specific requirements. It is recommended to contact their customer service team to discuss your needs and explore available options.
What should I do if my shipment arrives damaged or with missing items?
In the event of damaged or missing items, contact NOX NachtExpress customer service immediately. They will guide you through the process of filing a claim and work with you to resolve the issue as quickly as possible.
Are there any size or weight restrictions for shipments with NOX NachtExpress?
There may be size and weight restrictions depending on the specific service you choose. It is advisable to check with NOX NachtExpress customer service to determine any limitations and ensure your shipment complies with their requirements.
Can I schedule a pickup for my shipments with NOX NachtExpress?
Yes, you can schedule a pickup for your shipments with NOX NachtExpress. Contact their customer service team to arrange a convenient date and time for the pickup, and they will assist you in preparing your shipment for transportation.
Can I change the delivery address or redirect my shipment after it has been shipped?
In some cases, you may be able to change the delivery address or redirect your shipment after it has been shipped. Contact NOX NachtExpress customer service as soon as possible to discuss the available options and any potential fees associated with the change.
What happens if my shipment cannot be delivered or the recipient is unavailable?
If a shipment cannot be delivered or the recipient is unavailable, NOX NachtExpress will typically attempt to redeliver the package at a later time. If redelivery is unsuccessful, the shipment may be returned to the sender or held at a local depot for the recipient to collect. Contact NOX NachtExpress customer service for further information on their specific policies and procedures.