ELTA Courier is a leading courier and logistics company based in Greece. With its extensive range of services, state-of-the-art shipment tracking system, and customer-focused approach, ELTA has become a top choice for both individuals and businesses looking for fast, reliable, and secure delivery solutions. In this guide, we will dive deep into the company's background, its services, and the key features of its shipment tracking system.
About ELTA Courier
ELTA Courier Company Background
ELTA Courier is a subsidiary of the Hellenic Post, the national postal service provider in Greece. Established in the early 2000s, ELTA has grown rapidly and expanded its reach across the country and internationally. With a strong commitment to innovation, customer satisfaction, and quality service, ELTA has earned its reputation as a premier courier service provider.
ELTA Courier Headquarters
ELTA Courier's headquarters are located in Athens, Greece. From this central hub, the company manages its vast network of branches, distribution centers, and delivery routes to ensure that shipments reach their destinations quickly and efficiently.
ELTA Courier Services
Domestic Delivery Services
ELTA Courier offers a variety of domestic delivery services, catering to the diverse needs of its customers. These services include express parcel delivery, standard parcel delivery, and specialized services such as cash-on-delivery and fragile item handling.
International Delivery Services
ELTA's international delivery services connect Greece to the rest of the world. With a strong network of partners and affiliates, the company ensures that your shipments reach their global destinations safely and on time. Services include express and standard international parcel delivery, as well as document and cargo shipping solutions.
ELTA Shipment Tracking
How Shipment Tracking Works
ELTA Courier's shipment tracking system allows customers to track their packages in real-time, providing them with peace of mind and ensuring timely delivery. When a shipment is dispatched, ELTA assigns it a unique tracking number. This number enables customers to monitor their shipment's progress as it moves through the various stages of the delivery process.
Tracking Number Format
ELTA Courier tracking numbers typically consist of 13 characters, including both letters and numbers. The tracking number format usually begins with two letters (e.g., "EL"), followed by nine digits, and ends with two more letters representing the destination country code (e.g., "GR" for Greece).
Shipment Delivery Time
The delivery time for ELTA Courier shipments depends on the service selected and the destination of the shipment. Domestic deliveries generally take between 1-3 business days, while international shipments can take anywhere from 3-15 business days, and sometimes up to 30 days depending on the destination country and the chosen delivery service.
Shipment Tracking Examples
Here are some examples of how ELTA Courier's tracking system works:
- Express Domestic Delivery: Track your package from the moment it's dispatched, with updates at every stage of the delivery process, until it reaches its destination.
- Standard International Delivery: Monitor your shipment as it moves through customs, with real-time updates on its status and estimated delivery date.
How to Track ELTA Courier Shipments?
To track a ELTA Courier shipment, enter your tracking number in the designated field and click on the "Carrier" button. Then, select "ELTA Courier" from the options. If you are unsure which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where you will find detailed information about your shipment's status and location.
Contacting ELTA Courier
If you encounter any issues with your shipments or require assistance with tracking your package, ELTA Courier offers multiple channels for support:
- Phone: Call ELTA Courier's customer support helpline for immediate assistance via +30 21 0607 3000.
- Email: Reach out to ELTA Courier's customer service team via email ([email protected]) with your inquiries or concerns.
- Online Contact Form: Fill out the contact form on ELTA Courier's website with your query, and a customer service representative will respond as soon as possible.
- Social Media: Connect with ELTA Courier through their social media channels, such as Facebook to get updates and assistance.
- Local Branches: Visit your nearest ELTA Courier branch for in-person support and guidance on any shipment-related issues.
Frequently Asked Questions about ELTA Courier
In this FAQ section, we address some common questions and concerns related to ELTA Courier, focusing on issues related to shipment tracking.
I lost my tracking number. How can I track my shipment?
If you have lost your tracking number, you should contact ELTA Courier's customer support team as soon as possible. Provide them with any relevant information, such as the recipient's name, address, and the shipment's estimated delivery date. They may be able to help you locate your tracking number or provide updates on your shipment's status.
My shipment tracking status hasn't updated for a while. What should I do?
If your shipment tracking status hasn't updated for an extended period, it's possible that the package is still in transit or that there has been a delay in the scanning process. You can contact ELTA Courier's customer support to inquire about the status of your shipment and receive updates on its progress.
My shipment is marked as delivered, but I haven't received it. What should I do?
If your ELTA Courier shipment is marked as delivered but you have not received it, you should first check with your neighbors or family members to see if they have collected the package on your behalf. If the package is still missing, contact ELTA Courier's customer support team immediately to report the issue and initiate an investigation.
How can I change the delivery address for my ELTA Courier shipment?
If you need to change the delivery address for your ELTA Courier shipment, you should contact their customer support team as soon as possible. Provide them with the updated address information and your tracking number. Please note that changing the delivery address may result in delays or additional fees.
My ELTA Courier shipment is delayed. What can I do?
If your ELTA Courier shipment is delayed, you can track the package using the provided tracking number to monitor its progress. If the delay is significant, contact ELTA Courier's customer support team for assistance and updates on your shipment's status.
How do I report an issue with my ELTA Courier shipment?
To report an issue with your ELTA Courier shipment, such as a missing or damaged package, contact their customer support team as soon as possible. Provide them with your tracking number and a detailed description of the issue. They will investigate the matter and provide assistance accordingly.
Can I track multiple ELTA Courier shipments at once?
Yes, you can track multiple ELTA Courier shipments simultaneously by entering multiple tracking numbers at once. This can be helpful for businesses or individuals who are expecting multiple shipments at once.
What do ELTA Courier tracking numbers look like?
ELTA Courier tracking numbers are 13 characters in length. They start with 2 characters, followed by 9 digits, and end with Greece's 2-letter country code "GR". (e.g. CP065505311GR, PD351669289GR, HB611839578GR).
How long does it take for ELTA Courier to deliver your shipments?
- Domestic delivery: EMS (Express Mail Service) shipments take 1-3 days.
- International delivery: EMS (Express Mail Service) shipments take 7-15 days, and standard delivery takes 15-30 days, depending on the destination country's location.
Conclusion
ELTA Courier has established itself as a leading courier service provider, offering a wide range of domestic and international delivery solutions. Their state-of-the-art shipment tracking system ensures that customers can easily track their packages and stay updated on delivery progress. With a strong focus on customer satisfaction and a commitment to innovation, ELTA Courier continues to set the benchmark for courier services in Greece and beyond. So, whether you're sending a package across town or across the globe, ELTA Courier is a reliable and efficient choice for all your delivery needs.
Examples of statuses which ELTA Courier shipment tracking passes
| Statuses |
| Άφιξη σε |
| Άφιξη σε αεροδρόμιο |
| Άφιξη σε χώρα προορισμού |
| Αναμένεται ολοκλήρωση τελωνειακής διαδικασίας |
| Αναχωρηση για εσωτερικό δίκτυο χώρας προορισμού |
| Αντικείμενο προς εκτελωνισμό |
| Απαιτείται Paypal ή Τιμολόγιο ή Απόδειξη Αγοράς |
| Απαιτείται κανονική διασάφηση λόγω υψηλής αξίας του αντικειμένου |
| Αποστολή αντικειμένου |
| Αποστολή βρίσκεται σε στάδιο μεταφοράς |
| Αποστολή παραδόθηκε |
| Απουσία παραλήπτη - Επικοινωνία με το κατάστημα |
| Δημιουργία ΣΥ.ΔΕ.ΤΑ |
| Δρομολόγηση σε PostBox |
| Εισαγωγή σε PostBox |
| Επιλογή πελάτη για παραλαβή από PostBox |
| Επιστροφή σε αποστολέα |
| Ολοκλήρωση τελωνειακών διαδικασιών |
| Παραλήπτης επιθυμεί παράδοση αργότερα - Επικοινωνήστε με το κατάστημα |
| Παραλήπτης επιθυμεί παραλαβή από κατάστημα |
| Παραλαβή αποστολής |
| Προώθηση μέσω εξωτερικού συνεργάτη |
| Σε διαδικασία φυσικού ελέγχου από το τελωνείο |
| Σε διανομέα προς παράδοση |
| Το αντικείμενο έχει πάρει διασάφηση |