AJEX, an innovative logistics company, is the creation of the renowned Chinese firm, SF Express. Established to offer reliable and efficient logistics and shipping services, AJEX has rapidly made a name for itself in the Middle East. The company is headquartered in Al Olaya, Riyadh, Saudi Arabia, and extends its wide range of services across Saudi Arabia, the United Arab Emirates, and Bahrain.
Pioneering in the field of logistics, AJEX is committed to providing exceptional quality services that meet the diverse needs of its clientele. With an intricate understanding of the regional market and a global perspective, AJEX ensures that every shipment, whether domestic or international, is handled with utmost precision and care.
Building on the legacy of SF Express, AJEX utilises cutting-edge technology and innovative practices to streamline the logistics process. It is equipped with a strong team of professionals who are dedicated to ensuring smooth and swift delivery of packages.
Whether you are a business looking for comprehensive logistics solutions, or an individual requiring reliable shipping services, AJEX stands as a trusted partner, committed to exceeding your expectations.
The Services Offered by AJEX company
AJEX provides a comprehensive suite of logistics and shipping services tailored to address the unique requirements of its diverse customer base. The following are the key services offered by AJEX:
- International Express Shipping: AJEX offers fast and reliable international express shipping services, enabling customers to send packages to various global destinations in a timely manner.
- Domestic Express Shipping: Catering to the needs of customers within Saudi Arabia, AJEX’s domestic express shipping services ensure quick and efficient delivery of packages across the country.
- Freight Forwarding: AJEX also specializes in freight forwarding, managing and coordinating the shipment of goods from one location to another using multiple carriers, such as air freight, ocean freight, and land freight.
- Supply Chain Management: AJEX provides comprehensive supply chain management solutions, helping businesses optimize their supply chain operations, enhance efficiency, and reduce costs.
- Last Mile Delivery: Recognizing the importance of the final delivery stage, AJEX offers specialized last mile delivery services, ensuring packages reach their final destination promptly and securely.
- Warehousing and Distribution Services: To complement its shipping services, AJEX provides warehousing and distribution services, offering storage solutions and managing the distribution of goods for businesses of all sizes.
How do I track AJEX shipments?
To track a AJEX shipments, enter the tracking number in the field above, click the "Carrier" button, and select "AJEX" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.
How long does it take for AJEX to deliver your shipments?
Delivery times for AJEX services can vary depending on the nature of the shipment and its destination. For domestic shipments within Saudi Arabia, packages are generally delivered within 1-3 business days. For international shipments, the delivery time may vary depending on the destination country and customs procedures, but it typically ranges from 5 to 15 business days.
To illustrate, a package shipped from Riyadh to Jeddah typically arrives within 1-2 business days. An international shipment from Riyadh to Dubai might take around 5-7 business days, while a shipment from Riyadh to Beijing could take approximately 10-25 business days.
Frequently Asked Questions about AJEX
How can I contact AJEX customer support if I have an issue with my shipment?
If you're experiencing issues with your shipment, you can reach out to AJEX customer support using the following methods, irrespective of your location in Saudi Arabia, Bahrain, or the United Arab Emirates:
- Saudi Arabia: Call 8004404000 or email [email protected]
- Bahrain: Call 8004404000 or email [email protected]
- United Arab Emirates: Call 8004404000 or email [email protected]
They will be able to assist you with any concerns or questions related to your shipment.
How long does it typically take for AJEX to deliver a shipment?
Delivery times for AJEX shipments depend on the origin and destination of the shipment. For domestic shipments within Saudi Arabia, the United Arab Emirates, and Bahrain, deliveries typically take 1-2 business days. International shipments can take between 5-14 business days, depending on the destination country.
What do I do if my AJEX tracking number is not working?
If your AJEX tracking number is not providing any information, it could be due to the shipment not yet being processed, or the tracking number may be incorrect. It's advisable to double-check the tracking number for any errors. If the problem persists, it's recommended to contact AJEX's customer service.
What services does AJEX offer?
AJEX offers a wide range of logistics services. These include international and domestic express shipping, freight forwarding, supply chain management, last mile delivery, and warehousing and distribution services.
Does AJEX deliver on weekends?
The delivery schedule of AJEX depends on the specific region and the type of shipment. It's best to contact AJEX's customer service for specific delivery schedules.
What happens if I'm not available to receive my AJEX shipment?
If you're not available to receive your shipment, AJEX will typically attempt delivery at a later time or date. Alternatively, you can contact AJEX to arrange a different delivery time or pick up your shipment from a nearby AJEX office.
What should I do if my AJEX shipment is delayed?
If your AJEX shipment is delayed, it's recommended to track your shipment using the tracking number provided. If the tracking information doesn't provide sufficient details or if the delay is significant, you should contact AJEX's customer service. They can provide more information and assist with any necessary actions.
My AJEX shipment shows as delivered, but I haven't received it. What should I do?
If your shipment is marked as delivered but you haven't received it, check around your delivery area first or with neighbors. If the shipment is still not found, contact AJEX customer service as soon as possible to report the issue.
The tracking status of my AJEX shipment hasn't updated in a few days. Is this normal?
There can be periods during transit when the tracking status doesn't update. This is usually when the shipment is in transit between different countries or locations. If the status hasn't updated for an extended period, it's best to contact AJEX customer service for further information.
My AJEX shipment was damaged upon delivery. What can I do?
If your shipment arrives damaged, contact AJEX customer service immediately. Provide them with details about the damage and, if possible, photos. They will guide you through the process of filing a claim.
I have entered the wrong delivery address for my AJEX shipment. Can I change it?
If you realize you've provided the wrong delivery address, contact AJEX customer service immediately. Depending on the stage of the delivery process, they may be able to change the address for you. However, once the shipment is out for delivery, changes might not be possible.
What should I do if my AJEX tracking number is not recognized?
First, double-check the tracking number for any errors. If the tracking number is correct and it's been a few hours since you received it, there could be a delay in the system updating the tracking information. If the tracking number is still not recognized after a day, contact AJEX customer service for assistance.