Poste Maroc, officially Barid Al-Maghrib, is Morocco's designated national postal operator and provides postal, package, logistics, and digital services across the country. Its extensive network connects major cities, smaller towns, and more remote communities, while international postal agreements connect Moroccan senders and recipients with postal networks around the world. For package delivery, many customers know Poste Maroc through Amana, the group's service dedicated to transporting and delivering packages and documents throughout Morocco.
Poste Maroc operates several activities covering traditional mail, packages, express delivery, transport, and logistics. Through Amana, customers can send packages for home delivery or collection through participating locations in the Barid Al-Maghrib network. Services are available for individuals as well as businesses, including e-commerce sellers that need nationwide delivery, package tracking, returns, cash-on-delivery options, and delivery notifications.
For international shipping, Poste Maroc connects Morocco with overseas postal and logistics networks. International options include tracked postal packages and faster services intended for customers who need shorter delivery times. Amana International is designed for international package delivery to a wide range of destinations, while the wider Poste Maroc group also includes EMS Chronopost International Maroc for express international logistics.
Poste Maroc has also expanded the digital side of package delivery. Customers can use online tracking to follow a package, while the My Amana application provides tools related to Amana services and delivery information. This is particularly useful for online shopping, where a customer may receive a tracking number from a Moroccan seller and want to check the package's progress from acceptance through final delivery.
How to track Poste Maroc packages
The easiest way to track a Poste Maroc package is through 4tracking.net. Enter your Poste Maroc or Amana tracking number in the tracking field and start the search. 4tracking is a universal package tracking service, so it is useful when you receive packages through Poste Maroc as well as packages handled by other postal and courier companies. Available tracking updates can show when the package was accepted, processed, transferred between facilities, sent toward the destination, made available for delivery, delivered, or affected by a delivery problem.
You can also track a package using Poste Maroc's official online tracking service or the My Amana application. For Amana packages, the tracking identifier is associated with the barcode recorded when the package enters the network. Enter the complete number exactly as shown on the receipt, shipping label, seller's delivery information, or notification you received.
Package tracking works by recording scans at different stages of transportation. After Poste Maroc or Amana accepts the package, it can receive new tracking events as it passes through processing and distribution facilities. The final stages may show arrival in the destination area, an attempted delivery, successful delivery, availability at a designated location, or a return when delivery cannot be completed.
For international packages, tracking can involve both Poste Maroc and the postal operator in the destination country. An international package may therefore show departure events in Morocco followed by a period with no new update while it is in transit. Tracking usually continues when the package is received and scanned by the destination postal network or processed through customs.
Poste Maroc tracking number formats
Poste Maroc and Amana use tracking numbers associated with barcodes on shipping documents and packages. Domestic Amana identifiers can vary according to the service and system used, so Poste Maroc does not rely on one easily recognizable public format for every domestic package. The safest method is to copy the complete tracking number directly from your receipt, shipping label, My Amana information, or the seller's delivery confirmation.
International tracked postal packages commonly use the standardized 13-character postal format of 2 letters + 9 digits + 2 letters. Packages whose international tracking numbers are issued in Morocco normally end with MA. Examples of the format can look like RR123456789MA, CP123456789MA, or EE123456789MA, depending on the postal service associated with the number.
The first letters help distinguish categories of international postal service, while the final MA identifies Morocco as the postal administration that issued the number. Not every reference printed on an e-commerce order is a Poste Maroc tracking number, so avoid entering the marketplace order ID, payment reference, invoice number, or another merchant-generated identifier when trying to track the package.
If your tracking number does not return a result, check for missing letters or digits and remove accidental spaces. A newly created number may also require some time before the first tracking event appears, especially if the seller has prepared the shipping information but has not yet physically handed the package to Poste Maroc or Amana.
How long does Poste Maroc delivery take?
Delivery time depends on the service, origin, destination, accessibility of the delivery area, posting time, and current operating conditions. For Amana domestic delivery, Poste Maroc's service information is built around approximately D+1 to D+2 delivery across a large part of Morocco, meaning delivery on the next day or within two days after acceptance for many eligible routes. More distant destinations can require additional time.
For example, an Amana package traveling between major cities such as Casablanca and Rabat may fit within a next-day delivery window under normal conditions. A package from Casablanca to Marrakech can typically fall within roughly one to two days, while delivery to a smaller town or a more remote area may take longer depending on the local route and delivery schedule.
For international delivery, Amana International is designed around approximately 4 to 7 business days depending on the destination. A package from Morocco to a nearby European destination such as France or Spain can therefore fall within this general service range under normal transport conditions. These times should be treated as service estimates rather than a guarantee for every individual package.
International customs processing can add extra time. A package may be delayed by an inspection, missing customs information, import taxes, weekends, public holidays, transport disruptions, severe weather, or processing by the destination country's postal operator. For this reason, the expected delivery date and the latest package tracking events are more useful than relying only on a general delivery-time estimate.
Understanding Poste Maroc tracking updates
An early Poste Maroc tracking event usually means that the package has been accepted or that information about it has entered the system. The package can then move through sorting and distribution facilities before reaching the area responsible for final delivery. Tracking may not update continuously during transportation because a new public event normally appears only when another relevant scan is recorded.
When tracking shows that a package has reached its destination area or has been assigned for delivery, it is generally approaching the final stage. If the delivery attempt is unsuccessful, the package may be held at an appropriate Poste Maroc or Amana location according to the service conditions. Some Amana services allow packages that cannot be delivered to remain available for collection for a limited holding period before they are returned.
For international packages, longer tracking gaps are possible while the package moves between Morocco and the destination country. Customs processing and information exchanges between different postal networks can also delay visible updates. A short tracking gap does not automatically mean that the package is lost.
How to contact Poste Maroc about a package
If you have a problem with a Poste Maroc or Amana package, first check the latest tracking status and confirm that the expected delivery period has passed. Barid Al-Maghrib's customer service can be reached at 080 200 60 60, and Amana lists serviceclient@poste.ma as a customer service email address. You can also visit a Poste Maroc or Amana location, particularly when you have the original mailing receipt or need assistance with a package that was sent from Morocco.
When contacting customer service, have the tracking number, sender and recipient names, telephone number, origin and destination, mailing date, and latest tracking status available. If the package is damaged, keep the external packaging, internal packaging, shipping label, photographs, and contents until the complaint has been reviewed.
If your package comes from an online store or marketplace, contact the seller or sender as well. The sender usually has the original shipping receipt and can confirm when the package was handed to Poste Maroc, which service was selected, and whether a formal investigation or compensation request needs to be opened. Contacting the seller is especially important when the purchase itself involves a refund, replacement, missing item, or marketplace buyer-protection claim.
Frequently asked questions about Poste Maroc package tracking issues
Why is my Poste Maroc tracking number not working?
The package may have been prepared recently and may not yet have received its first physical scan. Make sure you are entering the actual Poste Maroc or Amana tracking number rather than the online store's order number. Copy the number again from the receipt or shipping information and check for missing characters or spaces.
Why has my Poste Maroc package tracking stopped updating?
A package can continue moving between Poste Maroc facilities without a new public tracking event appearing immediately. International packages can have even longer gaps while traveling between countries or passing through customs. If the normal delivery period has been exceeded significantly, contact the sender and Poste Maroc customer service with the tracking number.
Why does my international Poste Maroc tracking number end in MA?
International postal tracking numbers use a standardized format in which the final two letters identify the postal administration that issued the number. A tracked international number issued in Morocco therefore commonly ends with MA, such as CP123456789MA.
My Poste Maroc package says delivered, but I did not receive it. What should I do?
Check with family members, reception staff, security personnel, or anyone else at the delivery address who may have accepted the package. Confirm that the address and telephone details provided by the sender are correct. If the package still cannot be found, contact Poste Maroc or Amana customer service with the tracking number and notify the sender.
How long does an Amana package take to arrive in Morocco?
Many domestic Amana routes are designed around approximately D+1 to D+2 delivery, meaning the next day or within two days after acceptance. Major-city routes can often fit within this range, while smaller towns, remote areas, weekends, public holidays, or operational disruptions can require additional time.
How long does Poste Maroc international delivery take?
Amana International is designed for delivery in approximately 4 to 7 business days depending on the destination. Customs clearance, international transportation, local postal processing, and destination-country conditions can make the actual delivery longer.
Can I track Poste Maroc packages on 4tracking?
Yes. Enter your Poste Maroc or Amana tracking number on 4tracking.net to track the package and view available delivery updates. Because 4tracking supports many postal and courier companies, it is convenient for following packages handled by Poste Maroc as well as packages from other carriers in one package tracking service.
What should I do if my Poste Maroc package is delayed?
Check the latest tracking status and compare the elapsed time with the expected service period. If the package came from a retailer, contact the seller first to confirm when it was handed to Poste Maroc. If the delay continues, contact Poste Maroc customer service at 080 200 60 60 and provide the tracking number and delivery information.
Who should I contact if my Poste Maroc package appears lost or damaged?
Contact the sender and Poste Maroc or Amana customer service as soon as the problem becomes clear. You can use 080 200 60 60 or serviceclient@poste.ma. Keep the shipping receipt, tracking number, photographs, packaging, proof of value, and other supporting information because these may be required if a formal complaint or investigation is opened.
Monthly Delivery Performance for Morocco Post – August 2026
Our comprehensive monthly delivery report for Morocco Post in August 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 MARMorocco | MAR Morocco |
|
| MAR Morocco |  UnknownUnknown |
|
| MAR Morocco |  FRAFrance |
|
| MAR Morocco |  ESPSpain |
|
 AREUnited Arab Emirates | MAR Morocco |
|
| MAR Morocco |  DEUGermany |
|
| MAR Morocco |  GBRUnited Kingdom |
|
| MAR Morocco |  CANCanada |
|
 SAUSaudi Arabia | MAR Morocco |
|
| FRA France | MAR Morocco |
|
| MAR Morocco |  NLDNetherlands |
|
| MAR Morocco | SAU Saudi Arabia |
|
 MYSMalaysia | MAR Morocco |
|
| MAR Morocco |  ITAItaly |
|
| MAR Morocco |  CHESwitzerland |
|