PostNord International — often recognized through the Direct Link brand — is PostNord’s cross-border e-commerce logistics unit focused on moving online orders into (and around) the Nordic region. In simple terms, it helps merchants ship internationally while keeping recipients informed with clear Tracking updates and reliable package tracking milestones from dispatch to delivery.
What makes PostNord International different from a “regular courier” is the way it blends cross-border transport with strong local delivery coverage in Sweden, Norway, Denmark, and Finland. For e-commerce, that matters: when a parcel enters the Nordics, the final-mile network can take over quickly, and customers can Track progress without guessing who will deliver the last leg.
On the operational side, PostNord International is built to support business shipments at scale: shipping solutions, Nordic deliveries, and supply-chain add-ons like warehousing/fulfillment and return flows. The aim is to remove friction for stores that sell internationally while keeping the end customer experience smooth and transparent through consistent package tracking.
If you’re a buyer, you’ll usually see PostNord International/Direct Link as the cross-border “engine” behind your order, while the store (or marketplace) remains your best point of contact for issues like refunds, missing items, or claims. Your job is straightforward: get the tracking ID from the seller, then use it to Track the shipment status as it moves through hubs, customs, and final delivery.
PostNord International services (Direct Link) you’ll commonly see
PostNord International describes a set of cross-border and Nordic-focused services designed for online sellers and logistics partners:
- Nordic deliveries with broad coverage across Sweden, Norway, Denmark, and Finland
- International shipping options for distributing e-commerce goods globally
- Warehouse & fulfillment support (storage, processing, and outbound handling for e-commerce flows)
- Returns support (helping merchants manage cross-border return journeys)
- Tracking visibility tools and integrations so shipment events can be shared with customers and systems
How PostNord International Tracking and package tracking works
1) Get the tracking number from the sender or store
For most buyers, the tracking number is provided by the merchant (shipping email, order page, or marketplace message). If you only have an order ID, ask the seller for the real carrier tracking ID used for package tracking.
2) Track using our website (4tracking)
You can Track your PostNord International (Direct Link) shipment directly on our website. Just paste your tracking number into the tracking field, choose the carrier (or use auto-detect), then click Track. You’ll see the same core Tracking events and package tracking timeline you would get from the official tracking page, but in one clean view.
3) Or Track on the official website
If you prefer, you can also Track your parcel on the official PostNord/Direct Link tracking page using the same tracking number. The results should match, since we are showing the same shipment tracking updates—our site simply helps you check them faster and more conveniently.
3) Understand “quiet periods” during handoffs and customs
International parcels can appear to “pause” while they’re moving between export handling, airline/linehaul steps, or customs processing. This doesn’t automatically mean the parcel is lost — it often means the shipment is between scan points. Keep checking the timeline and look for the next hub entry event.
4) Follow the last-mile events once it reaches the Nordics
After arrival in the Nordic region, Tracking updates usually become more frequent. You’ll typically see events that indicate sorting, transfer to the local delivery network, and finally “out for delivery,” “delivered,” or “ready for pickup” (depending on the delivery method).
PostNord International tracking number format (what it usually looks like)
Tracking numbers can vary by service, origin, and shipping label system, but PostNord International shipments commonly use IDs that look like letters followed by digits (and sometimes end with a country code). If your number doesn’t match what you expect, don’t panic — ask the seller to confirm you received a real tracking ID (not an internal reference).
Common shapes you may see (examples for format only):
- Letter prefix + digits (+ country code): e.g., AB123456789SE
- Business reference-based tracking: some accounts can track by customer/reference in business tools
If the tracking tool shows “not found,” double-check spacing/typos, then wait a short time (the first scan can take hours to appear). If it still doesn’t show, contact the sender/store for the correct ID.
PostNord International delivery time and realistic examples
Delivery time depends heavily on the origin country, the selected service level, customs processing, and local capacity. The safest way to estimate arrival is to follow the latest Tracking scan events — especially once the parcel enters the Nordic last-mile network.
Typical last-mile expectations inside the Nordics
- Major cities: next-day delivery is often the target once the parcel is inside the Nordic network
- Other locations: two-day delivery is a common expectation for areas outside the major cities
Simple delivery time examples (human, helpful, not overpromising)
- Example A (fast last-mile): Parcel is scanned as arrived/sorted in a Nordic hub on Monday evening → delivery commonly lands Tuesday in major-city areas (watch Tracking for “out for delivery”).
- Example B (non-metro area): Parcel enters the Nordic network on Wednesday → delivery often lands Friday in smaller towns or remote regions (2-day expectation after hub entry).
- Example C (customs delay): Parcel reaches the destination country but shows limited updates for a few days → once customs clears and it hits the local hub, Tracking usually becomes more active again.
How to contact PostNord International if there’s an issue with your shipment
Best support route for most buyers: contact the store/sender first
For international e-commerce orders, the seller (AliExpress, Alibaba, eBay, independent store, etc.) is usually the fastest and most effective support path. The shipper has the contract, can escalate through business channels, and can also handle refunds or replacements if the parcel is lost or arrives damaged.
If you need Tracking help directly
For Tracking-related inquiries, PostNord provides an official support route intended for tracking questions. For non-tracking customer service matters, they typically redirect you to your local PostNord country website.
Business and operational contacts (Direct Link)
If you’re a merchant or logistics partner needing PostNord International/Direct Link operational contact points, PostNord Group publishes Direct Link office contact details by region (useful for contracted shippers rather than end customers).
Frequently asked questions about PostNord International shipment tracking issues
How to track PostNord International shipments?
To track PostNord International shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "PostNord International" from the list of options. If you're unsure which carrier is handling your shipment, the system can automatically identify it for you. Afterward, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location will be displayed.
Why doesn’t my Tracking number show any results yet?
The first scan may take time to appear, especially right after label creation. Recheck for typos, then try again later. If it still shows nothing, ask the sender for the correct tracking ID (sometimes buyers receive an internal order reference by mistake).
My package tracking hasn’t updated for several days — is it stuck?
Not always. Cross-border shipments can have scan gaps during airline/linehaul transfers or customs processing. If there are no updates for an extended period after the parcel reaches the destination region, contact the seller to escalate.
Tracking says “Delivered,” but I didn’t receive anything. What should I do?
Check mailbox/parcel locker area, neighbors, reception/front desk, and any safe-place delivery spots. If it still can’t be located, contact the seller first (for claims/refunds) and provide the Tracking status and timestamp.
What does a PostNord International tracking number look like?
It commonly appears as letters followed by digits (sometimes ending with a country code), but formats can vary by service and origin. If your number looks unusual, confirm it with the store/sender.
Can I change the delivery address after shipping?
Address-change options depend on the last-mile setup and how far the parcel has progressed. If you need a correction, contact the seller quickly; they can request changes through the contracted channel when possible.
My parcel is held in customs. Can PostNord speed it up?
Customs timing depends on authorities and paperwork. Watch Tracking for customs-related events, and if documentation or fees are required, follow the instructions from the seller or the local delivery step.
The outer package looks fine, but items are missing — who handles this?
Contact the store/seller. Missing-item cases are usually resolved through the merchant’s claims/refund process rather than the carrier.
I think my shipment is lost. Should I contact PostNord International or the store?
Start with the store/sender. They can open an investigation using the full shipment details and can offer a refund or reshipment if the parcel is confirmed lost.
When will my package arrive?
Use the latest Tracking timeline to estimate arrival. As a practical guide, once the parcel is inside the Nordic network, major-city delivery is often next-day and other areas are commonly two-day — but cross-border steps before that can add time.
What’s the quickest way to get help for Tracking problems?
For order-level problems (refunds, missing items, lost package claims), contact the seller first. For Tracking-only questions, use PostNord’s official tracking support route and include your tracking number and last known event.