Kerry Express stands as a testament to the rapid evolution of the Thai logistics and delivery landscape. Founded in 2006, this company quickly rose to prominence, becoming the leading private express delivery company in Thailand. In its early years, Kerry Express prioritized innovation and commitment to quality, aiming to reinvent the wheel in the private express delivery domain.
The company distinguished itself by pioneering a suite of convenient and private express delivery solutions tailored for different market segments. From consumer-to-consumer (C2C) and business-to-consumer (B2C) to business-to-business (B2B) deliveries, Kerry Express has broadened its offerings to cater to a diverse clientele. This expansive range of integrated parcel delivery services ensures that customers, whether individuals or businesses, can find a solution tailored to their unique needs.
Over the years, Kerry Express has embedded itself deeply in the Thai market, making significant strides in both workforce development and technological innovation. Their dedication ensures that customers always experience top-tier parcel delivery services. With a vast network that includes over 15,000 service points across the country and more than 1,000 parcel distribution centers, Kerry Express has positioned itself at the forefront, ready to cater to the burgeoning e-commerce and various other businesses that fuel the Thai economy's growth.
Understanding Shipment Tracking with Kerry Express
Shipment tracking is an essential feature that lets customers monitor their parcel's journey from the origin to the destination. When a customer ships an item through Kerry Express, they receive a unique tracking number. This alphanumeric code allows customers to track the status, location, and estimated delivery time of their package.
How to Track Kerry Express shipments in Thailand?
To track Kerry Express shipments in Thailand, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "Kerry Express (Thailand)". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
Tracking Number Forms and Delivery Time
The specific format of the tracking number can vary, but it's typically a combination of letters and numbers that represent the specific details and journey of the parcel. Once a package is in the Kerry Express system, it can be tracked in real-time.
For Kerry Express, delivery times are swift:
- Standard Delivery: Parcels are typically delivered in 1-2 days.
- AM Express Delivery: Ensures the package reaches its destination before noon on the delivery due date.
Resolving Issues with Kerry Express Shipments
Should there be any concerns or issues with a shipment, Kerry Express has set protocols in place:
- Incorrect Delivery Address: If the shipment tracking status displays "incorrect delivery address," the company staff usually contacts the sender to verify the destination details. Following verification, the delivery officer might return the parcel to its origin for re-delivery. Address changes come at an additional cost, equivalent to the original shipping fee. Post address alteration payment, customers can get in touch either through the original parcel shop or contact their Call Center at 1217.
- Late Shipments: If a parcel hasn't arrived within its expected timeframe, customers can get updates or report concerns by reaching out to the Call Center at 1217 or engaging with their Live Chat service.
- Undelivered or Returned Packages: For shipments that get canceled or labeled for return, clients can pick up their parcel from the original parcel shop or contact the aforementioned Call Center.
Delivery Schedule and Policies
Kerry Express is committed to consistent service delivery. They offer parcel delivery services every single day, ensuring that packages reach recipients even on weekends, holidays, and public holidays. If there are any challenges reaching the recipient, such as unavailability, Kerry Express aims to redeliver the package to its destination the following day.
Contacting Kerry Express
For direct communication regarding any shipment concerns, customers can reach out to:
- Kerry Express Call Centre: Operational from Monday to Sunday, between 08:30 to 20:30. Email communication is also available at [email protected].
- Kerry Express Claim Centre: Open from Monday to Saturday, 08:30 to 17:30. For claims or related issues, customers can email [email protected].
Kerry Express also offers a unique Cash on Delivery (COD) Service. This service allows for the delivery of parcels with payment collection upon delivery, offering flexibility for e-commerce businesses and their customers. Their Drop Off service offers an added layer of convenience, granting e-commerce sellers and buyers the autonomy to decide when and where to send out parcels.
Frequently asked questions about Kerry Express Shipments in Thailand
What do I do if my shipment tracking status says “incorrect delivery address”?
Usually, Kerry Express staff will contact the sender to verify the destination information. The delivery officer may return the parcel to its origin for re-delivery, or change the address of the parcel which incurs a cost equal to the original shipping fee. After paying for the address change, you can certify or correct the address information through the parcel shop where you dispatched the parcel, or you can contact their Call Center at 1217.
What do I do if my shipment is late?
If your shipment is delayed beyond the expected delivery time, you can reach out to Kerry Express through their Call Center at 1217 or via their Live Chat service.
If my shipment is cancelled or labelled as a return package, where do I pick up my shipment?
For parcels that have been cancelled or labelled for return, you can collect them from the parcel shop where you originally sent the package or get in touch with the Call Center at 1217.
Do Kerry Express make deliveries on Sundays or public holidays?
Yes, Kerry Express provides parcel delivery services every day, including weekends, holidays, and public holidays.
If Kerry Express can’t contact the recipient, will they still make the delivery?
If the courier cannot reach the intended recipient, the package will be delivered again to its destination the following day.
How long does Kerry Express take to deliver my parcel?
There are two primary delivery options:
- Standard Delivery: 1-2 days
- AM Express Delivery: Delivered before noon on the scheduled delivery date.
For more specific delivery queries, you can contact the Kerry Express Call Centre at 1217.
How can I utilize the Cash on Delivery (COD) Service?
COD stands for Cash on Delivery. It involves the process of delivering parcels and collecting payment upon delivery. This service offers flexibility especially for e-commerce transactions where payment is made upon receiving the item.
What is the Drop Off service provided by Kerry Express?
The Drop Off service allows both e-commerce sellers and buyers flexibility in deciding when and where to send out parcels, based on their convenience.
How can I contact Kerry Express for general inquiries or claims?
For general inquiries, you can contact the Kerry Express Call Centre, operational from Monday to Sunday, 08.30 – 20.30 at the email: [email protected]. For claims, reach out to the Kerry Express Claim Centre, operational from Monday to Saturday, 08.30 – 17.30 at the email: [email protected].