DTDC, one of India’s leading integrated express logistics providers, has established itself as a cornerstone in the country's logistics and delivery sector. Since commencing operations in 1990, DTDC has been the first in India to implement a network of entrepreneurs (Channel Partners) to operate branded customer access points. This innovative approach has helped DTDC evolve from a home-grown courier company to an express logistics player recognized for offering a wide range of integrated delivery solutions. Their services cater to a broad spectrum of customers across various industry verticals, ranging from traditional pick-up and delivery to integrated warehousing and order fulfillment.
DTDC operates over 14,000 physical customer access points, servicing more than 14,000 pin codes and reaching approximately 96% of India's population. The company's international reach extends to over 220 destinations worldwide through strategic partnerships, notably with GeoPost, part of the French La Poste group. This collaboration signifies DTDC's commitment to providing global express logistics services.
Headquarters and Global Reach
DTDC’s strategic partnership with GeoPost has significantly bolstered its international shipping capabilities. By aligning with a global player with a legacy of over 600 years, DTDC ensures its customers have access to reliable and efficient logistics solutions, whether for domestic or international needs.
DTDC delivery services
DTDC offers various delivery services tailored to different needs:
- Premium Express: For time-sensitive documents and parcels, this service promises speedy deliveries within a defined time frame, supported by end-to-end tracking.
- Priority Express: A cost-effective option for international shipping, balancing speed with affordability. While not time-definite like Premium Express, it offers an optimal mix of efficiency and cost-effectiveness.
- Customized Import Services: DTDC simplifies the import process into India for international customers with tailored services.
- E-commerce International Shipping: Catering to e-commerce companies, DTDC uses both private and postal delivery networks for international deliveries.
- Air and Sea Freight Solutions: In collaboration with global transport and logistics industry leaders, DTDC offers customized air and sea freight solutions at competitive prices for international commercial shipments.
Shipment Tracking with DTDC
How Shipment Tracking Works
DTDC provides a user-friendly tracking system where customers can enter up to 25 tracking numbers simultaneously. This feature ensures that tracking multiple shipments is convenient and efficient. Each shipment is assigned a unique DTDC AWB No., which allows customers to track their package's progress easily. The tracking system offers transparency and up-to-date information on the package's location and status, ensuring customers are never in the dark about their parcels.
How to track DTDC shipments?
To track a DTDC shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "DTDC India" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Contacting DTDC for Shipment Issues
DTDC offers multiple channels for addressing shipment-related queries or concerns:
- Email Support: Customers seeking assistance with tracking, delivery concerns, or any other queries can reach out to DTDC at [email protected]. This service provides support for a range of customer needs.
- Phone Support: For immediate assistance, customers can contact DTDC at +91-9606911811. This direct line is especially valuable for addressing urgent concerns or seeking real-time guidance.
DTDC's customer service is accessible in English, Hindi, and several regional languages of India, accommodating a wide range of linguistic preferences. Service hours are from 09:30 AM to 06:00 PM IST, Monday to Saturday. Note that standard call charges will apply when using the phone support option.
Frequently asked questions About DTDC in India
What should I do if my DTDC tracking number isn't working?
If your DTDC tracking number isn’t working, first ensure that you've entered the number correctly without any spaces or errors. If the issue persists, it might be due to a delay in the system updating. Give it some time and try again. If the problem continues, contact DTDC customer support for assistance.
Can I change the delivery address for my DTDC shipment?
Changing the delivery address for a DTDC shipment after it has been dispatched is generally not possible. However, in some cases, DTDC might be able to reroute the package. Contact their customer service as soon as possible to check if this option is available for your shipment.
What are the typical delivery times for DTDC shipments within India?
The delivery times for DTDC shipments within India vary depending on the service chosen. Premium Express service offers rapid deliveries within specific time frames, while Priority Express is a faster option for less urgent deliveries. For accurate delivery times based on your specific shipment and service type, refer to the DTDC website or contact customer support.
What should I do if my DTDC shipment is delayed?
If your DTDC shipment is delayed, check the latest status using the tracking number. Delays can occur due to various reasons, including logistical challenges or unforeseen circumstances. If there’s no update or the delay is prolonged, contact DTDC customer support for more information.
How can I contact DTDC for shipment or tracking issues?
For any shipment or tracking issues with DTDC, you can contact their customer support via email at [email protected] or by phone at +91-9606911811. They can assist with inquiries regarding tracking, delayed shipments, and other related concerns.
What happens if I miss the delivery of my DTDC package?
If you miss a DTDC delivery, the courier will typically leave a notice with details on how to collect your package or arrange for a redelivery. You may also contact DTDC customer support to find out the best way to retrieve your missed shipment.
Is there a way to expedite a DTDC shipment?
To expedite a DTDC shipment, you can opt for their Premium Express service, which is designed for time-sensitive deliveries. Contact DTDC customer support to understand the feasibility and additional costs associated with expedited shipping for your particular package.
Can I get a refund if my DTDC shipment is lost or damaged?
If your DTDC shipment is lost or damaged, you may be eligible for compensation. Contact DTDC customer support and provide them with the details of your shipment. They will guide you through the process of filing a claim and inform you about the compensation policies.
How long does DTDC take to deliver shipments within India?
According to our statistics, DTDC typically delivers shipments within India in 1 to 7 days on average.
Where can DTDC deliver shipments?
DTDC can deliver domestic shipments to any city in India. For international courier deliveries, they serve 21 countries including Singapore, the United States, the United Kingdom, Canada, the United Arab Emirates, China, Australia, Saudi Arabia, Kuwait, Nepal, Bangladesh, Sri Lanka, Malaysia, Myanmar, Thailand, Hong Kong, and Kenya.
When does DTDC deliver packages?
DTDC delivers packages from Monday through Saturday between 9:30 AM and 6:00 PM.
Does DTDC deliver Amazon packages within India?
Yes, DTDC delivers Amazon packages, You can track your Amazon orders through our platform.