Shenzhen Lianhang Supply Chain, commonly referred to as LXGYL, stands as a prominent figure in the realm of cross-border e-commerce logistics within China. Established in 2018, this company has rapidly expanded its reach, now offering services to over 200 countries and regions globally. This expansion is a testament to its role as a key logistics provider for major e-commerce platforms such as Amazon, Wish, Tophatter, VOVA, and Shopify.
Services and Global Presence
LXGYL's repertoire of services is diverse, encompassing Domestic Warehousing, International Chamber of Shipping, and International Air Transport. This variety ensures that they can cater to a wide range of logistics needs. Their team comprises over 160 logistics professionals and maintains a strong presence with more than six branches across mainland China. In a strategic move in 2023, LXGYL launched charter services in major markets including the United States, the United Kingdom, Canada, Germany, and Australia.
Philosophy and Future Plans
Operating under the guiding principles of "integrity, unity, and innovation," LXGYL strives to deliver logistics solutions that are "fast, accurate, and convenient." Their commitment to providing exemplary global parcel direct delivery services is evident in their efforts to establish a Chinese cross-border e-commerce enterprise of repute. Looking ahead, LXGYL plans to expand its global network layout over the next five years, adhering to its strategic development plan aimed at enhancing customer service experience.
LXGYL's Shipment Tracking System
Tracking Number Format
LXGYL's shipment tracking numbers are uniquely structured, consisting of 15 characters followed by 'CN', ensuring easy identification and tracking.
LXGYL Tracking System
Customers can conveniently track their shipments using LXGYL's online tracking system, accessible through their main website or via our shipment tracking platform. This system offers real-time updates on the parcel's location and status, providing transparency and peace of mind.
How to track LXGYL shipments?
To track LXGYL shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "LXGYL". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
Delivery Timeframes from China to Europe and America
Delivery to Europe
When it comes to delivery timeframes from China to various European countries, the efficiency and reach of LXGYL play a crucial role. For destinations such as France, Germany, Italy, Greece, Hungary, Bulgaria, and Russia, one can generally expect a delivery timeframe ranging from 7 to 15 days. This estimate can vary based on the specific service chosen and external factors such as customs clearance and local delivery protocols in each country.
Delivery to North America
For shipments from China to North American countries like Canada and the USA, LXGYL's proficient logistics network ensures a timely delivery. Typically, these deliveries can be expected to take approximately 10 to 18 days. Again, this timeframe can fluctuate depending on the chosen service level, customs processes, and the specific logistics involved in each region.
Frequently asked questions about LXGYL
What Should I Do If My Shipment Is Delayed?
If your shipment is delayed beyond the estimated delivery timeframe, we recommend checking the latest status using LXGYL's online tracking system. Delays can be due to reasons like customs clearance, weather conditions, or logistical challenges. If the tracking information has not been updated for an extended period, please contact LXGYL's customer support for further assistance.
What Should I Do If My Tracking Number Is Not Working?
If your tracking number is not working, first ensure that you have entered the correct number. If the number is correct and still not working, it might take some time for the tracking information to appear in the system. If the issue persists, contact LXGYL's customer support for clarification.
Can I Change My Delivery Address After the Shipment Has Been Sent?
Once a shipment is in transit, changing the delivery address can be challenging. However, LXGYL may be able to assist depending on the current status of the shipment. Contact their customer support as soon as possible to inquire about the possibility of address modification.
What Happens If My Shipment Is Lost?
In the rare event that a shipment is lost, LXGYL will conduct an investigation to locate the package. If it cannot be found, they will provide information on how to file a claim for the lost shipment. Contact their customer support for assistance in this process.
What Should I Do If I Receive a Damaged Parcel?
If you receive a damaged parcel, immediately report the issue to LXGYL's customer support or the store from which you purchased the items. Provide them with details and, if possible, photographic evidence of the damage. They will assist you with the process of filing a claim for the damaged goods