CEL Company, officially known as 珲春畅达电子商务有限公司, was founded in 2017 and is based in Shenzhen City, China. The company boasts a registered capital of 30 million yuan and operates as a cross-border e-commerce enterprise providing a "one-stop" comprehensive service. This includes customs declaration, warehousing management, logistics, transportation, and last-mile express delivery, covering a global service scope. With a professional team of 55 members specializing in various sectors such as technology, business, logistics, and warehousing, CEL is equipped to handle the complexities of international commerce efficiently.
Global Presence and Infrastructure
CEL's infrastructure is expansive, featuring a total area of 30,000 square meters dedicated to logistics, warehousing, and office space within China. The company has additional branches in major international hubs across Asia, Europe, Africa, America, and Oceania, including cities like Seoul, Tokyo, London, New York, and Canberra. These facilities aim to streamline the customs declaration process for cross-border e-commerce parcels, thereby enhancing the efficiency of global trade operations.
Service Scope and Technological Integration
CEL excels in managing export declaration information for cross-border e-commerce parcels through both domestic and international customs declaration systems, which are developed independently by the company. Its services are further enhanced by an integrated WMS system for warehousing logistics and an ERP system for comprehensive trade management, which include functions like international express delivery. The company also addresses the diverse needs of cross-border e-commerce by establishing an overseas information processing center and providing multi-language customer service, thereby fostering a seamless customer experience in e-commerce platform logistics.
Understanding Shipment Tracking with CEL
How Shipment Tracking Works
Shipment tracking is a critical service that allows customers and businesses to monitor the status of their shipments in real-time from the moment of dispatch to delivery. CEL uses advanced tracking systems integrated with its logistics and ERP software to provide updates at various stages of the shipment process. This enables customers to stay informed about the location and estimated delivery time of their parcels.
Tracking Number Format
CEL's tracking numbers are uniquely formatted to ensure easy identification and tracking. Each tracking number consists of 15 characters starting with the prefix 'CEL', followed by a series of letters and numbers. This format helps in distinguishing CEL shipments and facilitates efficient tracking through their system.
How to track CEL shipments?
To track a CEL shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "CEL" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Shipment Delivery Time and Examples
The delivery time for CEL shipments can vary based on the destination, type of goods, and selected service. For instance, standard shipments within Asia might take between 3-5 business days, while deliveries to Europe or America could range from 5-10 business days, depending on the exact location and customs processing times.
Customer Support and Issue Resolution
Recommended Approach for Contacting CEL
For any issues related to shipment delivery or tracking, it is highly recommended that customers first contact the seller, sender, or the store from which the goods were purchased. This approach is advised because these parties typically have direct and established communication channels with CEL and can often facilitate quicker resolutions to any problems. They are more familiar with the specifics of the transaction and can provide detailed context to CEL, which is crucial for addressing the issue efficiently.
Direct Contact with CEL
If direct intervention is necessary or if the initial contact does not resolve the issue, customers can then reach out to CEL directly. The company offers support through its multi-language customer service team, which is accessible via phone, email, or through their official website. This team is well-equipped to handle a wide range of inquiries, ensuring that all concerns are addressed promptly and effectively.
By following this two-step approach, customers can ensure a smoother resolution process, benefiting from the assistance of both the seller and CEL's dedicated support team to manage and resolve any shipment-related concerns effectively.
Frequently Asked Questions About Shipment and Tracking Issues for CEL
Why is my CEL tracking number not working?
If you find that your CEL tracking number isn't working, please ensure you've waited at least 24 hours after receiving it, as there can sometimes be a delay in the system updates. If the problem persists, it's best to contact the seller or store where you made your purchase as they can provide faster assistance and clarification directly from CEL.
How can I find my CEL tracking number?
Your CEL tracking number should be provided by the seller or store immediately after your parcel has been shipped. If you have not received your tracking number or are unable to find it, please contact the seller or the store for further assistance.
What should I do if my shipment is delayed?
If your shipment is delayed, check the latest updates via your tracking number to see if there are any notifications or changes in the delivery schedule. In case there are no updates or if the delay exceeds the expected delivery time, reach out to the seller or store first. They can provide detailed information and, if necessary, liaise with CEL to expedite the resolution process.
My parcel is marked as delivered, but I haven't received it. What should I do?
First, check safe places around your delivery location or with neighbors to see if the parcel was placed elsewhere. If you still cannot locate it, the seller or store can initiate a direct inquiry with CEL to trace the parcel. This step is essential as it involves detailed tracking and possibly an investigation into the delivery.
Can I change the delivery address after my parcel has been shipped?
Once a parcel is shipped, changing the delivery address might not always be possible. However, contacting the seller or store is crucial as they might be able to communicate your request to CEL. Depending on the current status of your shipment, adjustments may or may not be feasible.
How do I report a damaged parcel or incorrect item received?
In the event of receiving a damaged parcel or incorrect item, immediately inform the seller or store. Provide them with photos and a detailed description of the issue. They will typically handle the claims process with CEL on your behalf and guide you through the steps for returning the item or receiving a replacement.