ANSERX Tracking

ANSERX is a Chinese cross-border logistics company headquartered in Shenzhen, China.


Track ANSERX shipments


AnserX is a reputed international logistics solution provider with a primary focus on cross-border E-commerce. With a keen emphasis on bulk cargo and overseas warehousing services, AnserX has forged strong partnerships with notable entities such as the National Post Office and four leading fast delivery companies. By emphasizing “brand culture”, standardization, technological advancement, and robust logistic management, AnserX promises convenience, affordability, and top-notch quality, positioning itself as the go-to integrated logistic solution for cross-border E-commerce.

With an unwavering commitment to enhancing efficiency and customer experience, AnserX is on the forefront of harnessing software and technological advancements pertinent to cross-border E-commerce. This dedication to innovative product and service offerings, paired with an optimized operational process, has enabled AnserX to not only reduce logistic costs but also garner the trust and acclaim of its customer base. By consistently delivering professional logistic solutions and maintaining high-quality service standards, AnserX plays a pivotal role in bolstering the rapid progression of China’s cross-border E-commerce domain.

The company's headquarters is situated at Building 3, Block C, Unit 804, Xuegang North Road, Bantian Sub-district, Longgang District, Shenzhen City. For immediate assistance, they offer a 24 Hour National Service Hotline, which can be reached at 0755-2868-5256.

AnserX Services Overview

An-Packet Service

The An-Packet service stands out as a superior package service tailored for cross-border B2C E-commerce. Predominantly servicing shipments originating from China, this service caters to several global destinations such as Japan, India, Turkey, Britain, Germany, and France. Choosing An-Packet is a strategic move for businesses seeking a cost-effective, secure, and hassle-free shipping solution that also guarantees comprehensive tracking information throughout the package's journey. Coverage for this service extends to countries such as United States, Japan, United Kingdom, France, Germany, Italy, Spain, Australia, Russia, Mexico, Brazil, and Chile.

FBA Transport

FBA transport is AnserX's specialized solution for transporting bulkier goods directly to Amazon warehouses or other designated storage facilities across the US, JA, GB, CA, and Europe. This service accommodates packages weighing between 0-30kg with a size restriction of 1.2m for the longest edge. The reference numbers provided highlight the estimated delivery times to various destinations, such as 5-8 days for the USA or 7-9 days for countries like Britain, France, and Germany. This offering stands as a testament to AnserX’s capability to manage varied consignments, be it general merchandise, electronic items, or distribution goods.


An-House Service, exclusively crafted for Nigeria, offers sellers a comprehensive fulfillment solution. The package comprises a plethora of integrated services, from procurement and warehousing to order management, inventory control, logistics, and distribution. This 24-hour expedited shipping solution is ideally suited for businesses in search of an all-encompassing overseas warehousing solution. The standard service time for this offering is approximately 30 days.

International Express Service

AnserX's International Express Service ensures swift and reliable deliveries to global destinations such as Europe, GB, USA, Japan, RU, CA, and AU. With a delivery timeline ranging from 3-5 working days, this service is a testament to AnserX’s dedication to expedience and efficiency.

Shipment Tracking with AnserX

One of the standout features of AnserX is the comprehensive shipment tracking service. Each consignment is allocated a unique tracking number, allowing customers to monitor their shipment's progress in real-time. This transparency ensures customers are always in the loop and can make necessary arrangements for receiving the package. The detailed tracking information empowers clients by providing them with expected delivery windows, thereby eliminating uncertainties.

How to Track AnserX shipments?

To track AnserX shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "ANSERX". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.

How long does it take for AnserX to deliver shipments?

The delivery timeline for AnserX largely depends on the specific service chosen by the customer. Here's a brief overview:

An-Packet Service

Destinations like Japan, India, Turkey, Britain, Germany, and France have varying delivery times based on distance and logistics. However, for specific countries such as United States, Japan, Great Britain, France, Germany, Italy, Spain, Australia, Russia, Mexico, Brazil, and Chile, one can refer to the service range to estimate delivery times.

FBA Transport

This service is tailored for bulk goods, primarily targeting Amazon warehouses and similar storage facilities. The estimated delivery times are as follows:

  • United States: 5-8 Days
  • Japan: 2-3 Days
  • Great Britain, France, Germany, Italy, Spain: 7-9 Days
  • Canada: 5-7 Days

It's important to note that these are approximate figures and might vary based on external factors.


The An-House Service specifically for Nigeria typically has a service time of about 30 days, given its comprehensive nature covering various aspects of shipment and delivery.

International Express Service

For destinations such as Europe, Great Britain, United States, Japan, Russia, Canada, and Australia, the International Express Service promises a delivery time of 3-5 working days.

Contacting AnserX for Shipment Issues

If you encounter any issues with your shipments or need more insights into your package's whereabouts, AnserX’s dedicated support team is a call away. Simply dial their 24 Hour National Service Hotline at 0755-2868-5256. Their customer-centric approach ensures that every query is addressed promptly and to the customer's utmost satisfaction.

Frequently asked questions about shipment related issues

Is there a way to change the delivery address after the shipment has been dispatched?

Modifying the delivery address post-dispatch is generally challenging. However, it's recommended to contact AnserX's customer service as soon as possible. They might provide guidance depending on the shipment's current location and status.

What should one do if they received a damaged item?

Receiving a damaged item is unfortunate. It's recommended to reach out to AnserX's customer service with details and photographs of the damaged item. They can guide through the process of lodging a complaint and seeking a resolution.

Are there any restrictions on the kind of items that can be shipped with AnserX?

Yes, AnserX adheres to international shipping standards and regulations. Certain hazardous materials, illegal substances, and other restricted items are prohibited. Checking AnserX's list of prohibited items or consulting their customer service before shipping is essential.

Can a specific time for delivery be scheduled?

While AnserX endeavors to meet specific delivery windows, it's not always possible to guarantee an exact time due to varying factors in logistics. However, shipments can always be tracked to get an estimate of their delivery time.

What happens if the recipient is not available during the delivery?

If the recipient is unavailable during the delivery attempt, the delivery personnel typically leave a notice with instructions on how to reschedule the delivery or pick up the package from a nearby location.