PostNL International is a prominent branch of the Dutch postal service, specializing in global shipping and logistical solutions. Headquartered in The Hague, Netherlands, PostNL has a rich history dating back to the 17th century, evolving over the years into a modern, digital-first postal service. It operates extensively within the Netherlands and has a significant presence in the international logistics market, providing a wide range of shipping, tracking, and delivery services to individuals and businesses alike.
Services Offered by PostNL International
PostNL International offers a plethora of services designed to meet the diverse needs of its global clientele. These services include standard and express parcel delivery, international mail solutions, e-commerce logistics, and value-added services such as insured and registered shipping. PostNL’s network spans across continents, ensuring priority handling, full trackability, and reliable delivery to any destination worldwide.
Shipment Tracking with PostNL
A key feature of PostNL International is its sophisticated shipment tracking system, which allows customers to monitor their parcels from dispatch to delivery. Each shipment is assigned a unique tracking number, typically starting with two letters, followed by nine digits, and ending with the "NL" country code (e.g., LE123456789NL, RR123456789NL). This system provides transparency and peace of mind for both senders and recipients, making it easy to check the status of shipments in real-time.
How to track PostNL International shipments?
To track a PostNL International shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "PostNL International" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Understanding Delivery Times and Tracking Numbers
Predicted Delivery Times
PostNL International's delivery times vary based on destination, service type, and local customs processes. For instance, shipments to countries like Brazil, the USA, Germany, the UK, Turkey, Japan, Saudi Arabia, Malaysia, and Indonesia generally range from 15 to 25 days, depending on the chosen service and customs clearance times.
Tracking Number Formats
Tracking numbers for PostNL International shipments are standardized to enhance the efficiency of the tracking process. The format, which begins with two letters, followed by nine digits, and ends with "NL," helps in accurately identifying and monitoring the shipment throughout its journey.
Resolving Issues and Contacting PostNL
In the event of any issues with shipments, PostNL International provides comprehensive customer support. Customers can contact PostNL through various channels, including phone, email, and social media platforms. The official PostNL website also offers detailed FAQs and support sections to help resolve common queries related to tracking, delivery times, and service options.
Conclusion
PostNL International stands as a testament to the evolution of postal services into the digital age, offering a blend of traditional reliability with modern efficiency. Its extensive range of services, combined with a robust tracking system, ensures that it remains a preferred choice for international shipping needs. Whether it's the timely delivery of parcels or the seamless tracking of shipments, PostNL International continues to meet and exceed the expectations of its global customer base.
Frequently Asked Questions about PostNL International
My tracking number is not working. What should I do?
If your tracking number is not recognized or showing any updates, ensure you've entered the number correctly without spaces or extra characters. If the problem persists, it might be due to a delay in the system's update or the tracking number not being activated yet. Wait 24-48 hours and try again. If there's still no update, contact PostNL customer service for assistance.
Why is my shipment taking longer than expected?
Shipment delays can occur due to various reasons such as customs clearance processes, holidays, and high demand periods. Check the tracking information for any updates or alerts that might explain the delay. For international shipments, customs processes in the destination country can significantly impact delivery times.
Can I change the delivery address after the shipment has been sent?
Once a shipment is on its way, it's generally not possible to change the delivery address for international shipments due to security and logistical reasons. However, in some cases, if the package has not yet left the country or is still in the early stages of transit, PostNL might be able to assist. Contact PostNL customer service as soon as possible to inquire about your options.
What happens if I miss the delivery of my PostNL International shipment?
If you miss the delivery, PostNL will usually leave a notice with information on how to arrange for a redelivery or where to pick up the package. The details can vary depending on the country of delivery, so it's important to read the notice carefully. If in doubt, contact PostNL customer service or the local postal service for guidance.
How can I contact PostNL if I have an issue with my shipment?
You can contact PostNL customer service through various channels, including their official website, email, and phone. Specific contact details and hours of operation are available on the PostNL website. Be sure to have your tracking number and any relevant shipment details handy to expedite the process.
What do I do if my shipment is lost or damaged?
Report the issue to PostNL as soon as possible. You will likely need to provide the tracking number and details of the shipment. PostNL has procedures to investigate lost or damaged shipments and will guide you through the process of filing a claim if necessary.
Examples of statuses which PostNL International shipment tracking passes
| Statuses |
| Arrived at PostNL – Item not allowed (X-ray) and rejected |
| Awaiting payment from the recipient |
| CAI The item is cleared by customs |
| Consignment received at the PostNL Acceptance Centre |
| Item arrived at transit hub |
| Item arrived in country of destination |
| Item delayed due to unforeseeable circumstances |
| Item has been cleared by customs |
| Item is cleared by customs |
| Item is out for delivery |
| Item on hold at customs, waiting for information from recipient |
| Item on transport to country of destination |
| Item processed by customs |
| Item processed in country of destination |
| Item released after secondary registration process |
| Item released by customs |
| Notification sent: the item is available at the pickup point |
| RFID tag is activated |
| Received payment |
| Recipient choice: Deliver item on another day |
| Recipient choice: Deliver item to the pickup location |
| Request for payment sent out |
| Semi-tracked mix bag arrived in NL |
| The Item is at the shippers warehouse |
| The address of the item is incorrect and will be returned |
| The addressee is contacted for a new delivery attempt |
| The consignment has arrived in the country of destination |
| The delivery of the item was unsuccessful |
| The item cannot be delivered and will be returned |
| The item could not be delivered and addressee is notified to pickup the item |
| The item could not be delivered and will be returned to sender |
| The item could not be delivered, because the address is incorrect |
| The item has arrived at the domestic sorting centre |
| The item has arrived in the country of destination |
| The item has arrived in the transit location |
| The item has been delivered successfully |
| The item has been nested to bag |
| The item has been processed in the country of destination |
| The item has been received by the operator in the origin country |
| The item has been returned and arrived at PostNL |
| The item is accepted by PostNL |
| The item is at customs |