BH Pošta is one of the three companies responsible for providing postal services in Bosnia and Herzegovina, primarily serving the Bosniak-majority areas in the Federation of Bosnia and Herzegovina. Founded in 1992, BH Pošta has grown to become the largest postal operator in the country. With a network comprising 386 post offices, equipped with 822 active counters, BH Pošta offers a full spectrum of domestic and international postal services. BH Pošta's headquarters is located in Sarajevo, the capital city of Bosnia and Herzegovina.
BH Pošta Services
BH Pošta offers an extensive range of services. From traditional letter and parcel delivery, registered mail, and EMS (Express Mail Service) to modern e-services, BH Pošta ensures that both individuals and businesses' postal needs are catered to efficiently and effectively.
How does the shipment tracking system for BH Pošta work?
One of the key services offered by BH Pošta is shipment tracking. This service allows customers to monitor the progress of their parcels from the moment they are sent to the time they reach their destination. To track a shipment, customers need to enter their tracking number, which is typically a unique combination of 13 alphanumeric characters, into the tracking tool available on the BH Pošta website or using our shipment tracking platform.
How to Track BH Pošta Shipments?
To track a BH Pošta shipments, enter the tracking number in the field above, click the "Carrier" button, and select " BH Posta" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.
What does a BH Pošta Tracking Number Look Like?
BH Pošta uses several different formats for its tracking numbers. These include formats beginning with the letters A, C, E, L, P, R, S, U, V, followed by nine digits and ending with "BA". Another format is "EE60" followed by eight digits and ending with "QM".
How long does BH Pošta take to deliver shipments?
The delivery times for BH Pošta vary depending on the destination. For domestic shipments within Bosnia and Herzegovina, the delivery time is approximately 14 days. International shipments can take between 6 days (for Serbia) to 25 days (for Italy). It is important to note that these are estimates and actual delivery times may vary.
Resolving Issues with Your Shipments
In the event of any issues with shipments, BH Pošta has several contact points where customers can reach out for assistance. The main post office center in Sarajevo can be reached at 033 723 440, or by email at [email protected]. There are also additional contact points in Bihać and Travnik, reachable at 037 229 201 ([email protected]) and 030 547 102 ([email protected]) respectively. For more general inquiries, customers can reach the call center at +387 33 727 478, +387 33 727 479, +387 33 727 491, +387 33 727 492, or +387 33 727 477
Frequently Asked Questions about BH Pošta Shipment Issues
What should I do if my BH Pošta shipment tracking isn't updating?
If your BH Pošta shipment tracking status hasn't updated in a few days, it could be due to the parcel being in transit between tracking points. However, if the status remains unchanged for more than five business days, it is recommended to reach out to BH Pošta customer service for support.
What does 'In Transit' mean for my BH Pošta shipment?
'In Transit' status for your BH Pošta shipment indicates that the package is on its way to the delivery address. The status will be updated as the parcel advances through the various stages of the delivery process.
What should I do if my BH Pošta shipment is delayed?
If your BH Pošta shipment is delayed beyond the estimated delivery time, first check the status using your tracking number. If the tracking information hasn't updated in several days or if the delay is significant, it's advisable to contact BH Pošta customer service for further assistance.
What should I do if my BH Pošta shipment's status says 'Delivered', but I haven't received my package?
If your BH Pošta tracking information shows 'Delivered', but you haven't received your parcel, it's a good idea to check with your neighbors or your local post office. If you still can't locate the parcel, reach out to BH Pošta's customer service for further help.
Why is my BH Pošta shipment being held at customs?
Your BH Pošta shipment might be held at customs due to various reasons such as regulatory requirements, missing documentation, or duties not being paid. If your shipment is held, you will usually be notified. If not, contact BH Pošta for assistance.
Can I reroute my BH Pošta shipment to a different address?
Typically, once a shipment has been dispatched, it is not possible to change the delivery address. However, you should contact BH Pošta directly to confirm this as their policies might vary.
What happens if I miss my BH Pošta delivery?
If you miss a delivery from BH Pošta, they usually leave a notice of attempted delivery with instructions for redelivery or pickup from a local post office. If you did not receive a notice, contact BH Pošta customer service for further information.