Tusou is a notable logistics and transportation company in China, emerging as a significant contributor to the international shipping and delivery sector. Established in 2019, following its initial operations beginning in 2016, Tusou has rapidly grown, distinguishing itself through a broad range of logistics services and international partnerships.
Headquarters and Expansion
Tusou's headquarters is located in Guangzhou, Guangdong, a key economic and trading hub in China. This strategic location allows for effective management and coordination of its extensive network. With over 70 employees, Tusou has expanded its reach with branches in Shenzhen, Zhongshan, Shanghai, and Xiamen. These branches facilitate a strong presence in both domestic and international markets.
Services Offered by Tusou
Tusou offers a wide array of logistics services, addressing the diverse needs of its clients. This includes FBA services, EMS services through China Post EMS, and various routes to Europe and America. They provide FBA express, air delivery, and sea delivery, including specialized services like sea card services in Canada and comprehensive delivery options in Japan, Australia, and Singapore.
Collaborations and Specializations
The company collaborates with major international courier services like DHL, UPS, FEDEX, and TNT to deliver standardized, high-quality services worldwide. This cooperation ensures fast and convenient local commercial customs clearance, global network coverage, and real-time tracking. Tusou's strong professionalism, high experience, and good benefits have made it a preferred choice for safe, punctual, and efficient delivery services.
Shipment Tracking with Tusou
Shipment Tracking Process
Tusou emphasizes the importance of tracking in logistics, providing customers with real-time updates on their shipments. This transparency and reliability are crucial for maintaining customer satisfaction and trust.
Tracking Number Format
Tusou utilizes a specific tracking number format that starts with 'TSC' followed by a series of numbers and letters. This format helps in uniquely identifying and tracking each shipment throughout its journey.
How to track Tusou shipments?
To track Tusou shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "Tusou". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
Delivery Times and Examples
Delivery times with Tusou vary depending on the service type and destination. For instance, shipments from China to European or American destinations via air delivery might take several days, while sea delivery options might extend over a few weeks. The company’s efficiency in handling customs clearance and its expansive network ensures timely deliveries across its service routes.
Customer Support and Contact Information
Addressing Shipping Issues
For any shipping-related issues or inquiries, customers can easily contact Tusou through various channels. They can reach out via email, visit the official Tusou website for more contact information, or utilize the company’s customer service resources for immediate assistance.
Importance of Accurate Tracking Information
When contacting Tusou for support, it’s important to provide the accurate tracking number (starting with 'TSC') to facilitate quick and precise assistance.
Frequently Asked Questions About Tusou Shipments and Tracking
What Should I Do If My Tracking Number Isn't Working?
If your tracking number isn't working, ensure that you have entered the correct format, starting with 'TSC'. If it's entered correctly and still not functioning, there might be a delay in the system updating. Wait for some time and try again. If the problem persists, contact Tusou customer support for assistance.
How Long Does It Typically Take for a Shipment to Be Delivered?
Delivery times with Tusou vary based on the destination and the type of service chosen. For example, air deliveries from China to European or American destinations might take several days, while sea deliveries could take several weeks. The specific delivery time can be tracked using the provided tracking number or by contacting customer support for details.
What Can I Do If My Shipment is Delayed?
If your shipment is delayed, check the latest status using the tracking number. Delays can occur due to various reasons, including customs clearance or logistical challenges. If there’s no update or the delay is significant, contact Tusou customer support for more information.
Is It Possible to Change the Delivery Address After the Shipment Has Been Dispatched?
Changing the delivery address after dispatch can be challenging and may not always be possible. However, contact Tusou customer support as soon as possible with your tracking number to inquire if a change is feasible. Be aware that this might lead to a delay in delivery and possibly incur additional charges.
What Should I Do If My Shipment Arrives Damaged?
If your shipment arrives damaged, document the condition of the package and its contents immediately. Retain all packaging materials and contact Tusou customer support, providing your tracking number and evidence of the damage, to initiate a claim process.
How Can I Contact Tusou for Shipment-Related Queries?
For any shipment-related queries, including issues with tracking, you can contact Tusou customer support via their official email or WhatsApp link provided on their website. Their customer service team is equipped to handle various inquiries and provide assistance.
Tusou, with its robust array of services, global partnerships, and commitment to customer satisfaction, continues to strengthen its position in the logistics industry. Whether for FBA services, international express deliveries, or postal parcels, Tusou’s blend of expertise, global network, and efficient tracking system makes it a reliable partner for businesses and individuals navigating the complexities of international shipping.