HY Express, also presented on its official Chinese website as Haoyuan Express, is a China-based cross-border logistics provider operated by Yiwu Lianbao International Freight Forwarding Co., Ltd. The company states that it was established in August 2010 and initially focused on international express agency services involving DHL, FedEx, and UPS. It later expanded its network and product range for cross-border ecommerce shipping.
HY Express offers ecommerce parcel services, international air freight, sea freight, land transportation, FBA first-mile logistics, overseas warehousing and fulfillment, and international express options. Its current product portfolio includes DPD dedicated parcels, USPS ecommerce parcels, Germany, United Kingdom, France, and United States parcel products, as well as DHL, TNT, EMS, FedEx, and UPS services.
The carrier also operates its own dedicated cross-border products. HY Express says it launched a USPS China-US express small-parcel route in 2020 and later expanded its United States air capacity. Its website currently lists products such as the HY China-US FedEx dedicated line, a China-US express small-parcel service, United States and European FBA options, a United Kingdom express parcel line, and overseas warehouse fulfillment in the United States.
HY Express operates from China, with company locations listed in Yiwu, Hangzhou, Shangrao, Guangzhou, and Shanghai. These Chinese facilities support shipments moving to overseas destinations, but destinations served by a logistics route should not be confused with HY Express's own operating markets. The carrier's official website also provides a logistics Tracking tool for customers who want to check shipment progress.
How HY Express shipment tracking works
To Track an HY Express package with 4Tracking, enter the tracking number supplied by the seller or sender into the tracking field. Let 4Tracking automatically detect HY Express or select the carrier when necessary, then click the Track button. You will be redirected to the results page, where the latest available package tracking events can be displayed.
HY Express also provides a shipment-tracking function on its own website. Tracking events can reflect processing in China, export transportation, arrival at a destination gateway, customs-related stages, transfer to a final-mile carrier, and delivery, depending on the service used. Some HY Express products specifically use destination carriers such as FedEx or USPS for the final stage.
If a new tracking number does not immediately return information, confirm that the sender has actually handed the shipment to HY Express and check the number for typing errors. A shipment record can sometimes be created before the first physical logistics scan becomes visible.
HY Express tracking number formats
The official HY Express website does not publish one universal tracking-number prefix, length, or letter-and-digit format covering every service. Because HY Express operates multiple dedicated lines and also works with major express and postal networks, different shipment products may use different references.
Use the complete tracking number exactly as it appears in the shipping confirmation, seller message, or HY Express shipment record. Do not assume that a marketplace order number is also the logistics number required for package tracking. If the number does not work, ask the sender to confirm which waybill or shipment reference should be used.
HY Express delivery times and service examples
Delivery time varies by HY Express route and product. For the HY China-US FedEx dedicated line, the official service page states that shipments fly from Shanghai to the United States through Los Angeles, New York, or Chicago and use FedEx Home Delivery for the final stage. The published end-to-end timeframe for this service is approximately 5–9 working days.
HY Express's China-US express small-parcel service uses delivery arrangements involving USPS or commercial last-mile providers such as GOFO and SpeedX together with USPS. The official service description states that, under normal conditions, about 95% of parcels on this product are delivered within 10 days. This figure describes the carrier's published service performance and should not be interpreted as a guaranteed deadline for every package.
The HY Express website also gives approximately 5–12 days as a general reference for conventional FBA air-delivery services, including customs clearance and final delivery. Different FBA, express, parcel, air, sea, and land products can have very different schedules, so the estimate for one service should not be applied automatically to another.
HY Express's transportation terms explain that published transit times are reference times rather than guaranteed or time-definite services. The stated transportation period may be measured from the appearance of an operational tracking record and may exclude collection time, sorting-center processing, and customs-clearance time. Customs inspections, peak-season congestion, flight changes, destination processing, and other factors can therefore extend the actual delivery date.
How to contact HY Express about shipment issues
If an HY Express shipment belongs to an ecommerce order, contact the seller or sender first when the tracking number is missing, invalid, delayed, or showing an unusual status. The sender has access to the original booking information and can confirm the service used or submit a shipment inquiry when required.
HY Express's official website lists 0579-85110821 as a customer-service contact number. The company lists its Yiwu office at the third floor, west entrance of Building 77, Choushan District 1, Beiyuan Subdistrict, Yiwu, Zhejiang, China, and its Yiwu operations center at Building D, Zhihuixing Industrial Park, No. 189 Qiushi Road, Beiyuan Subdistrict, Yiwu.
The official contact page also publishes separate contacts for different offices and departments, including customer-service staff responsible for shipment follow-up. When requesting assistance, provide the complete tracking number, sender information, destination, and a concise description of the issue so the shipment can be identified more easily.
Frequently asked questions about HY Express package tracking issues
Why is my HY Express tracking number not working?
The shipment may not yet have received its first scan, the number may have been entered incorrectly, or the seller may have supplied an order reference rather than the actual logistics number. Confirm the tracking number with the sender and try Tracking again after HY Express has processed the package.
What format does an HY Express tracking number use?
HY Express does not publish one fixed tracking-number format for every service on its official website. Since the company operates several dedicated lines and works with different delivery networks, use the complete shipment reference exactly as issued for your package.
How long does HY Express delivery to the United States take?
It depends on the service. HY Express publishes an approximate 5–9 working-day end-to-end timeframe for its HY China-US FedEx dedicated line. Its China-US express small-parcel service separately states that, under normal conditions, about 95% of packages are delivered within 10 days.
How long does HY Express FBA air delivery take?
The HY Express website gives approximately 5–12 days as a general reference for conventional FBA air-delivery service, including customs clearance and final delivery. Actual time can vary by route, service level, customs processing, and destination.
Why has my HY Express package tracking stopped updating?
A cross-border package can spend time in air transportation, customs processing, transfer between logistics facilities, or handover to a destination carrier without generating an immediate new public scan. Continue checking package tracking and contact the sender if there is no update beyond the expected service timeframe.
Does HY Express use FedEx for final delivery?
Yes, for some services. The official HY China-US FedEx dedicated-line description states that FedEx Home Delivery handles the last-mile stage in the United States. Other HY Express products can use different final-mile providers.
Does HY Express use USPS?
Yes. HY Express operates USPS-related ecommerce and China-US parcel services. Its China-US express small-parcel product can use USPS directly or commercial delivery providers such as GOFO and SpeedX together with USPS for destination delivery arrangements.
Are HY Express delivery-time estimates guaranteed?
No. HY Express's transportation agreement states that published transportation times are references and that its services are not time-definite services. Collection, sorting, customs clearance, carrier delays, and other conditions can affect the actual delivery date.
What should I do if my HY Express package is delayed?
Check the latest Tracking event and confirm which HY Express service was booked. If there has been no meaningful movement beyond the expected reference period, contact the seller or sender first so they can submit an inquiry. HY Express also lists 0579-85110821 as a customer-service number.
What should I do if HY Express tracking says delivered but I did not receive the package?
Check the delivery address, mailbox, reception desk, household members, and any safe delivery location. Some HY Express services use a separate final-mile carrier, so check whether the tracking history identifies FedEx, USPS, or another delivery provider. If the package still cannot be found, contact the sender and request a delivery investigation.
Can I Track HY Express packages with 4Tracking?
Yes. Enter the HY Express tracking number on 4Tracking, allow the system to automatically detect the carrier or select HY Express when necessary, and click Track to view the latest available package tracking updates.