DHL eCommerce US is a division of the international shipping and courier delivery services company, DHL Express. As a leading global brand in the logistics industry, DHL provides international shipping and courier services across 220 countries and territories worldwide. DHL eCommerce, in particular, caters to the ever-evolving demands of eCommerce logistics, offering a wide range of domestic and international shipping solutions to online retailers and business customers.
Despite being a branch of a global conglomerate, DHL eCommerce US, as the name suggests, primarily focuses on the United States market. It leverages its efficient network to provide eCommerce retailers and online businesses in the US with seamless access to consumers domestically and internationally. This subdivision of DHL is committed to empowering businesses with affordable and reliable shipping solutions that are tailor-made for the eCommerce industry.
The range of services provided by DHL eCommerce US include parcel and packet shipping, freight transportation, supply chain management, warehousing solutions, and more. These services are designed to help online businesses manage their logistics effectively, and deliver their products to customers in a timely and reliable manner. DHL eCommerce US is known for its flexible services that can be customized to suit the unique needs of each business, regardless of its size or industry.
DHL eCommerce US's headquarters is located in Weston, Florida. This strategic location enables the company to manage its expansive network across the country effectively, ensuring that all shipments are processed and delivered efficiently. The headquarters acts as a central hub, coordinating the various facets of the company's operations, including shipment processing, customer service, and business strategy development.
DHL eCommerce US Shipment Tracking
How does DHL eCommerce US Shipment Tracking Work?
One of the key services offered by DHL eCommerce US is shipment tracking. This feature allows customers to monitor the real-time status of their shipments, providing transparency and peace of mind. Once a shipment is dispatched, a unique tracking number is assigned to it. This number can be used to monitor the shipment's journey from the sender to the receiver.
How to Track DHL eCommerce US Shipments?
To track DHL eCommerce US shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "DHL eCommerce US". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
What does a DHL eCommerce US Tracking Number look like?
A DHL eCommerce US tracking number typically consists of numeric characters and can vary in length depending on the service used. For domestic shipments, the tracking number usually starts with "GM", "LW", or "RX" followed by a series of numbers. For example, a typical tracking number might look like 'GM123456789000000000'.
Delivery Times and Examples
The delivery times for DHL eCommerce US depend on the specific service chosen and the destination of the parcel. For domestic shipments within the United States, standard delivery usually takes 2-8 business days. For international shipments, delivery times can range from a few days to several weeks, depending on the destination country and selected service.
For example, a domestic DHL eCommerce US shipment sent via the DHL Parcel Metro service can reach its destination within the same city on the same day or the next day. International shipments sent via DHL GlobalMail Packet Plus typically take about 4-12 business days to reach countries like Canada or the United Kingdom.
How Can You Contact DHL eCommerce US for Shipment Issues?
If you encounter any issues with your shipment, DHL eCommerce US offers a range of customer service options. Be sure to have your tracking number at hand when contacting their customer service to facilitate the process.
For any queries or issues related to your shipment, you can reach out to the DHL eCommerce US customer service team through their toll-free number 1 (317) 554-5191 for domestic queries or 1 (800) 805-9306 for international queries.
The DHL eCommerce US customer service team is available from Monday to Friday, 8 am to 9 pm Eastern Time. It's advisable to reach out as soon as you notice any issues related to your shipment for prompt resolution.
Frequently Asked Questions about DHL eCommerce US
What does 'In Transit' status mean in DHL eCommerce US tracking?
If your DHL eCommerce US shipment status shows 'In Transit', it means that your package is currently on its way to its destination. This status is updated at every significant point in the delivery process, giving you a clear idea of where your shipment is at any given time.
What should I do if my DHL eCommerce US shipment is delayed?
If your shipment is delayed beyond the expected delivery date, it's advisable to monitor its status using the tracking number. If there are no updates for an extended period, or if the delay is substantial, it's best to contact DHL eCommerce US's customer service for assistance.
Can I change the delivery address of my DHL eCommerce US shipment?
Changing the delivery address after your package has been dispatched can be challenging and might not always be possible. If you need to change the delivery address, it's crucial to contact DHL eCommerce US's customer service as soon as possible. They can guide you through any available options.
What should I do if my DHL eCommerce US shipment is lost?
If you believe that your DHL eCommerce US shipment is lost, use your tracking number to verify its status first. If the tracking information indicates that your package is lost, or if there are no updates for an extended period, you should contact DHL eCommerce US's customer service for help.
What does 'Delivered' status mean in DHL eCommerce US tracking?
The 'Delivered' status in DHL eCommerce US's tracking system indicates that your shipment has arrived at its final destination and has been received by the recipient or an authorized individual.
What should I do if my DHL eCommerce US shipment arrives damaged?
If you receive a damaged package from DHL eCommerce US, you should immediately report it to their customer service. They will guide you through the process of filing a complaint or a claim for compensation.
How can I send a package using DHL eCommerce US?
To send a package through DHL eCommerce US, you'll need to visit one of their service points. You'll need to prepare your package, complete the necessary forms (including the recipient's and your addresses), pay for the selected service, and DHL eCommerce US will handle the rest.
Can I schedule a pickup with DHL eCommerce US?
Yes, DHL eCommerce US offers a pickup service. You can schedule a pickup by contacting DHL eCommerce US's customer service or by arranging it online on the DHL eCommerce US website. Make sure to have your package prepared and ready for pickup at the scheduled time.
What should I do if my DHL eCommerce US tracking number is not working?
If your DHL eCommerce US tracking number is not working, it's best to contact their customer service. The tracking number might not work immediately after dispatch as it can take some time for the system to update. However, if it's still not working after a reasonable period, DHL eCommerce US's customer service can assist you.
How long does DHL eCommerce US take to deliver?
The delivery time for DHL eCommerce US varies depending on the service used and the destination of the package. For domestic shipments, standard delivery typically takes 2-8 business days, while expedited delivery can take 1-3 business days. International delivery times can vary significantly, ranging from a few days to a couple of weeks or more. It's best to check the estimated delivery time when selecting your service.
Examples of statuses which DHL eCommerce US shipment tracking passes
|ARRIVAL AT DESTINATION COUNTRY|
|ARRIVAL AT DESTINATION COUNTRY - END OF TRACKING, DELIVERY SHORTLY|
|ARRIVAL AT FACILITY|
|ARRIVAL AT POST OFFICE|
|ARRIVAL DESTINATION DHL ECOMMERCE FACILITY|
|ARRIVAL DHL DISTRIBUTION CENTER|
|ARRIVAL IN COUNTRY|
|ARRIVAL IN COUNTRY ~ ARRIVAL IN COUNTRY - DESTINATION COUNTRY|
|ARRIVAL IN COUNTRY ~ ARRIVAL IN COUNTRY - DESTINATION COUNTRY - TRACKING UPDATES MAY END HERE, WILL BE DELIVERED SHORTLY|
|ARRIVAL IN COUNTRY ~ ARRIVAL IN COUNTRY - TRANSIT COUNTRY|
|ARRIVAL IN COUNTRY ~ DESTINATION COUNTRY|
|ARRIVAL IN COUNTRY ~ DESTINATION COUNTRY - TRACKING UPDATES MAY END HERE, WILL BE DELIVERED SHORTLY|
|ARRIVAL IN COUNTRY ~ TRANSIT COUNTRY|
|ARRIVED AT CUSTOMS|
|ARRIVED AT DELIVERY TERMINAL|
|ARRIVED AT EXPORT FACILITY|
|ARRIVED AT FACILITY - PARTNER|
|ARRIVED AT LOCAL DISTRIBUTION CENTER|
|ARRIVED AT ORIGIN RETURN FACILITY|
|ARRIVED AT PICKUP POINT|
|ARRIVED AT TERMINAL LOCATION|
|ARRIVED AT TRANSIT FACILITY|
|ARRIVED USPS SORT FACILITY|
|Arrival at airport ~ Arrival at airport|
|Arrival of shipping container in destination country/region ~ Arrival of shipping container in destination country/region|
|Arrived at depot in country of origin|
|Arrived at inbound gateway|
|Arrived at the international sorting center|
|Arrived in your region|
|Collected ~ Collected|
|Consignment created ~ Consignment created|
|Customs clearance in progress ~ Customs clearance in progress|
|Customs clearance process completed ~ Customs clearance process completed|
|Customs clearance process started ~ Customs clearance process started|
|DELIVERED - LEFT WITH NEIGHBOR/FRONT DESK/OTHER|
|DELIVERED AT ENCLOSED PORCH|
|DELIVERED TO PICK-UP LOCATION – CUSTOMER NOTIFIED|
|DELIVERED ~ DELIVERED - FRONT DOOR/PORCH|