Aras Kargo is a reputable cargo delivery company based in Turkey, with its headquarters situated at Rüzgarlıbahçe, Yavuz Sultan Selim Cd. No:2, 34805 Beykoz/İstanbul. The company was established in 1979 by Celal Aras, laying the foundation for a service that would become integral for numerous individuals, institutions, and organizations across the region.
With a commitment to efficient and reliable service, Aras Kargo has grown significantly over the decades. As of now, the company serves around 12 million individuals, institutions, and organizations every month, showcasing its wide reach and substantial customer base.
The operational network of Aras Kargo is robust, encompassing 13 Regional Directorates, 29 transfer centers, and nearly 1000 branches spread across different locations. This extensive network ensures that the company can handle a large volume of shipments and deliveries efficiently.
A notable aspect of Aras Kargo's operations is its substantial fleet of more than 4000 vehicles, which play a crucial role in ensuring timely deliveries. The fleet is well-maintained and equipped to handle various types of cargo, thereby ensuring the safety and integrity of shipments.
Behind the smooth operations of Aras Kargo is a dedicated workforce of about 14,000 employees. These individuals work tirelessly across different facets of the company, from customer service to logistics and delivery, ensuring that the high standards of service that Aras Kargo is known for are maintained.
How do I track Aras Kargo shipments?
To track an Aras Kargo shipment, enter the tracking number in the field above, then click on the "Carrier" button and select "Aras Kargo." If you're unsure which carrier is handling your shipment, allow the system to automatically select the carrier on your behalf. After that, click on the "Track" button. You will then be redirected to the tracking results page, where you will find detailed information about your shipment, including locations and dates.
How long does Aras Kargo take to deliver your shipments?
According to our statistics, Aras Kargo will deliver domestic shipments within 1-7 days to any city in the territory of Turkey.
What are the working hours of Aras Kargo?
Aras Kargo are working Monday to Friday from 08:30 to 18:00 and Saturday from 8:00 to 13:00.
I didn't receive Aras Kargo shipments. what should I do ?
Firstly check your Aras Kargo tracking results and it latest tracking info, if the status of your shipment does not change for more than 7 days please contact Aras Kargo customer service for clarification.
Go to https://www.araskargo.com.tr/tr/webform_aras.aspx
- Fill the form, Full name, phone number, email address and branch state … etc.
- in the message field explain your problem and include the tracking number so they can recognize your parcel.
- Fill all other required fields
- click on submit button.
- Then They will contact you via your email address.
- You can also contacting them directly via phone number. I can include the phone number here but it may be changed over time so it recommended to go to the official website at https://www.araskargo.com.tr/tr/webform_aras.aspx
- Scroll down until you will find the phone number, call them and explain your problem.
- Please note that before you talk to Aras Kargo customer service, Bring the correct tracking number first.
Regional contact numbers for Aras Kargo
If you have problems with your Aras Kargo shipment or you just want to ask Aras Kargo customer service, here is a list of Aras Kargo phone numbers and it's addresses that can help you with that.
| Hub | İSTANBUL ANADOLU BÖLGE |
| Address location | GİRNE MAH. DOĞUŞKENT CAD. NO:6/B MALTEPE, İSTANBUL.. |
| Phone number | (0216) 394 40 41 |
| Region Code | 980 |
| Hub | ADANA BÖLGE |
| Address location | ONUR MAH. TEKEL CAD. KİZA İŞ MERKEZİ SİTESİ A1 BLOK NO: 1/601 MERKEZ/ SEYHAN/ ADANA |
| Phone number | (0322) 346 72 34 |
| Region Code | 840 |
| Hub | AKDENİZ BÖLGE |
| Address location | ETİLER MAH. ADNAN MENDERES BULVARI BİRLİK APT. NO:53 D:4-5-6-7 MURATPAŞA/ ANTALYA |
| Phone number | (0242) 311 95 40 |
| Region Code | 910 |
| Hub | ANKARA BÖLGE |
| Address location | EHLİBEYT MAH. CEYHUN ATIF KANSU CAD. NO:130/55-56-57 BALGAT-ÇANKAYA / ANKARA |
| Phone number | (0312) 467 23 00 |
| Region Code | 770 |
| Hub | BATIKARADENİZ BÖLGE |
| Address location | VEZİRÇİFTLİĞİ MAH. BAŞYİĞİT CAD. İDARİ BİNA APT. NO:224/ BAŞİSKELE/ KOCAELİ |
| Phone number | (0262) 331 44 37 |
| Region Code | 900 |
| Hub | BOĞAZİÇİ BÖLGE |
| Address location | BÜYÜKDERE CAD. NO:85 STAT HAN MECİDİYEKÖY ŞİŞLİ / İSTANBUL |
| Phone number | (0212) 332 23 00 |
| Region Code | 780 |
| Hub | BURSA BÖLGE |
| Address location | SAMANLI MAH.KOCAALİ CAD.NO:93-95/1 YILDIRIM/BURSA |
| Phone number | (0224) 216 04 30 |
| Region Code | 762 |
| Hub | DENİZLİ BÖLGE |
| Address location | SARAYLAR MAH.DURMUŞ ÇOBAN İŞ MERKEZİ NO:1 KAT 5 MERKEZ/DENİZLİ |
| Phone number | (0258) 372 20 59 |
| Region Code | 990 |
| Hub | DİYARBAKIR BÖLGE |
| Address location | DR.SELAHATTİN YAZICIOĞLU CAD. ORYIL PLAZA A BLOK NO:1 D:5-8 KAT:3 YENİŞEHİR/ DİYARBAKIR |
| Phone number | (0412) 255 00 53 |
| Region Code | 880 |
| Hub | EGE BÖLGE |
| Address location | KAZIMDİRİK MAH. 372/12 SK. NO : 13 BORNOVA / İZMİR |
| Phone number | (0232) 489 18 00 |
| Region Code | 760 |
| Hub | ERZURUM BÖLGE |
| Address location | GEZ KÖYÜ OSB MAH. 1. SANAYİ SOK. ARAS KARGO SİT. NO:5/1 AZİZİYE/ERZURUM |
| Phone number | (0442) 329 07 02 |
| Region Code | 890 |
| Hub | GAZİANTEP BÖLGE |
| Address location | İNCİLİPINAR MAH. 36017 SOK. KEPKEPZADE PARK İŞ MERKEZİ C BLOK NO:6 , K:1 D:1 ŞEHİTKAMİL/GAZİANTEP |
| Phone number | (0342) 337 10 64 |
| Region Code | 950 |
| Hub | ORTA ANADOLU BÖLGE |
| Address location | KAYSERİOSB MAH. 20 CAD. NO: 37 / MELİKGAZİ / KAYSERİ |
| Phone number | (0352) 322 16 87 |
| Region Code | 920 |
| Hub | SAMSUN BÖLGE |
| Address location | TOYBELEN MAH. 1172 CAD. NO:26 KAT:1 İLKADIM/SAMSUN |
| Phone number | (0362) 266 72 00 |
| Region Code | 860 |
| Hub | TRAKYA BÖLGE |
| Address location | CUMHURİYET MAHALLESİ GÜRPINAR YOLU NO:2 KAT:12 KAYA MİLLENİUM ALIŞVERİŞ MERKEZİ BEYKENT-BÜYÜKÇEKMECE/İSTANBUL |
| Phone number | (0212) 872 92 57 |
| Region Code | 765 |
Frequently Asked Questions about Aras Kargo
What should I do if my tracking information is not updated?
If your tracking information is not updated, it's advisable to contact Aras Kargo customer service for assistance. They can provide the most current information regarding your shipment.
How long does it take for my tracking information to be updated?
Tracking information update frequency may vary. However, you should typically see updates within 24-48 hours of your shipment being processed.
What does it mean if my shipment status says 'In Transit'?
'In Transit' means that your shipment is on its way to the destination. During this time, your package is being moved either between the courier's facilities or on the way to your address.
Can I change the delivery address for my shipment?
The ability to change the delivery address may depend on the courier’s policies and the current status of the shipment. Contact Aras Kargo customer service to inquire about making such changes.
What should I do if my shipment is delayed?
If your shipment is delayed, contact Aras Kargo customer service for information regarding the delay and the new expected delivery time.
How can I report a lost or damaged shipment?
If your shipment is lost or damaged, report the issue to Aras Kargo customer service as soon as possible. They will guide you through the process of filing a claim.
Can I schedule a delivery time for my shipment?
Scheduling a delivery time may be subject to the courier’s policies and availability. It's advisable to contact Aras Kargo to inquire about scheduling delivery times.