DHLink is the intelligent cross-border logistics business of DHGATE Group, the company behind the DHgate e-commerce marketplace. Established in 2014, DHLink provides logistics and supply-chain services for online merchants, including businesses shipping orders connected with China and the United States.
Rather than operating only as a traditional last-mile courier, DHLink coordinates multiple stages of e-commerce logistics. Its services include warehousing and distribution, cross-border multimodal transportation, shipment consolidation, destination distribution and customized logistics solutions. This structure allows merchants to use one logistics platform while different transportation or delivery partners may participate in individual stages of a shipment.
DHLink also works with e-commerce platforms and independent merchants that need fulfillment and transportation support. Official DHGATE Group material describes DHLink as combining logistics operations with technologies such as artificial intelligence, cloud computing, big data and IoT to improve warehousing, transportation and shipment management.
For package recipients, Tracking provides visibility as an order moves through the logistics chain. A shipment can receive DHLink events during its initial processing and transportation and later receive updates associated with another delivery provider. The official DHLink tracking interface can also display a newer valid tracking number when one becomes available for the destination delivery stage.
How to track DHLink shipments
To Track a DHLink package with 4Tracking, enter the shipment tracking number in the tracking field, select DHLink if necessary or allow 4Tracking to automatically detect the carrier, and press the Track button. You will then be redirected to the results page where the available Tracking events and latest shipment status can be viewed.
DHLink also maintains an official shipment-tracking service. Its tracking interface can display the current logistics information associated with the number and indicates when a newer valid tracking number is available. DHLink explains that this newer number generally represents the tracking number used in the destination country, which is useful when responsibility for final delivery has moved to another logistics provider.
If no Tracking information appears, the official DHLink tracker advises contacting the seller for additional information. This is particularly useful for marketplace purchases because the seller can confirm whether the parcel has actually been handed to the logistics network and whether the correct shipment number was provided.
DHLink tracking number formats
DHLink's public official material does not publish one universal tracking-number pattern that applies to every shipment. Because its logistics model can involve different services and delivery partners, tracking identifiers can vary from one package to another.
The official Tracking interface also shows that a shipment can acquire a newer valid tracking number during its journey, generally corresponding to the number used for delivery in the destination country. For this reason, a DHLink shipment may have an original logistics identifier and later show another number associated with the next carrier or final-delivery stage.
Since DHLink does not provide a publicly documented fixed prefix, length or character pattern covering every package, it is safer not to rely on unofficial example formats. Enter the complete tracking number exactly as supplied by the seller, DHgate order information or shipping notification. If another tracking number later appears in the Tracking history, keep both numbers because each may provide information about a different stage of the shipment.
DHLink delivery times
DHLink delivery time depends on the selected logistics service and the stages required for the shipment. DHGATE Group announced in 2024 that its DHLink platform was developing delivery options built around approximately 7-day, 15-day and 25-day service levels. These figures represent different logistics options rather than a universal delivery promise for every package.
Official DHGATE Group material also provides a historical United States example. During a 2022 shopping promotion, DHLink offered a 15-Day Delivery Plan under which selected products were promised for delivery to buyers in the United States within 15 business days. Because this was tied to selected products and a specific promotional program, it should not be treated as the standard delivery time for all current DHLink shipments.
Another official DHgate campaign described its warehouse delivery service as updating online logistics Tracking within 24 hours and averaging roughly 7–15 days for supported deliveries to buyers in America. This is useful as an example of how some DHLink-connected services have been structured, but actual delivery time can differ according to the service purchased, warehouse processing, transportation schedules, customs procedures and the carrier handling the final delivery.
For an active package, use the estimated delivery information supplied with the order together with the latest package tracking events rather than assuming one fixed transit time. A long gap can occur when a parcel is between logistics systems or waiting for the next partner to generate a scan.
How to contact DHLink about shipment issues
If your DHLink package has no Tracking information, the official DHLink tracking page specifically recommends contacting the seller for further information. For a DHgate purchase, the seller is usually the best first contact because they can verify dispatch details, confirm the logistics service selected and check whether the correct tracking number was uploaded to the order.
DHGATE Group has also published dhlinkservice@dhgate.com as a DHLink contact address in official company announcements. When requesting assistance, provide your complete tracking number, relevant order information and the latest status shown by the Tracking system.
If the DHLink tracking page displays a newer destination tracking number, use that number when checking the final-delivery stage as well. The final carrier may have more detailed information about local delivery attempts, address problems or a package that has already reached the destination delivery network.
Frequently asked questions about DHLink package tracking issues
Why is my DHLink tracking number not working?
Check that you entered the complete shipment tracking number rather than the marketplace order number. If the official DHLink tracker still shows no information, the carrier's own guidance is to contact the seller for further details. The seller can confirm whether the shipment has been dispatched and whether you received the correct logistics number.
What does a DHLink tracking number look like?
DHLink does not publicly document one universal prefix, fixed length or character pattern for all shipments. Different logistics services and partner carriers can use different identifiers, so use the exact number supplied with your order instead of relying on an assumed format.
Why did my DHLink package get another tracking number?
This can happen when the shipment moves to another delivery stage. The official DHLink Tracking interface can display the latest valid tracking number and explains that it generally represents the number used in the destination country. Keep both the original and newer numbers because they may cover different parts of the journey.
Why has my DHLink package stopped updating?
A gap in package tracking can occur while the shipment is being transported, processed between logistics facilities or transferred to another delivery provider. Check whether a newer tracking number has appeared. If the shipment remains without useful information, contact the seller with the original tracking number and order details.
How long does DHLink delivery take?
There is no single delivery time for every DHLink service. DHGATE Group has described 7-day, 15-day and 25-day logistics options, while earlier official programs included a 15-business-day delivery plan for selected products sent to buyers in the United States. These are service examples rather than a universal guarantee.
Does DHLink provide 7-day delivery?
DHGATE Group announced 7-day delivery as one of the logistics options being developed through DHLink, alongside 15-day and 25-day options. Availability depends on the service selected for a particular order, so the presence of DHLink as the carrier does not by itself guarantee seven-day delivery.
What should I do if my DHLink package is delayed?
Review the latest Tracking event and check whether a destination-country tracking number has appeared. If the package has exceeded the delivery estimate supplied with your order, contact the seller first. The seller can investigate through the logistics channel and handle order-related remedies when necessary.
Who should I contact if my DHLink package is missing?
Start with the seller, especially when the official tracker has no information or the shipment has missed its expected delivery period. DHGATE Group has also published dhlinkservice@dhgate.com as a DHLink service contact address. Include the complete tracking number and relevant order information when requesting assistance.
Can I Track DHLink packages with 4Tracking?
Yes. Enter your DHLink tracking number on 4Tracking, allow the system to automatically identify the carrier or select DHLink, and press Track to view the available package tracking events and latest shipment status.
Monthly Delivery Performance for DHLink – September 2026
Our comprehensive monthly delivery report for DHLink in September 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 CHNChina |  USAUnited States |
|
| CHN China |  ESPSpain |
|
| CHN China |  NORNorway |
|
| CHN China |  ITAItaly |
|
| CHN China |  DEUGermany |
|
| CHN China |  CANCanada |
|
| CHN China |  ROURomania |
|
| CHN China |  FRAFrance |
|