One World Express, a renowned entity in the realm of cross-border shipping, was established in 1998, laying its foundation as a UK-based express carrier. Over the years, it metamorphosed into a consolidator, offering delivery services by leveraging multiple carriers for its clientele. With innovation at its heart, the company in 2014 took a pivotal turn, transforming into a data-centric IT platform. Currently, this platform manages a staggering 10,000+ tariffs for its global customers, streamlining everything from transport modes, whether air, sea, or land, to intricate processes like custom clearance, returns management, and hub services, including fulfilment and sorting.
By 2016, One World Express began broadening its integration library. It seamlessly integrated with major marketplaces like Amazon and eBay and tapped into numerous eCommerce platforms, including Magento. This forward-thinking approach allows clients to centralize order management across all sales channels, providing a unified solution via OWE's robust IT platform. Geographically, One World Express has a pronounced presence in regions such as the UK, the Americas, China, India, UAE (Dubai), South Africa, and Germany. The establishment of ONE WORLD EXPRESS EUROPE, with its office in Leipzig, Germany and a hub near Frankfurt Airport, marked the company’s grand entry into the European market in late 2016.
One World Express’s Philosophy and Operations
The core philosophy of One World Express revolves around fostering mutually beneficial partnerships. This facilitates the creation of avant-garde shipping solutions globally. These collaborations enable OWE to tap into a vast postal network and establish ties with national and international parcel and courier entities. This widespread access is fundamental in pioneering diverse B2C delivery modes for its users.
In terms of operational transparency and contract management, One World Express shines brightly. It not only harnesses its own contractual agreements but also incorporates those from its partner network. This amalgamation results in providing customers and partners access to more than 10,000+ lucrative tariffs. Annually, as their shipment volumes surge, their purchasing prowess amplifies. This growth trajectory offers customers superior service charges and partners bask in the reduced costs, thanks to consolidated volumes and economies of scale.
Technological Advancements and IT Strategy
2016 was a landmark year for One World Express. They unveiled their innovative IT strategy, metamorphosing into a sprawling eCommerce ecosystem. This transformation was an answer to the industry's cry for a comprehensive solution for end-to-end cross-border eCommerce processes. Their ecosystem offers multifarious value propositions, generating value-added services for a spectrum of beneficiaries. From integration with marketplaces, eCommerce software platforms, and payment gateways to connecting with customs & duty databases, they provide a holistic solution for eMerchants, carriers, and other service providers. One World Express's ongoing mission orbits around bestowing peerless, cost-efficient, and state-of-the-art services to all its patrons. With their stellar in-house platforms and a continuous influx of cutting-edge technologies, they are unwavering in their commitment to exceed customer expectations.
Shipment Tracking and Delivery
How does shipment tracking work?
With One World Express, tracking your shipment is a seamless process. Once your package is dispatched, you'll receive a unique tracking number. By inputting this number into their online tracking system, you can monitor your shipment's real-time status, from the moment it leaves the warehouse until it reaches its destination.
How to Track shipments?
To track One World Express shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "OneWorldExpress". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
What is the format of the tracking number?
The tracking number's format might vary based on the type of service chosen. Always ensure you enter the correct number without spaces or dashes to get accurate tracking results.
Delivery Time to USA
For shipments destined for major gateway cities like London, Los Angeles, or New York, the transit time can be as low as a day, with next-day delivery possibilities using their express services. However, for more economical options, the delivery time might extend by approximately four days beyond the standard U.S. transit time. Delivery timelines to remote locations can vary. For precise transit times, users can get a quote by entering the relevant zip codes.
How can I get in touch with One World Express's customer support?
If you encounter any shipment-related concerns or have questions about One World Express services, don't hesitate to contact One World Express's dedicated customer service team. We're here to provide prompt assistance and ensure all your concerns are addressed. Reach out to us directly at +44 20 8867 6060.
Frequently asked questions about One World Express shipment related issues
What should I do if my shipment hasn't arrived within the expected delivery time?
If your shipment hasn't reached its destination within the anticipated time frame, we recommend tracking your package using One World Express's tracking system. If the tracking doesn't provide clarity, please get in touch with customer support at +44 20 8867 6060 for further assistance.
Can I change my delivery address after I've dispatched my shipment?
In most cases, once a shipment is dispatched, the delivery address cannot be modified. However, under certain circumstances, modifications might be possible. Please contact One World Express customer support immediately for such requests.
How do I track my One World Express shipment?
You can utilize One World Express's online tracking system. Simply enter your tracking number to view the real-time status and location of your package.
What should I do if my package is damaged upon arrival?
In the unfortunate event that your shipment arrives damaged, it's essential to keep all packaging materials and the damaged items. Contact One World Express customer service team as soon as possible to report the issue and get guidance on the next steps.
Are there any items that I cannot ship with One World Express?
Yes, there are certain restricted or prohibited items that vary depending on the destination country. It's recommended to familiarise yourself with these restrictions by checking One World Express official website or contacting customer support for detailed information.
How does One World Express handle shipments that require customs clearance?
One World Express ensures that all necessary paperwork is in place for customs clearance. However, duties or taxes may apply based on the destination country's regulations. It's always advisable to check potential customs requirements prior to shipping.
Where can I find information about restricted or prohibited items for specific countries?
Before shipping, especially to destinations like the USA, it's vital to familiarise yourself with any potential restrictions. Detailed guidelines on prohibited items are available on One World Express official website. If you need further clarification or have specific queries, you can also directly contact the U.S. Customs and Border Protection office or refer to One World Express comprehensive prohibited items list.