Nova Poshta Global

Nova Poshta Global Tracking

Nova Poshta Global is a Ukraine-based leader in precise shipment tracking and logistics.


Track Nova Poshta Global shipments

Nova Poshta Global

Nova Poshta Global, a prominent logistics company in Ukraine, stands out as a key player in the international shipping and parcel delivery industry. Founded with the vision to streamline the process of logistics and parcel delivery, Nova Poshta Global has been pivotal in connecting Ukraine with the global market through its efficient and reliable services.

Headquarters and Expansion

With its headquarters strategically located in Ukraine, Nova Poshta Global is well-positioned to serve both the domestic and international markets effectively. The company has expanded its operations over the years, establishing a strong presence not only within Ukraine but also across various global destinations, facilitating seamless international trade and parcel exchanges.

Services Offered by Nova Poshta Global

Nova Poshta Global offers a wide array of logistics services that cater to diverse customer needs. These services include:

  • International parcel delivery: Specializing in fast and secure delivery of parcels across various international locations.
  • E-commerce solutions: Providing comprehensive logistics support for e-commerce businesses, including warehousing and distribution services.
  • Custom clearance services: Assisting with the customs clearance process to ensure smooth and hassle-free international shipping.
  • Express delivery services: Offering expedited delivery options for time-sensitive shipments.

Shipment Tracking with Nova Poshta Global

Online Tracking System

Nova Poshta Global embraces technology to enhance customer experience, offering an advanced online tracking system. This system allows customers to monitor their shipments in real-time, providing transparency and peace of mind throughout the shipping process.

Tracking Number Format

The tracking numbers issued by Nova Poshta Global are uniquely structured for easy identification and monitoring of shipments. Each tracking number begins with the prefix 'NPG', followed by a sequence of numbers and letters. This specific format allows customers to conveniently track their packages using Nova Poshta Global's online tracking system.

How to Track Nova Poshta Global Shipments?

To track Nova Poshta Global shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "Nova Poshta Global". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.

Shipment Delivery Times and Contact Information

Examples of Delivery Times

  • Domestic Deliveries within Ukraine: Usually completed within 1-3 business days, depending on the location.
  • International Deliveries to Europe: Generally take about 5-10 business days, subject to customs clearance processes.
  • Deliveries to North America and Asia: These can take anywhere from 10-15 business days, considering the longer distances and logistics involved.

Contacting Nova Poshta Global for Shipment Issues

For any issues related to shipments, customers are encouraged to contact Nova Poshta Global directly. The company offers customer support through various channels, including phone, email, and in-person at their headquarters or local offices. This direct line of communication ensures any concerns or queries regarding shipments are addressed promptly and effectively.

Frequently Asked Questions about Nova Poshta Global

What does it mean if my tracking status is not updating?

If your tracking status is not updating, it could be due to a delay in the system's updates or the shipment is in transit without scanning at interim points. Wait for 24-48 hours for an update. If the status remains unchanged, contact Nova Poshta Global's customer service for further assistance.

What should I do if my shipment is delayed?

Shipments can be delayed due to various reasons including customs clearance, weather conditions, or logistical delays. If your shipment is delayed, use the tracking tool to check for any notifications or updates. If further information is needed, contact Nova Poshta Global's customer service for details regarding the delay and expected delivery time.

How do I report a lost or damaged package with Nova Poshta Global?

If your package is lost or arrives damaged, report the issue to Nova Poshta Global as soon as possible. Provide them with the tracking number and details of the issue. They will initiate an investigation and guide you through the process of filing a claim if necessary.

Can I change the delivery address after my shipment is already in transit?

Changing the delivery address after a shipment is in transit can be challenging. However, contact Nova Poshta Global's customer service immediately with your request. They will inform you if a change is possible depending on the current status and location of your shipment.

What is the typical delivery time for international shipments with Nova Poshta Global?

The delivery time for international shipments varies based on the destination. Typically, deliveries to Europe take about 5-10 business days, while shipments to North America and Asia might take 10-15 business days. These times can be affected by factors such as customs processes and local delivery schedules.

How can I contact Nova Poshta Global for shipment issues?

You can contact Nova Poshta Global through various channels including phone, email, or by visiting their local offices. The contact information is available on their official website. They provide customer support for any queries or concerns regarding your shipment.