GLS Italy is the Italian parcel-delivery company within the GLS group, providing express shipping and logistics services focused on Italy, with local operations also serving San Marino. Its network handles parcels for businesses, e-commerce merchants and private customers, combining collection, sorting, transport and last-mile delivery with online Tracking throughout the shipment journey.
For shipments within Italy, GLS Italy offers National Express and related delivery services designed for fast door-to-door transport. Its portfolio also includes solutions for higher-value goods, timed deliveries, returns, cash-on-delivery requirements and other specialised shipping needs. International parcels can also be sent through the wider GLS network, while GLS Italy's own local operating scope covered here is Italy and San Marino.
GLS Italy also supports e-commerce deliveries through services such as Flex Delivery, which can give eligible recipients more control over where or when a parcel is delivered. Depending on the shipment selected by the sender, available choices can include changing the delivery date, selecting a GLS Parcel Shop or GLS office, using another delivery address or choosing other authorised delivery alternatives.
Package tracking is integrated into the GLS shipping process. Each scan can show how a parcel progresses from shipment creation and collection through sorting facilities, transport, the destination depot and final delivery. Recipients can Track these movements online instead of relying only on the delivery estimate originally supplied by the sender.
How to Track GLS Italy packages
To Track a GLS Italy package with 4Tracking, enter the complete tracking number provided by the sender or online store into the tracking field and start the search. 4Tracking will display the available Tracking events and the latest shipment status, making it convenient to follow GLS Italy packages together with shipments handled by other carriers.
The GLS shipment number is normally shown on the shipping label and may also appear in the email or notification sent after the shipment is created. Enter the code exactly as supplied. Spaces shown when a number is printed may simply be used for readability, but letters and digits forming part of the tracking number should not be removed.
You can also use the official GLS Italy shipment-search service. GLS Italy allows searches using several identifiers, including a national shipment number, international shipment number, Package ID and DDT delivery-note reference. These identifiers follow different formats, so it is useful to know which type of number the sender has provided.
GLS Italy tracking number formats
GLS Italy publishes specific formats for national and international shipment numbers on its official Tracking page. A national GLS Italy shipment number consists of either two letters, or one letter followed by one digit, followed by up to 9 digits.
National shipment format: two letters or one letter and one digit + up to 9 digits
Official example: Y1 550012467
GLS Italy's international shipment number consists exclusively of 11 numeric digits.
International shipment format: 11 digits
Official example: 53260112365
GLS Italy also permits searches using the Package ID printed beneath the parcel's barcode. When using this identifier on the official GLS service, leading zeros and the final GLS letters should be omitted. GLS gives the example 0000 35638867 GLS, which should be searched as 35638867.
A shipment may additionally be searched using its DDT, or Documento di Trasporto, reference. GLS Italy specifies a structure containing the office code, contract number and DDT number and provides YW12349999999 as an official example. The contract portion must contain four digits, with leading zeros added when necessary. For ordinary package tracking on 4Tracking, use the primary shipment or tracking number supplied by the sender whenever possible.
GLS Italy delivery times
GLS Italy states that national shipments are generally delivered in 24 to 48 hours. The precise delivery time depends on the origin and destination, the selected product and operational conditions, so this range should be treated as the carrier's normal service guidance rather than a guaranteed delivery time for every parcel.
For the National Express service, GLS Italy provides a more detailed example: delivery is normally scheduled within 24 hours on the Italian mainland except Calabria, while shipments to Sicily, Sardinia and Calabria normally take 48 hours. National Express also provides shipment Tracking throughout the transport process and online proof-of-delivery information.
GLS Italy also offers Express12 for eligible locations when a sender requires delivery by 12:00. Availability depends on the destination and must be checked for the specific shipment, so recipients should not assume that every GLS package qualifies for a midday delivery service.
For international shipments sent through the GLS network, the company states that deliveries to major markets can take approximately 24 to 48 hours, while more distant destinations can have standard transit times of approximately 72 to 96 hours. Actual international delivery times depend on the route and service, and GLS Italy provides a destination-based delivery-time service for more precise estimates.
GLS Italy also notes that calculated delivery times are indicative and can change because of circumstances such as transport disruption, road interruptions, strikes or other operational events. For this reason, the latest package tracking events are normally the best way to understand the current progress of an individual shipment.
Understanding GLS Italy Tracking updates
A GLS Italy Tracking record can begin when the sender creates the shipment electronically. If the status indicates that the shipment was created by the sender and GLS is waiting for it to be entrusted for delivery, GLS has received the shipment information but may not yet have physically received the parcel.
After collection, new scans can appear as the package leaves the sender's GLS office, passes through a sorting hub and travels toward the destination office. A status indicating that the parcel is in transit therefore normally means it is progressing within the GLS transport network rather than being ready for delivery.
Temporary gaps between scans are possible while a shipment moves between facilities. If Tracking has not changed for longer than the normal delivery period for the route, check with the sender and then contact GLS Italy with the shipment number so the carrier can identify the parcel and investigate its latest movement.
GLS Italy delivery options for recipients
Eligible shipments can use GLS Flex Delivery features that allow recipients to personalise delivery after receiving a GLS notification. Depending on the service purchased by the sender, options can include selecting another delivery date, redirecting the package to a GLS Parcel Shop or GLS office, choosing another address, authorising delivery to a neighbour or selecting another permitted delivery solution.
For shipments purchased through GLS Store with home delivery, GLS states that Flex Delivery includes options to change the expected delivery date or choose a GLS office or Parcel Shop for collection. Packages redirected to a Parcel Shop through the applicable service can remain available for collection for 10 days.
How to contact GLS Italy about a shipment
If Tracking does not resolve your shipment problem, GLS Italy provides a central Customer Service number at 02 98 03 55 56. The company's official information also lists the customer-service email address customerservice@gls-italy.com.
GLS Italy also provides online contact options through its website and a depot locator that lets customers find the GLS office responsible for their area by entering a locality or postal code. Contacting the destination GLS office can be useful when a package is already at the local depot, requires collection or has encountered a local delivery problem.
Before contacting customer service, have your GLS shipment number ready and review the latest Tracking event. Include the number and a concise description of the problem when sending an online or email request. If the parcel came from an online retailer, contacting the seller can also be useful because the sender has the original shipment details and can communicate with the GLS office that accepted the parcel.
Frequently asked questions about GLS Italy package tracking issues
Why is my GLS Italy tracking number not working?
Check that the complete number has been entered correctly and that you are using the shipment number rather than an unrelated order reference. GLS Italy national shipment numbers contain either two letters or one letter and one digit followed by up to 9 digits, while international shipment numbers contain 11 digits. A newly created shipment may also take some time to produce useful Tracking events.
What does a GLS Italy national tracking number look like?
GLS Italy states that a national shipment number begins with two letters or with one letter and one digit, followed by up to 9 numeric digits. Its official example is Y1 550012467.
What does a GLS Italy international tracking number look like?
The international shipment reference documented by GLS Italy consists exclusively of 11 digits. The carrier's official Tracking page provides 53260112365 as an example.
Can I Track a GLS Italy package using its Package ID?
GLS Italy's own tracking service supports Package ID searches. The numeric value is printed beneath the barcode. When searching on GLS Italy, remove leading zeros and the GLS letters at the end; for example, GLS says 0000 35638867 GLS should be entered as 35638867.
Why does Tracking say GLS is waiting to receive my package?
This normally means the sender has created the shipment in the GLS system but the physical parcel has not yet been entrusted to GLS for transport. If the status remains unchanged, contact the seller or sender because they can confirm when the package was actually handed over.
How long does GLS Italy delivery normally take?
GLS Italy states that national shipments are generally delivered within 24 to 48 hours. For National Express, the carrier specifies approximately 24 hours on the Italian mainland except Calabria and 48 hours for Sicily, Sardinia and Calabria. Delivery estimates remain subject to the route, service and operational conditions.
Why has my GLS Italy package stopped updating?
There can be periods without a new scan while a parcel travels between GLS facilities. Check whether the expected delivery period has passed and continue monitoring package tracking. If there is still no progress, contact GLS Italy or the sender and provide the shipment number and latest recorded event.
Can I change the delivery of my GLS Italy package?
Some shipments support Flex Delivery. If the sender has enabled the service, the GLS notification may offer options such as changing the delivery date, choosing a GLS Parcel Shop or office, selecting another address or using another available delivery preference. The options shown for your individual package determine what changes are possible.
My GLS Italy package is at a Parcel Shop. How long can I collect it?
For the applicable GLS Store and Parcel Shop service, GLS Italy states that the parcel remains available for collection for 10 days. Follow the instructions in the GLS notification and bring any identification or shipment information required by the collection point.
Who should I contact if my GLS Italy shipment has a problem?
You can contact GLS Italy Customer Service at 02 98 03 55 56, use customerservice@gls-italy.com, submit an online request or find the GLS office responsible for your area through the official depot locator. Have your Tracking number ready so the shipment can be identified quickly.
Monthly Delivery Performance for GLS Italy – August 2026
Our comprehensive monthly delivery report for GLS Italy in August 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 ITAItaly |  UnknownUnknown |
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