FirstMile was an ecommerce-focused parcel carrier and shipping platform that combined national, regional and local delivery networks through its Xparcel technology. The company worked with online retailers, third-party logistics providers and fulfillment operations, routing packages through different delivery partners according to factors such as cost, destination and required transit speed. FirstMile's official website now states that the company is no longer operating as an active business, so its published services should be understood as legacy service information rather than products available for new shipments.
Before operations ceased, FirstMile offered domestic shipping through Xparcel, a proprietary shipping method that dynamically selected suitable carriers for each package. Rather than requiring merchants to choose one delivery company for every shipment, FirstMile connected its network with national, regional and local carriers and routed parcels according to the selected service level. Its published domestic options included Xparcel Priority, Xparcel Expedited and Xparcel Ground.
FirstMile also provided international ecommerce shipping. Its official service information described Economy DDU, Standard DDU, Premium DDU, Standard Plus DDP and Canada DDP options, with customs-clearance support, export documentation and international Tracking. The company stated that its international network could reach more than 220 countries and territories, although no operating-country scope is assigned to this page because the supplied carrier research did not independently verify a specific list of FirstMile operating markets.
Other published services included ecommerce returns, package claims, shipping-platform integrations and support for businesses ranging from smaller online stores to enterprise and 3PL operations. FirstMile also integrated with platforms and shipping systems so merchants could generate labels and synchronize Tracking. For recipients who still have legacy FirstMile shipments, package tracking remains useful for reviewing available shipment events and identifying delivery-partner activity.
How FirstMile shipment tracking works
FirstMile's official documentation states that packages could be tracked either through the FirstMile Tracking platform or through the website of the carrier handling the shipment. This reflects the company's multi-carrier model: FirstMile could collect and route a package while another delivery network performed later transportation or final-mile delivery.
To Track a FirstMile package with 4Tracking, enter the tracking number in the tracking field. 4Tracking can automatically identify many supported carriers. If FirstMile is not detected automatically, select FirstMile using the carrier button and click Track. You will be redirected to the results page, where the available package tracking events can be reviewed in chronological order.
FirstMile also provided unified Tracking intended to display updates regardless of which delivery partner was used. For international shipments, its published tracking service provided milestone visibility from origin toward final delivery. The official FirstMile FAQ states that timestamps displayed on its tracking website use UTC, so event times may differ from the recipient's local time zone.
What does En Route mean in FirstMile Tracking?
FirstMile explained that an En Route event can indicate that electronic information has been sent to a carrier distribution center and that the shipping label has been printed while the package is expected to move toward that facility. If no later physical scan appears, the package may not yet have reached the distribution center, or an expected scan may have been missed.
Why can another carrier appear in FirstMile package tracking?
This was normal under FirstMile's shipping model. Xparcel could route packages through different national, regional and local delivery partners. FirstMile's own Tracking could consolidate those updates, while the delivery partner's website could also provide information for some shipments.
FirstMile tracking number formats
FirstMile's official public documentation does not publish one universal tracking-number prefix, length or character pattern that applies to every shipment. This is consistent with its multi-carrier model, in which packages could move through different delivery networks and therefore use different types of shipment identifiers.
FirstMile's tracking documentation describes the tracking number as the unique code supplied by the seller or shipping company. The company's public tracking system has handled identifiers with different structures, but FirstMile does not state that one observed structure should be treated as the required format for every package.
For reliable package tracking, enter the complete number exactly as it appears in the shipping email, retailer account or FirstMile shipment information. Do not add a prefix, remove characters or modify the number to resemble another FirstMile shipment. If you only have an ecommerce order number, ask the seller for the actual carrier tracking number.
FirstMile delivery times and supported examples
FirstMile published different delivery windows according to the Xparcel service level selected by the shipper. Its domestic service information listed Xparcel Priority at approximately 1–3 days, Xparcel Expedited at 2–5 days and Xparcel Ground at 3–8 days. These were service-level transit windows and did not mean that every FirstMile package had the same delivery time.
For example, a merchant selecting Xparcel Priority could choose a 1–3-day delivery window, while a less urgent package sent with Xparcel Ground could use the 3–8-day service. FirstMile's routing technology then selected an appropriate carrier and route based on the required transit window and shipment characteristics.
International services did not use one universal delivery-time promise. FirstMile described Economy DDU as a budget-oriented option for lightweight parcels, Standard DDU as a balance between cost and transit time, and Premium DDU as a faster option with shorter transit windows. Customs processing, destination requirements and the delivery partner could affect the actual journey.
Because FirstMile's official website now states that the business is no longer operating as an active company, these transit times should be treated as historical service information rather than current promises for newly created shipments. For an existing or older package, rely on its individual Tracking events and any delivery estimate already associated with the shipment.
How to contact FirstMile about shipment issues
FirstMile's official website now states that the company is no longer operating as an active business. Some legacy support and Tracking pages remain accessible and still display historical contact information, but availability of those channels should not be assumed to be the same as when FirstMile was actively accepting shipments.
FirstMile support email
The official FirstMile portal and tracking pages list support@firstmile.com as the customer-support email address. If you are contacting support about an older shipment, include the tracking number, latest Tracking event, shipping date and a concise description of the problem.
FirstMile customer service phone number
FirstMile's official tracking and service pages list 1-888-993-8594 as a toll-free contact number. Because the main website currently states that FirstMile is no longer an active business, callers should be aware that legacy published telephone availability may have changed.
Contact the retailer or sender
For recipients, the retailer or sender is especially important if a FirstMile package is delayed, missing or no longer receiving updates. The merchant created the shipment and may know which partner carrier was assigned to the package. The sender can also determine whether a claim or other action is available for an older shipment.
What should I do about a lost or damaged FirstMile package?
FirstMile historically provided a claims process for eligible lost or damaged packages and allowed claims to be submitted through its customer portal. Its published claims guidance required shipment information and supporting documentation. Since FirstMile is no longer operating as an active business, customers with unresolved legacy shipments should first contact the merchant or account holder that originally created the shipment and verify whether the former claims channel remains available.
Frequently asked questions about FirstMile package tracking issues
Is FirstMile still operating?
FirstMile's official website currently displays an important notice stating that FirstMile is no longer operating as an active business. Its website still contains legacy descriptions of Xparcel, international shipping, Tracking and other services, but those pages should not be interpreted as confirmation that new FirstMile shipments can still be created.
Can I Track a FirstMile package with 4Tracking?
Yes. Enter the FirstMile tracking number on 4Tracking, allow automatic carrier detection or select FirstMile manually, and click Track. If historical shipment data remains available, the results page can display the corresponding package tracking events.
Why is my FirstMile tracking number not working?
Check that you entered the carrier tracking number rather than the store's order or payment reference. Copy the identifier exactly as supplied. For an older shipment, unavailable results may also be related to the age of the tracking record or the current inactive status of FirstMile. Contact the seller if you need confirmation of the shipment number or delivery partner.
Does every FirstMile tracking number have the same format?
No single universal FirstMile tracking-number pattern is published in the company's official documentation. Because FirstMile used a multi-carrier network, tracking identifiers could vary between shipments. Use the exact number supplied with your package rather than relying on an assumed prefix or length.
Why does my FirstMile shipment show another delivery company?
FirstMile's Xparcel service dynamically selected delivery partners from a network of national, regional and local carriers. It was therefore normal for another carrier to appear during transportation or final-mile delivery. When a partner-carrier tracking number is available, its own tracking system may provide additional details.
What does En Route mean on FirstMile Tracking?
FirstMile described En Route as an event that can appear after electronic shipment information has been sent and the label has been created while the package is expected to move toward the carrier distribution center. If no later scan appears, the parcel may not yet have received a physical carrier scan.
What time zone does FirstMile Tracking use?
FirstMile's official FAQ states that tracking events on its tracking website are displayed in UTC. A timestamp can therefore appear several hours different from the local time at the sender's or recipient's location.
How long did FirstMile delivery take?
Published domestic Xparcel transit windows were approximately 1–3 days for Priority, 2–5 days for Expedited and 3–8 days for Ground. These were service-specific windows from when FirstMile was actively operating and should not be treated as current delivery promises.
Why has my FirstMile package stopped updating?
A package moving through FirstMile's multi-carrier network could have gaps between scans during transportation or handover to a delivery partner. For older shipments, FirstMile's current inactive-business status may also limit support or legacy data availability. Check whether Tracking identifies another carrier and contact the sender if no progress can be confirmed.
What should I do if FirstMile Tracking says delivered but I cannot find my package?
Check the delivery location and ask other people at the address whether they received the parcel. If another delivery partner is shown, review that carrier's Tracking information as well. FirstMile historically handled claims for lost or misdelivered packages, but because it is no longer operating as an active business, contacting the retailer or sender is now the safest first step for an unresolved shipment.
Who should I contact about an old FirstMile shipment?
Start with the retailer, marketplace seller or business that shipped the package. Legacy FirstMile pages list support@firstmile.com and 1-888-993-8594, but their current availability cannot be guaranteed following FirstMile's announcement that it is no longer operating as an active business.
Monthly Delivery Performance for FirstMile – October 2025
Our comprehensive monthly delivery report for FirstMile in October 2025 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 USAUnited States |  UnknownUnknown |
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