CSJWL, established in 2018, has rapidly emerged as a comprehensive service provider in the sphere of cross-border e-commerce logistics in China. Catering to a global audience, CSJWL services extend to over 200 countries and regions, making it an essential logistics partner for major international e-commerce platforms like Amazon, Wish, Tophatter, VOVA, and Shopify.
Global Expansion and Philosophy
With over 160 professional logistics service employees and more than six branches across mainland China, CSJWL is poised for significant expansion. In 2023, the company announced the launch of dedicated charter services in key global markets such as the United States, the United Kingdom, Canada, Germany, and Australia. Adhering to a philosophy of "integrity, unity, and innovation," CSJWL strives to provide "fast, accurate, and convenient" logistics services, focusing on building a world-class Chinese cross-border e-commerce enterprise.
Services Offered
CSJWL's range of services includes:
- Domestic Warehousing: Offering comprehensive, one-stop services to support the growth of small and medium-sized sellers.
- International Chamber of Shipping: Providing specialized door-to-door and port-to-port transportation services.
- International Air Transport: Facilitating air transport solutions with a wide range of routes and dedicated channels for B2B sellers.
Shipment Tracking with CSJWL
Online Tracking System
CSJWL offers an advanced online tracking system, enabling customers to monitor their shipments effortlessly. This feature is crucial for maintaining transparency and providing peace of mind throughout the shipping process.
Tracking Number Format
The tracking numbers for CSJWL shipments start with 'CSJ', followed by a unique combination of letters and numbers. This format allows for efficient tracking of shipments across different stages of their journey.
How to Track CSJWL Shipments?
To track CSJWL shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "CSJWL". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
Shipment Delivery Times and Contact Information
Examples of Delivery Times
- Charter Services to Major Markets: Shipments to countries like the USA, UK, Canada, Germany, and Australia may take approximately 5-10 business days, depending on the destination.
- International Air Transport: Delivery times for air transport can vary but generally fall within the range of 7-14 business days globally.
Contacting CSJWL for Shipment Issues
For support and inquiries regarding shipments, buyers from online platforms such as AliExpress, Alibaba, Amazon, and others are recommended to first contact their sellers or suppliers. These sellers have direct communication with CSJWL and are often more effective in getting prompt responses and resolving issues related to shipments.
Frequently Asked Questions
What should I do if my CSJWL tracking number isn't working?
If your CSJWL tracking number isn't working, ensure you've entered it correctly. If the problem persists, it may be due to a delay in the tracking system updating. Please wait for some time and try again. If the issue continues, contact the seller or supplier for further assistance, as they have direct communication channels with CSJWL.
What can I do if my CSJWL shipment is delayed?
Shipment delays can occur due to various reasons, including customs clearance and logistics challenges. If your shipment is delayed, use the tracking tool to check for any notifications or updates. For more detailed information, reach out to the seller or supplier from whom you made the purchase, as they can inquire directly with CSJWL on your behalf.
How do I report a lost or damaged package with CSJWL?
If you receive a damaged package or if your package is lost, report the issue to the seller or supplier from whom you purchased the item. They will liaise with CSJWL to address and resolve the issue. Provide all necessary details, including the tracking number and a description of the problem, for a quick resolution.
Can I change the delivery address for my CSJWL shipment?
Once a shipment is in transit, altering the delivery address can be complex. However, contact the seller or supplier as soon as possible with your request. They can communicate with CSJWL to determine if an address change is possible at that stage of the shipment.
What are the typical delivery times for CSJWL shipments?
Delivery times for CSJWL shipments vary depending on the destination and the type of service chosen. For example, charter services to countries like the USA, UK, and Canada typically take about 5-10 business days. Remember, these are estimated times and can be influenced by external factors such as customs processes.
Who should I contact for further questions or issues with my CSJWL shipment?
For any further questions or issues related to your CSJWL shipment, it's best to contact the seller or supplier from whom you made the purchase. They have direct access to CSJWL's customer support and can efficiently handle any queries or concerns regarding your shipment.
Summary
In summary, CSJWL stands as a prominent player in the logistics industry, particularly in the field of cross-border e-commerce. Their commitment to offering diverse and efficient logistics solutions, combined with a robust tracking system, positions them as a reliable choice for businesses and individuals navigating the complexities of global trade.