CityMail is a Swedish postal and parcel carrier that specializes in smart, data-driven deliveries for businesses and consumers. Its value proposition is simple: reliable nationwide coverage paired with clear shipment tracking so you can Track every step—from acceptance and sorting to Out for delivery and Delivered—without guesswork. The service also lets recipients look up their local delivery day so expectations are set before the parcel even moves.
For e-commerce, CityMail offers flexible last-mile options and predictable delivery windows across Sweden. The Tracking experience is built around a dedicated search flow where you enter your package reference and immediately see the latest status, ETA changes, and any delivery instructions (locker, agent, or home). This approach reduces missed deliveries, streamlines support, and keeps recipients in control.
CityMail’s delivery model focuses on weekday operations and fast next-day options for certain flows (like parcel lockers and agents), with proactive alerts when an expected delivery day changes. That means fewer status blind spots and a cleaner shipment tracking timeline—especially helpful when your order has already passed through multiple carriers before reaching Sweden.
CityMail services at a glance
- Business and consumer parcel delivery with trackable milestones (acceptance, hub moves, arrival at delivery unit, route departure, delivery).
- Parcel lockers & agents (including iBox parcel lockers) for fast, convenient pickup.
- Weekday home delivery with an expected day shown in Tracking and notifications if the day changes.
How CityMail shipment tracking works
The end-to-end flow you’ll typically see
- Shipment created — Your sender generates a label and you receive a tracking link or package reference.
- Accepted / Sorting — The parcel is scanned into the CityMail network and routed to the correct hub.
- In transit — Line-haul between hubs toward the destination area.
- Arrived at delivery unit — The local depot receives your parcel and plans the route.
- Out for delivery — A courier loads your parcel; this is when your ETA is most accurate.
- Delivered / Attempted — Handover completed, or an attempt is recorded with next steps (reattempt or pickup).
CityMail tracking number formats
CityMail uses a package reference (often alphanumeric) provided by the sender or in your notification. Formats can vary by merchant and service. Some cross-border parcels may also show a second, partner-carrier number once they enter Sweden. Best practice: keep the original CityMail reference as your master and Track both numbers on 4tracking.net for the fullest shipment tracking view.
How to track CityMail shipments?
To track CityMail shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "CityMail" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Delivery timeframes and realistic examples
CityMail delivers parcels on non-holiday weekdays, generally during daytime business hours. Locker and agent deliveries commonly occur the next day after CityMail receives the parcel. For home delivery, you’ll see the expected day in your tracking link; if that day changes, you’ll be notified.
Typical ranges (guidance)
- Locker/agent deliveries: next working day after receipt by CityMail (locker availability typically daytime).
- Home delivery: weekdays within the announced daytime window; the expected day is shown in Tracking.
Practical delivery-window examples
- Stockholm → Uppsala (locker): Received by CityMail Monday → Locker ready Tuesday (daytime window).
- Malmö → Lund (home): Accepted Tuesday morning → Arrived at delivery unit Tuesday afternoon → Out for delivery Wednesday → Delivered Wednesday (daytime).
- Cross-border handoff: Arrives Sweden Thursday → Arrived at delivery unit Friday → Agent pickup available Friday afternoon; home delivery typically next weekday if chosen.
Tip: Your most reliable indicator is the latest event on the Tracking page—especially when it flips to Out for delivery or shows a fresh expected day.
Why 4tracking.net? Many Swedish deliveries begin on another network before CityMail takes the last mile. A central dashboard keeps all Tracking updates together and reduces support pings.
Troubleshooting: common tracking issues
Tracking says “not found” or shows no updates
New labels can take time to sync. Re-enter the exact reference (no spaces) and Track again. If nothing changes after 24–48 hours from the sender’s “shipped” notice, ask the store to confirm when the parcel was handed to CityMail.
“Out for delivery,” but nothing arrived
Routes can shift due to volume, weather, or access. If delivery doesn’t complete by evening, shipment tracking should refresh with a new day or show Attempted delivery and next steps.
“Delivered,” but you can’t find it
Check safe-drop locations (post room, concierge, neighbours) and the time-stamp in Tracking. If still missing after a short interval, contact the sender to open a trace and provide any building/locker info shown in the status.
Address or access issues
If you see Address issue or repeated Attempted delivery, share apartment, buzzer/gate, and phone details with the sender so they can update delivery notes.
How to contact CityMail if there’s a problem
If your parcel is a shop order, start with the seller/store—they can correct addresses, request reattempts, or initiate a trace. For direct recipient support in Sweden, CityMail lists the following:
- Recipient service (questions about deliveries): 0771-40 60 40, [email protected]
- Switchboard: 08-709 43 00, [email protected]
- Address: CityMail Sweden AB, Box 90108, 120 21 Stockholm
Key takeaways for CityMail shipment tracking
- Swedish parcel carrier with a simple, reliable Tracking experience and a dedicated search flow for package references.
- Locker/agent deliveries are typically next working day after receipt; weekday home deliveries run during daytime hours with status notifications for day changes.
- For the fullest visibility, Track your CityMail reference (and any partner number) on 4tracking.net to unify every shipment tracking event in one view
Frequently asked questions about CityMail shipment tracking issues
Why does my CityMail tracking say “not found” or “invalid”?
New labels can take several hours to sync across systems, especially for China→Sweden shipments that pass through multiple partners. Re-enter the exact reference (no spaces/dashes) and Track again. If shipment tracking still fails after 24–48 hours, ask the seller to confirm the hand-off date to CityMail and verify that you’re using the CityMail/Sweden reference (not an internal warehouse code).
I have two numbers: a China leg code and a Swedish code. Which should I Track?
Keep both. Use the original China leg number for the export/line-haul portion and the CityMail reference once the parcel reaches Sweden. A multi-carrier tool (like 4tracking.net) can Track both and unify events into one timeline.
Tracking hasn’t updated since “Departed origin.” Is that normal for China→Sweden?
Yes. The international leg often has few scans. The next visible events typically appear at Arrived in Sweden, Customs, Arrived at delivery unit, then Out for delivery. Long weekends, flight capacity, or consolidation cycles can extend this gap.
It shows “Customs info required” or “Held at customs.” What should I do?
Provide any requested data (personal ID/tax number) or pay duties/VAT if not prepaid. After submission, watch Tracking for Customs cleared. If it doesn’t update within 48–72 hours, ask the seller to escalate.
Why is my parcel “In transit” for several days inside Sweden?
“In transit” covers movement between Swedish hubs and the destination unit. Volume spikes, weather, or long-distance routes can keep it in this state. The key handovers to watch for are Arrived at delivery unit and Out for delivery.
The tracking shows the wrong city—was the parcel misrouted?
Not necessarily. Early Swedish scans may reflect a national/regional hub, not your town. If a final delivery scan appears in a city that isn’t yours, contact the seller immediately to open a trace with CityMail.
Status says “Arrived at delivery unit,” but nothing today. Why?
Route capacity or cut-off times can push delivery to the next working day. Refresh Tracking—once it flips to Out for delivery, that’s your most accurate ETA.
It’s “Out for delivery,” but nothing arrived by evening.
Routes can change mid-day due to traffic or access issues. Shipment tracking should roll to Attempted delivery or assign a new day. If it doesn’t, check again the next morning and inform the seller if there’s still no change.
What does “Attempted delivery” mean and what should I do?
The driver couldn’t hand over (no safe-drop, locked entrance, or signature needed). Check door tags/SMS and make sure buzzer/gate/concierge details are correct. Most routes reattempt on the next working day or direct the parcel to an agent/locker.
Tracking shows “Delivered,” but I can’t find the parcel.
Look in common safe-drop areas (parcel room, concierge, neighbours) and confirm the time stamp. If still missing after a short interval, notify the seller with your tracking number and any camera/concierge notes so they can request proof of delivery.
Can I change the delivery address or time after the parcel leaves China?
Address changes are limited once in transit and often impossible after Out for delivery. Time-of-day changes are rarely supported. Contact the seller quickly; they can see what CityMail or the partner can do.
How long does delivery usually take from China to Sweden?
Typical end-to-end windows are ~6–12 business days, depending on the export schedule, flights, and customs. After CityMail receives the parcel in Sweden, expect ~1–2 working days to home/agent/locker in most areas (rural routes can take longer). Always trust the latest Tracking scan over generic estimates.
My number works on the China carrier’s site but not on Swedish sites.
That’s common before hand-off. Use the China number for the export portion; once you receive a CityMail reference, use that for Swedish shipment tracking. If you don’t have a Swedish code yet, ask the seller.
Can I add delivery instructions (buzzer, gate, safe-drop) after dispatch?
Often yes—send clear notes to the seller so they can pass them to CityMail. If the parcel is already Out for delivery, the update may apply to the next attempt.
Do CityMail deliveries go to parcel lockers or agents?
Yes, depending on the service chosen by the sender. Tracking will show the pickup point address and hold period when applicable.
How do weekends or holidays affect delivery in Sweden?
Operating calendars can shift ETAs around weekends and public holidays. If your expected day falls on a holiday, plan for the next working day. Keep an eye on Tracking for the updated plan.
What if my parcel is damaged or items are missing?
Photograph the packaging, label, and contents immediately and keep all materials. Send the photos plus your tracking number to the seller. They’ll coordinate with CityMail and the upstream carrier for a claim or replacement.
Who should I contact first for CityMail tracking problems?
Start with the seller/store. They can correct addresses, request reattempts, obtain proof of delivery, or open traces with CityMail and the China leg partner—much faster than recipients contacting carriers one-by-one.
What details speed up support when I report an issue?
Include: your CityMail reference (and the China leg number), full delivery address and phone, the latest Tracking status + timestamp, and any photos/door tags. This helps the seller and CityMail resolve the case quickly.