CityMail Sweden is a Swedish postal and parcel delivery company serving households and e-commerce customers across Sweden. In addition to its established letter-delivery network, CityMail provides parcel services designed for online retailers, with delivery options that place packages in the mailbox, at the door, in a parcel locker or at a nearby service point.
CityMail's daytime home-delivery service is intended for smaller packages and includes Tracking and delivery confirmation with a photo. Depending on the parcel size and delivery conditions, an eligible shipment can be placed in the recipient's mailbox or mail slot, outside the door or in a bag attached to the mailbox. The company also provides an evening home-delivery service for larger parcels, with optional services such as signature, age verification and identity checks when ordered by the sender.
Recipients can also receive packages through iBoxen parcel lockers or participating service points. CityMail uses DHL's service-point network for its service-point delivery product, while iBoxen provides parcel lockers that can be accessed using the required digital identification. These alternatives are useful when home delivery is unsuitable or when the recipient is offered the option to redirect an eligible shipment before it leaves the terminal.
For e-commerce businesses, CityMail also offers returns, including label-free return solutions that can involve home collection or parcel lockers. The company states that its parcel operation reaches around six million households in Sweden and uses more than 100 local offices as part of its distribution network.
How CityMail shipment tracking works
You can Track a CityMail package through 4Tracking by entering the shipment tracking number in the tracking field. 4Tracking can automatically identify supported carriers from the number; select CityMail if necessary, press the Track button, and you will be redirected to the tracking-results page where the available shipment events are displayed.
CityMail also provides its own online package tracking page. When the carrier receives shipment information, the recipient can receive an SMS or email containing a link to the Tracking page. The tracking number itself is also included in these messages and can be entered manually on CityMail's website.
The tracking page can show when CityMail has been notified about the shipment, when the package has arrived at a terminal, when it is being prepared for delivery, when it is travelling to a service point and when it has been delivered. CityMail's official tracking-event documentation also includes statuses for delivery disruptions, incorrectly sorted shipments, unsuccessful identity checks, returns and packages redirected to service points.
Recipients can use the tracking link to see the expected delivery date and, where available, information about where and how the package will be delivered. If CityMail changes the expected delivery date, the company states that the recipient is informed through the same SMS or email channel.
CityMail tracking number formats
CityMail does not publish one universal character length or one fixed tracking-number pattern that applies to every package product. Its official tracking page currently provides BCMIG12334556 as an example tracking number, while official label documentation provides BCMT1234567890 as another example.
These official examples confirm that CityMail package references can be alphanumeric and can begin with letters such as BCM followed by additional letters and digits. However, the examples have different structures, and CityMail does not state that every shipment must use the same prefix or length.
For reliable package tracking, copy the complete tracking number from the SMS, email or retailer's shipment information exactly as supplied. Do not remove letters or digits simply to make the number resemble another CityMail reference. If an online-store order number does not work, ask the retailer for the actual CityMail package reference.
CityMail delivery times and supported examples
CityMail offers different delivery speeds depending on the parcel product selected by the e-commerce retailer. For daytime home delivery, the company's current service conditions distinguish between Prio and Bas. Prio packages are normally delivered within two non-holiday weekdays after the handover day, while Bas packages are normally delivered within four non-holiday weekdays after handover.
CityMail summarizes these home-delivery options for recipients as approximately 1–2 days or 1–4 days, depending on what the retailer selected. Daytime home delivery normally takes place on non-holiday weekdays between 08:00 and 17:00, and the expected date is displayed through the shipment's tracking link.
For evening home delivery, CityMail's current service conditions state that delivery is normally performed the day after handover, with evening delivery taking place between 17:00 and 22:00. CityMail also describes same-day evening delivery as an option for certain urgent business requirements, but this should not be assumed for an ordinary package unless the sender purchased that service.
For service-point packages, delivery to the CityMail-connected service point and notification to the recipient normally take place on the first non-holiday weekday after CityMail receives the package. The company's service page similarly describes service-point delivery through the DHL network as normally occurring the next day before 12:00.
For parcel-locker delivery, CityMail's current terms state that delivery to the locker and notification to the recipient normally take place on the first non-holiday weekday after handover. These timings are normal service targets rather than unconditional guarantees, and operational disruptions can result in an updated estimated delivery date being shown in Tracking.
How to contact CityMail about shipment issues
CityMail's recipient customer service can be reached by telephone at 0771-40 60 40 or by email at mottagarservice@citymail.se. The published customer-service hours are 08:30 to 17:00 on non-holiday weekdays.
Before contacting support, check the latest shipment event through package tracking and have the tracking number ready. If Tracking says the package has been delivered but you cannot find it, CityMail recommends first checking the mailbox or mail slot, outside the entrance door and any bag attached to the mailbox because these are normal locations for eligible home-delivery packages.
If the package is still missing after checking those locations, contact CityMail recipient service. If the contents arrived damaged rather than merely the outer packaging, CityMail instructs recipients to contact the e-commerce retailer. The retailer can then contact CityMail and request the appropriate investigation.
CityMail cannot normally change the delivery address once a package is already travelling through its network. However, for eligible shipments the recipient may be able to change the delivery method to an iBoxen parcel locker or DHL service point through the link in the SMS notification. This change must be made before the package has left the terminal.
Frequently asked questions about CityMail package tracking issues
Why is my CityMail tracking number not working?
Check that you entered the CityMail package reference from the carrier's SMS, email or retailer shipping notification rather than an order number or payment reference. CityMail uses alphanumeric references and does not publish one universal format for every package. If the shipment was only recently announced, CityMail may also be waiting to physically receive it from the retailer.
What does a CityMail tracking number look like?
Official CityMail examples include BCMIG12334556 on its tracking page and BCMT1234567890 in its label documentation. These examples show that CityMail references can combine letters and numbers, but they should not be treated as proof of one fixed length or prefix for every shipment.
Where can I find my CityMail tracking number?
CityMail states that the tracking number is included in the SMS or email messages sent about the package. Those messages normally also contain a direct link to the shipment's Tracking page.
Why does Tracking say CityMail is waiting for my package?
This means CityMail has received electronic information about an upcoming delivery but has not yet physically received the package. The retailer or sender may still be preparing or transferring the shipment to CityMail. If the status remains unchanged for an unusually long time, contact the sender first.
How long does CityMail home delivery take?
For daytime home delivery, CityMail offers a Prio option that is normally delivered within two non-holiday weekdays after handover and a Bas option that is normally delivered within four. CityMail describes these to recipients as approximately 1–2 days or 1–4 days depending on the service selected by the e-commerce retailer.
Does CityMail deliver packages in the evening?
Yes. CityMail has a separate evening home-delivery product. Its current terms state that these packages are normally delivered the day after handover between 17:00 and 22:00. The availability of that service depends on what the sender has ordered.
Why was my CityMail package redirected to a service point?
CityMail's official tracking documentation includes a status for delivery disruptions that cause a package to be redirected to the nearest service point. The company can also redirect packages that cannot be handled under the conditions of the original home-delivery product. Follow the updated Tracking information and wait for the collection notification.
Can I change my CityMail delivery method?
For eligible shipments, yes. Before the package leaves the terminal, the SMS tracking link may offer an option to switch the shipment to an iBoxen parcel locker or DHL service point. Once the package is already on its way for delivery, CityMail states that the delivery method can no longer be changed.
Can I change the delivery address of a CityMail package?
No. CityMail states that once the package is on its way, it cannot redirect it to another address. If the option is available before final dispatch from the terminal, changing the delivery method to a parcel locker or service point may be an alternative.
What should I do if CityMail Tracking says delivered but I cannot find my package?
First check your mailbox or mail slot, outside your entrance door and any bag attached to your mailbox. These are normal delivery locations for CityMail home packages. If the shipment is still missing, contact recipient service at 0771-40 60 40 or mottagarservice@citymail.se.
What should I do if my CityMail package is damaged?
Check whether only the packaging is damaged or whether the contents are affected. If the contents are damaged, CityMail instructs recipients to contact the e-commerce retailer where the order was placed. The retailer can then raise the case with CityMail.
Why did my expected CityMail delivery date change?
Operational disruptions can prevent CityMail from delivering on the original estimated date. When this happens, the company updates the expected delivery date in the Tracking link and sends the recipient updated information by SMS or email.
Monthly Delivery Performance for CityMail – September 2026
Our comprehensive monthly delivery report for CityMail in September 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 CHNChina |  SWESweden |
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 UnknownUnknown | SWE Sweden |
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