Aramex is a global courier, parcel, and express mail delivery company based in Dubai, United Arab Emirates. The company was founded in 1982 by Fadi Ghandour and Bill Kingson. It emerged as a significant player in the logistics and transportation industry, offering a wide range of services including international and domestic express delivery, freight forwarding, logistics and warehousing solutions, and e-commerce services.
Aramex has a notable presence in the Middle East and North Africa (MENA) region, positioning itself as a leading logistics and transportation provider in these areas. However, its operations extend globally, with a network that spans across many countries and territories worldwide. This wide-reaching network allows Aramex to facilitate international trade and cater to the logistics needs of businesses of varying sizes, from small and medium enterprises to large corporations.
Innovation and sustainability are key components of Aramex's business model. The company has invested in technology to improve operational efficiency, enhance customer service, and offer innovative shipping solutions. Aramex has also shown a commitment to environmental sustainability through initiatives aimed at reducing its carbon footprint and promoting eco-friendly practices within its operations.
Aramex is publicly traded on the Dubai Financial Market and has experienced significant growth over the years, both organically and through strategic acquisitions. This growth reflects the increasing demand for logistics and transportation services globally, driven by trends such as the rise of e-commerce and the globalization of supply chains.
Despite the challenges in the logistics and transportation industry, including fluctuating fuel prices, regulatory changes, and competition, Aramex has managed to maintain its position as a key player through strategic planning, adaptability, and a focus on customer-centric solutions.
How do I track Aramex shipments?
To track a Aramex shipments, enter the tracking number in the field above, click the "Carrier" button, and select "Aramex" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.
You might be wondering, "What does an Aramex tracking number look like?"
How does Aramex tracking number look like?
Aramex tracking numbers can consist of either 10-11 digits (e.g., 1623456879, 36123456789) or a combination of letters and digits. For example, they might begin with "DBP" followed by 10 digits (e.g., DBP1123456789).
How long does it take for Aramex to deliver your shipments?
The delivery time for Aramex shipments varies depending on the destination, service selected, and other factors such as customs clearance. Generally, express shipments are delivered within 1-3 business days for domestic destinations and 3-5 business days for international destinations. For freight shipments, delivery times may vary depending on the mode of transportation and the destination.
Here are some examples of delivery times:
- Domestic express parcel delivery within the UAE: 1-2 business days
- Express parcel delivery from Dubai, UAE to Riyadh, Saudi Arabia: 2-4 business days
- Domestic express parcel delivery within Saudi Arabia (e.g., from Riyadh to Jeddah): 1-3 business days
- Express parcel delivery from Dubai to New York, USA: 3-5 business days
- Air freight shipment from Dubai to London, UK: 5-7 business days
- Ocean freight shipment from Dubai to Sydney, Australia: 18-22 business days
What are the weight limits for Aramex Express services?
Aramex offers various weight limits for their services. For the "Express Parcel" service, there is a minimum weight limit of 500 grams (1 lb). In contrast, the "International Express" service has a maximum weight limit of 30 kg (66 lbs) for shipments to any location worldwide.
How Can I Contact Aramex for Support?
If you need to get in touch with Aramex for assistance or support regarding your shipment, the best way to start is by visiting their official Help Center at https://www.aramex.com/support/help-center. This resource provides a comprehensive range of information and tools to help address your queries or concerns directly online.
For more personalized assistance or to address specific issues related to your shipments, it's crucial to contact the Aramex team that operates within your country to ensure that you are receiving the most accurate and relevant support. You can verify and contact the correct Aramex team for your region by consulting the detailed contact information available on the same Help Center page: https://www.aramex.com/support/help-center.
This approach ensures that your inquiries are directed to the team best equipped to assist you, based on your geographical location and the nature of your query. Whether it's a question about a delayed shipment, tracking information, or any other service-related issue, the Aramex Help Center is your gateway to finding the right support quickly and efficiently.
Frequently Asked Questions about Aramex
What should I do if my Aramex shipment is delayed?
In the event that your Aramex shipment experiences a delay, the initial step is to verify the current status of your shipment using the provided Aramex tracking number. This action will give you the latest updates and potentially offer insights into the cause of the delay. Should the shipment continue to be delayed beyond the expected delivery timeframe, or if you find yourself in need of additional support, reaching out to Aramex customer support is the next recommended course of action. You can contact them through their official phone lines or via email. Aramex's customer service team is equipped to assist you with detailed information on your shipment's progress and can guide you on the next steps to take, including how to address any issues that may be causing the delay. This proactive approach ensures that you remain informed about your shipment and can facilitate a resolution to the delay.
How can I report a lost or damaged Aramex shipment?
If your shipment is lost or damaged, contact Aramex customer support immediately. Provide them with your tracking number and any relevant information about the issue. Aramex will investigate the matter and provide you with information on how to proceed.
My tracking information has not been updated for several days, what should I do?
If your tracking information hasn't been updated for an extended period, it could be due to various reasons such as customs clearance, delays in transit, or technical issues. Contact Aramex customer support to inquire about the status of your shipment.
What if my Aramex shipment is delivered to the wrong address?
In the event that your shipment is delivered to the wrong address, contact Aramex customer support as soon as possible. Provide them with your tracking number and the correct delivery address. They will investigate the issue and take the necessary steps to resolve it.
How can I change the delivery address of my Aramex shipment?
If you need to change the delivery address of your shipment, contact Aramex customer support as soon as possible. They will guide you through the process and inform you of any additional fees that may apply.
What happens if I'm not at home when my Aramex shipment is delivered?
If you're not at home when your Aramex shipment arrives, the courier may leave a notice with instructions on how to reschedule the delivery or pick up the shipment from a nearby location. Alternatively, you can contact Aramex customer support to arrange for redelivery or shipment pickup.
When will my Aramex tracking number be available?
Your Aramex tracking number should be available once your shipment has been processed and picked up by Aramex. If you do not receive a tracking number or have issues with it, contact the sender or Aramex customer support for assistance.
Why is my Aramex tracking number not working?
If your Aramex tracking number is not working, it could be due to several reasons, such as the shipment not being processed yet, an incorrect tracking number, or a typo in the tracking number you entered. Double-check the tracking number to ensure it is correct. If the tracking number is correct, wait for some time to allow the shipment to be processed before trying to track it again. If the issue persists, contact Aramex customer support for assistance.
Can I Track Multiple Aramex Shipments at the Same Time?
Yes, it is entirely feasible to track multiple Aramex shipments simultaneously. To do so, simply enter the distinct tracking numbers for each of your shipments into the provided tracking field, ensuring that each number is on a separate line. This functionality allows for the efficient monitoring of various shipments, enabling you to stay updated on the progress and estimated delivery times of all your Aramex shipments in one consolidated view. This feature is especially beneficial for individuals or businesses managing multiple orders, as it streamlines the tracking process and saves time.
What is the Meaning of "In Transit" in My Aramex Tracking Status?
When you see "In Transit" as your Aramex tracking status, it signifies that your shipment is actively progressing towards its destination. This phase of the delivery process encompasses the movement of your shipment through various modes of transportation, which can include air freight, maritime shipping, or overland transit. The term "In Transit" is indicative of a dynamic state where the shipment is being handed over across different hubs or transit points—such as logistic centers, airports, seaports, or distribution facilities—ensuring that it is steadily on the move to reach you. This status is an essential part of the tracking information as it provides assurance that your shipment is under transit and has not stalled or reached its final destination yet.
What to Do If Aramex Tracking Indicates "Delivered" But Shipment Is Not Received?
If your Aramex tracking indicates your shipment has been "Delivered" yet you have not received it, begin by inspecting the delivery area for the shipment or any notice of delivery. Sometimes, the shipment may be placed in a secure location or with a neighbor for safety. If the shipment remains unfound, promptly reach out to Aramex customer support for further assistance. They can help investigate the discrepancy and ensure you receive your shipment.