T-CAT, widely known in Taiwan as Black Cat Takkyubin, is the parcel-delivery brand operated by President Transnet Corp. The company introduced Takkyubin service to Taiwan through technical cooperation with Japan's Yamato Transport and officially began operations in October 2000. Its network now handles home-delivery shipments across Taiwan's main island and supported offshore areas.
T-CAT's services cover ordinary room-temperature parcels as well as temperature-controlled shipments. Its Cool Takkyubin service handles refrigerated parcels at 0°C to 7°C and frozen parcels below -15°C, subject to packaging and pre-cooling requirements. Standard room-temperature delivery accepts items such as ordinary packages, luggage, gifts and other eligible goods within the carrier's published size and weight limits.
Customers also have alternative delivery options. Economy Takkyubin provides a prepaid packaging service for eligible room-temperature parcels sent between locations on Taiwan's main island, while T-CAT Quick-to-Store sends eligible parcels to 7-ELEVEN stores for recipient collection. Other specialized products include golf-equipment delivery, freight-charge-on-delivery options and services that allow eligible home-delivery packages to be redirected to a participating store.
T-CAT provides online parcel Tracking through its official website and icat service, where customers can check the latest shipment status using the package inquiry number. For readers using 4Tracking, package tracking works by entering the T-CAT tracking number supplied on the waybill or by the sender and following the available collection, transit and delivery events.
How to Track a T-CAT package
Enter the T-CAT package inquiry number into the tracking field on 4Tracking and submit the search. The carrier's official tracker says the inquiry number is printed at the upper left of the waybill and can be used to check the current delivery status. Enter the digits without hyphens, letters, full-width numerals or other symbols.
T-CAT's standard tracking tool allows customers to check multiple individual parcels, while a separate consecutive-number search can follow a group of sequential shipment numbers. The carrier keeps online Tracking information for three months, so older shipment histories may no longer be available through the public search system.
If no record appears, T-CAT says possible reasons include an incorrect number or shipment data that is still being processed. Recipients who do not know the inquiry number should ask the sender for it, because the number from the waybill is required to identify the package.
T-CAT tracking-number formats
T-CAT's official parcel tracker states that standard inquiry numbers contain either 10 or 12 digits. Its customer-service FAQ specifically describes the commonly used package inquiry number as a 10-digit numeric code located at the upper right of the shipping document.
T-CAT's online customer-service form accepts shipment inquiry numbers in a 10-to-12-digit field, but the main tracking instructions specifically identify 10- or 12-digit waybill numbers. Because the company's official pages use these slightly different descriptions for different systems, it is safest to use the complete numeric identifier exactly as printed rather than changing its length.
Do not enter hyphens or replace the carrier number with a merchant order reference. If the sender provides a number containing formatting marks, use the numeric T-CAT inquiry number required by the official tracking system.
T-CAT delivery times in Taiwan
T-CAT publishes delivery schedules according to service, posting day and destination. For ordinary, Cool and Economy Takkyubin shipments sent between locations on Taiwan's main island from Monday through Friday and handed over by 5:00 PM, the expected delivery day is the following day. Available preferred delivery periods include no specified time, before 1:00 PM and from 2:00 PM to 6:00 PM.
A supported weekend example differs: for eligible main-island parcels handed over between Friday at 5:00 PM and Sunday at 2:00 PM, T-CAT lists Monday as the expected delivery day. Shipments tendered after the applicable cutoff are treated as having been sent the following day, which moves the expected delivery schedule forward accordingly.
Golf Takkyubin follows another schedule. For main-island shipments accepted by 5:00 PM from Monday through Saturday, T-CAT lists delivery two days later. The company specifically advises golfers to send clubs sufficiently early so that equipment reaches the course before the planned playing time.
Quick-to-Store shipments between main-island locations generally have next-day arrival at the selected store when accepted within the weekday cutoff. T-CAT also advertises same-day store delivery in selected areas of Taipei, New Taipei, Keelung and Taoyuan when eligible parcels are sent before 11:00 AM, with collection available after 7:00 PM. This same-day option is geographically restricted and should not be assumed for other areas.
Deliveries involving offshore islands such as Kinmen, Penghu, Matsu and Green Island cannot be guaranteed for a specific day or time because they depend on airline and marine-transport schedules and capacity. Weather, sea conditions, vessel suspensions and other uncontrollable factors can extend the delivery date.
Understanding common T-CAT Tracking updates
T-CAT's official status guide includes events corresponding to collection in progress, collected, in transfer, out for delivery and successfully delivered. A transfer status means the package is moving between a local office and a transfer center, while out for delivery indicates that a service driver is taking the parcel toward the recipient.
Other statuses can require attention. A package may be temporarily held at a service office, or an investigation status may appear because of issues such as an unclear address, flight delay, recipient relocation or refusal. T-CAT also records unsuccessful pickup attempts and situations where the recipient is absent or a business is closed.
If Tracking remains unchanged, compare the latest event with the published schedule for the shipment type. A delay affecting an offshore route, for example, should not automatically be judged against the next-day main-island delivery schedule.
Contacting T-CAT about shipment issues
T-CAT lists its customer-service hotline as 412-8888. Customers calling from a mobile phone should dial 02-412-8888. The official call-center page gives service hours of 8:00 AM to 7:00 PM from Monday through Saturday.
The official website also provides an online customer-service form where customers can enter the shipment inquiry number, delivery address, contact information and details of the problem. The published response hours for the web customer-service mailbox are Monday through Saturday from 8:00 AM to 6:00 PM. T-CAT additionally provides intelligent online customer service for common questions and shipment assistance.
When reporting a delayed, missing or incorrectly routed package, have the inquiry number available before contacting support. T-CAT specifically recommends confirming the tracking number with the sender in advance when asking customer service to investigate shipment status.
Frequently asked questions about T-CAT package tracking issues
Why is my T-CAT tracking number not working?
The number may have been entered incorrectly or the shipment information may still be processing. T-CAT instructs users to enter numeric characters without hyphens, letters, full-width digits or other symbols. If the package still cannot be found, call customer service or use the official online enquiry form.
What does a T-CAT tracking number look like?
The official T-CAT tracker describes 10- or 12-digit numeric inquiry numbers. Its FAQ also refers specifically to a 10-digit package inquiry number on the shipping document. Use the full number supplied for your shipment rather than altering it to match another parcel.
Can I Track T-CAT packages on 4Tracking?
Yes. Enter the T-CAT inquiry number into 4Tracking to check available package tracking events. The same carrier number can be used with T-CAT's official tracking service.
How long does T-CAT delivery take on Taiwan's main island?
For eligible ordinary, Cool and Economy Takkyubin packages handed over by 5:00 PM from Monday through Friday, T-CAT lists next-day delivery between main-island locations. Weekend and specialized services follow different schedules, so check the shipment type and acceptance time.
Does T-CAT offer same-day delivery?
T-CAT's Quick-to-Store service provides a supported same-day example in selected areas of Taipei, New Taipei, Keelung and Taoyuan. Eligible parcels sent before 11:00 AM can be available at the selected 7-ELEVEN after 7:00 PM. This service is limited to specified areas and conditions.
Why is my T-CAT package to an offshore island delayed?
Shipments between Taiwan's main island and supported offshore islands rely on flights or ships. T-CAT states that scheduled delivery dates and time windows cannot be guaranteed on these routes, and weather, sea conditions or transportation capacity can cause delays.
How long is T-CAT tracking information available?
T-CAT states that public shipment information is retained for three months. Packages older than that period may no longer be searchable through the standard online Tracking service.
Who should I contact about a delayed or missing T-CAT package?
Call T-CAT at 412-8888, or 02-412-8888 from a mobile phone, during customer-service hours from 8:00 AM to 7:00 PM Monday through Saturday. You can also submit the official online customer-service form and include your package inquiry number and delivery details.