Packlink is a digital platform that provides users with the ability to compare and book shipment services from a variety of carriers at competitive prices. The platform is designed to be free for usage, where customers only pay for the shipment services they opt for. A wide range of carriers are made available, thereby providing a diverse set of options to choose from based on individual needs and budget. Services offered range from express, standard, economy, to premium, enabling customers to select the service tier that aligns with their requirements. Packlink is not just for individual users; it extends its service to online sellers through its Packlink PRO platform. This platform is tailored for businesses and e-commerce platforms, offering a streamlined way to manage national and international shipments all from a single control panel.
Headquarters and Global Presence
Packlink has its headquarters situated in Madrid, Spain, specifically at Calle Amaltea 9. The company has established itself as a reputable platform in the shipping sector since its inception in 2012. Being based in Spain does not limit its reach as Packlink offers its services globally, allowing users to conduct shipments worldwide with market leaders in shipping.
Tracking Shipments: A Closer Look
One of the key features provided by Packlink is its shipment tracking tool. Users curious about the whereabouts of their parcel can simply enter their unique tracking reference number on Packlink's tracking page to locate and track their parcel. In case a user can't find their Packlink tracking reference, they can use a courier-specific tracking reference number, which can be found on the confirmation email received at the time of booking or shipment. The tracking tool is partnered with reputable couriers like DPD, DHL, and UPS to provide direct tracking services, ensuring that any updates on the package's status by these couriers are reflected in Packlink's tracking tool.
How to track Packlink shipments?
To track Packlink shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "Packlink". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
How to Contact Packlink for Shipment Issues?
For any concerns or issues regarding shipments, Packlink provides support via chat or email from Monday to Friday between 08:00 to 20:00 and on Saturday from 09:00 to 18:00. Users can contact Packlink to inquire about their delivery, arrange a new collection, raise a claim, or check their invoice among other concerns. The support is structured to provide assistance and resolve issues in a timely and efficient manner.
Frequently Asked Questions about Packlink
What is Packlink and what services does it provide?
Packlink is an online tool that helps users compare and book shipment services from a variety of carriers at competitive rates. It offers services ranging from express, standard, economy to premium, catering to both individual and business needs through its Packlink PRO platform for online sellers.
Where is Packlink headquartered?
Packlink is headquartered in Madrid, Spain at Calle Amaltea 9.
How does shipment tracking work on Packlink?
Packlink provides a tracking tool where users can enter their unique tracking reference number to locate and track their parcel. The tool is integrated with reputable couriers like DPD, DHL, and UPS to provide direct tracking services. Any status updates by these couriers are reflected in Packlink's tracking tool. You can also use our shipment tracking to track you shipments.
What are the hours of operation for Packlink’s support?
Packlink’s support is available from Monday to Friday between 08:00 to 20:00 and on Saturday from 09:00 to 18:00. Users can reach out via chat or email for assistance with their shipments.
Does Packlink handle shipments for eBay and Amazon?
Yes, Packlink offers tailored solutions for online sellers and e-commerce platforms, which include eBay and Amazon sellers. Through the Packlink PRO platform, sellers can manage their national and international shipments efficiently, connect their e-commerce or marketplace accounts, and keep track of their shipments from a single control panel.
What should I do if there is an issue with my shipment?
If there's an issue with your shipment, you can contact Packlink’s support either via chat or email to get assistance. They can help with arranging a new collection, raising a claim, checking your invoice, and other shipment-related concerns.