Lion Parcel is a logistics and courier company operated by PT Lion Express, established in Indonesia in 2013. The company provides package delivery services supported by the Lion Group transportation network, serving individual senders, online sellers and businesses that need regular, economical, priority or large-package shipping.
In Indonesia, Lion Parcel offers several services for different delivery needs. These include BOSSPACK for priority shipments, REGPACK for regular delivery, JAGOPACK for economical shipping, BIGPACK and BIGPACK FAST for larger packages, and VIPPACK for time-sensitive shipments. Customers can choose a service according to package size, required speed and available coverage.
Lion Parcel also operates in Malaysia, where its service portfolio includes domestic Economy Express and international shipping products. For shipments between its verified markets, Lion Parcel offers INTERPACK from Indonesia to Malaysia and INTERPACK MAXI for eligible shipments from Malaysia to Indonesia, giving customers cross-border options in addition to domestic delivery.
Other features available through Lion Parcel include pickup and drop-off options, Cash on Delivery services where supported, shipment claims and online package tracking. Tracking is particularly useful after a package enters the logistics network because senders and recipients can follow recorded shipment events and check whether the parcel is still processing, moving toward its destination or approaching delivery.
How Lion Parcel shipment tracking works
Lion Parcel uses a shipment reference commonly called an STT or nomor resi, meaning the tracking or receipt number. The official Indonesian tracking page asks customers to enter this STT to check shipment status, while the Malaysian tracking page similarly asks for the package tracking number.
To Track a Lion Parcel package with 4Tracking, enter the Lion Parcel tracking number in the tracking field. 4Tracking can automatically identify the supported carrier; select Lion Parcel if necessary and press the Track button. You will then be redirected to the results page, where available Tracking events are displayed in sequence so you can follow the package's progress.
You can also use Lion Parcel's official tracking page. Enter the STT or tracking number exactly as supplied by Lion Parcel or the sender. Lion Parcel's help section also refers to Shipment ID and Group ID identifiers, so customers should make sure they are using the actual STT or tracking reference when checking an individual shipment.
Lion Parcel tracking number formats
Lion Parcel officially refers to its package tracking reference as an STT or nomor resi. An official Lion Parcel claim form provides 881234567890 as an example tracking number, showing that 12-digit numeric references are used within its shipment system.
However, Lion Parcel's public documentation does not state that every shipment in Indonesia and Malaysia must use exactly the same 12-digit pattern. For this reason, do not add, remove or rearrange characters simply to make a number match that example. Use the complete STT or tracking number printed on the shipment information or supplied by the sender.
If your number is not recognized, verify each digit and make sure you have not entered a Shipment ID, Group ID, order number or another merchant reference instead of the Lion Parcel STT. If the shipment was created very recently, you can also try Tracking again after it has entered the carrier's processing system.
Lion Parcel delivery times and supported examples
Delivery estimates vary according to service, route and package type. Lion Parcel publishes several estimated timeframes for its Indonesian services. BOSSPACK priority shipments are listed at approximately 1–2 days, REGPACK regular shipments at 2–3 days, and JAGOPACK economical shipments at approximately 2–7 days.
For larger packages in Indonesia, BIGPACK is listed with an estimated 6–9 days, while BIGPACK FAST is listed at approximately 2–3 days. VIPPACK is designed for faster intercity or inter-island movements and is advertised with a timeframe of less than 24 hours under its applicable service conditions.
For shipments from Indonesia to Malaysia using INTERPACK, Lion Parcel publishes an estimate of approximately 3–5 working days. This estimate excludes Sundays, national holidays and customs-clearance time. The actual arrival date can therefore be later when customs processing or other route-specific delays apply.
For INTERPACK MAXI shipments from Malaysia to Indonesia, the published estimate is approximately 7–10 working days, depending on the origin and destination cities. Lion Parcel states that these shipments are processed on a scheduled basis and that Sundays, public holidays and customs-clearance processes are excluded from the estimate.
How to contact Lion Parcel about shipment issues
If your package has stopped updating, is late, appears delivered but cannot be found, or has another delivery problem, first check the latest package tracking event and confirm that the STT was entered correctly. Lion Parcel provides customer-service links through its official website and dedicated online forms for package claims.
For Indonesia, Lion Parcel identifies 0812-1555-0850 as its official WhatsApp contact on its package-claim page. Customers should use official Lion Parcel pages when obtaining contact information because unofficial numbers can expose them to impersonation or fraud.
On Lion Parcel's Malaysia section, the official claim page displays 08111 956 1000 as its WhatsApp contact. Customers in Malaysia can also use the Contact Customer Service links provided on the regional Lion Parcel website or submit an appropriate package claim through the online claim system.
Lion Parcel accepts claims for defined shipment problems. Its published claim guidance states that late-delivery reports should be submitted within seven days after receipt, damage reports within seven days after receipt, and loss reports within 30 days from the date the tracking receipt was issued. Claim eligibility and required documents should always be checked on the official claim page before submission.
Frequently asked questions about Lion Parcel package tracking issues
Why is my Lion Parcel tracking number not found?
Check that you entered the actual Lion Parcel STT or nomor resi and copied every digit correctly. Avoid using a store order number, Shipment ID or Group ID unless Lion Parcel specifically identifies it as the tracking reference. A newly created shipment may also need processing before Tracking information becomes available.
What does STT mean in Lion Parcel Tracking?
STT is the shipment reference that Lion Parcel uses for package tracking. It is also referred to as the nomor resi or tracking number and can be entered on Lion Parcel's official tracking page or on 4Tracking.
Are Lion Parcel tracking numbers always 12 digits?
Lion Parcel's official claim form shows 881234567890 as an example, confirming the use of a 12-digit numeric tracking number. However, the carrier does not publicly state that every STT must follow this exact format, so always use the complete number supplied with your shipment.
Why has my Lion Parcel Tracking stopped updating?
A package can travel between processing points without generating an immediate new public tracking event. Continue monitoring the shipment against the estimated delivery time. If it remains unchanged beyond the expected service period, contact Lion Parcel customer service with the STT.
What should I do if Lion Parcel says my package was delivered but I did not receive it?
Confirm the delivery address and check whether another person at the destination received the package. Lion Parcel's official help section specifically covers cases where a status shows that a package has arrived but the recipient has not received it. If you still cannot locate the parcel, contact customer service and provide the tracking number.
What should I do if the Lion Parcel delivery attempt failed?
Check the latest Tracking details for any available delivery information and make sure the recipient address and contact information are correct. If the status does not explain the next delivery step, contact Lion Parcel customer service with the STT so the shipment can be identified.
How long does Lion Parcel take from Indonesia to Malaysia?
Lion Parcel lists an estimated 3–5 working days for applicable INTERPACK shipments from Indonesia to Malaysia. Sundays, national holidays and customs-clearance time are excluded, so these factors can extend the actual delivery time.
How long does Lion Parcel take from Malaysia to Indonesia?
INTERPACK MAXI shipments from Malaysia to Indonesia have a published estimate of approximately 7–10 working days, depending on the origin and destination cities. Public holidays, Sundays and customs processing are not included in that estimate.
Can I submit a claim for a lost or damaged Lion Parcel package?
Yes. Lion Parcel provides an online claim process for shipment problems such as loss and damage. Its published guidance specifies reporting deadlines, including up to seven days after receipt for damaged packages and up to 30 days from the tracking-receipt date for packages reported lost.
How do I Track Lion Parcel packages on 4Tracking?
Enter your Lion Parcel STT or tracking number on 4Tracking, let the system identify Lion Parcel, and press the Track button. The resulting page will show the available package tracking events and shipment progress in one place.