GOFO Netherlands is a last-mile delivery company focused on getting e-commerce parcels from a local hub to the recipient’s door across the Netherlands. On its own site, GOFO Netherlands describes a model that blends logistics technology with a DSP (Delivery Service Partner) network to deliver faster, smarter, and more sustainable last-mile service, with real-time Tracking visibility along the way.
Rather than behaving like a “classic post” operator, GOFO positions itself as a modern last-mile layer for online stores, retailers, and 3PL partners, emphasizing end-to-end parcel tracking from pickup through final delivery and responsive customer support.
GOFO Netherlands also highlights its national infrastructure: an Amsterdam sorting hub plus regional processing centers and delivery stations (including cities like Rotterdam, Eindhoven, Arnhem, Groningen, and Zwolle), built to support reliable last-mile delivery and cross-border flows within Europe.
Operationally, GOFO says it runs a structured delivery process: if delivery fails, it can retry up to three times, then the parcel is returned to a distribution center/warehouse and held for a limited period before being sent back to the sender. That matters for package tracking because you’ll often see clear events such as “failed delivery attempt,” “returned to warehouse,” and “return to sender.”
GOFO Netherlands services (what they typically handle)
GOFO Netherlands presents a set of last-mile services and tools designed for e-commerce shipments, including:
- Standard parcel delivery with stated delivery time targets (for their standard service)
- Track & Trace / real-time tracking updates for shipment tracking visibility
- Proof of Delivery (POD) options (including signature/photo confirmation “on request”)
- Flexible delivery approaches (standard/express/eco-friendly options are described for business services)
- IT integration options such as API (“My GOFO”), webservice, and EDI (for merchants/partners)
How GOFO Netherlands Tracking and package tracking works
1) The sender hands you the tracking number
GOFO Netherlands notes that the tracking number is typically provided by the sender or online store (often in an order confirmation or shipping notification). If you don’t have it, the fastest fix is to ask the seller/merchant.
2) Track it using GOFO’s Track & Trace
GOFO Netherlands recommends using the Track & Trace section on its website for real-time shipment tracking updates (especially when you want the newest scan).
3) Expect “quiet” periods during customs or handoffs
GOFO explains that tracking can temporarily stop updating when a parcel from a non-EU country arrives but is still waiting for customs clearance or hasn’t been processed into the local facility yet. Once it enters the local network, scans typically resume.
4) Delivery attempts, holding window, then return-to-sender
If delivery fails, GOFO Netherlands states it can make up to three delivery attempts. If unsuccessful, the parcel returns to their warehouse and is held (they mention 14 days) to arrange another delivery; after that, it may be sent back to the sender.
GOFO Netherlands tracking number format (CINL / GFNL)
GOFO Netherlands uses a very specific format for its shipment tracking numbers, which usually begins with four letters followed by a series of digits. If you enter the number and see no information, GOFO advises double-checking the format and, if it still looks invalid, contacting the sender/merchant.
GOFO Netherlands delivery time (what’s typical) + examples
GOFO Netherlands says it can’t guarantee an exact delivery time because it depends on factors like volume, weather, and traffic, but it shares practical expectations:
- In general: delivered within 3–5 working days after arriving in the Netherlands
- If the status shows “Out for Delivery”: usually delivered within 1–2 working days
For business-facing last-mile services, GOFO Netherlands also presents a 1–2 day delivery time target for standard parcel delivery.
Real-world style examples you can use in your tracking content (simple and human, not over-promising):
- Example A (international order): Your parcel arrives in the Netherlands on Monday. A typical window would be Thursday to the following Monday (3–5 working days).
- Example B (near final delivery): Tracking flips to “Out for Delivery” on Tuesday. It often arrives by Wednesday or Thursday (1–2 working days).
How to contact GOFO Netherlands (and what’s best for customers)
Best support route for most buyers: contact the sender/store first
GOFO Netherlands repeatedly points out that the sender/merchant is the right first contact for claims and order-related issues:
- Missing items even when the outer package looks fine: contact the sender
- Lost parcel claim: contact the sender
- Returns: contact the sender
This matches how most cross-border shopping works: the store (AliExpress/Alibaba/webshop) can escalate with the carrier, and you keep buyer protection options in case of loss or damage.
If you need GOFO Netherlands directly
GOFO lists GOFO NL customer support details on its official contact page:
- Email: [email protected]
- Phone: +31 30 249 2200
- Hours: 10:00–18:00 (Mon–Fri, excluding public holidays)
GOFO Netherlands also mentions you can get instant help via the chatbot on their contact page.
Frequently asked questions about GOFO Netherlands shipment tracking issues
How to track GOFO Netherlands packages?
To track a GOFO Netherlands package, enter your tracking number in the designated field and click the Carrier button. Then select "GOFO Netherlands" from the list of options. If you’re unsure which carrier is handling your package, the system can automatically identify it for you. After that, click the Track button. You’ll be redirected to a tracking results page, where detailed information about your package’s status and location will be displayed.
Why can’t I see any updates when I Track my GOFO Netherlands package?
GOFO says to verify the tracking number format first: it should start with CINL or GFNL and contain 13 or 14 digits with no special characters. If it still shows as invalid, contact the sender/merchant.
What does a GOFO Netherlands tracking number look like?
GOFO Netherlands states tracking numbers usually begin with “CINL” or “GFNL”, followed by 13 or 14 digits.
When can I expect delivery after my parcel arrives in the Netherlands?
GOFO’s guidance: generally 3–5 working days after arrival in the Netherlands, depending on volume, weather, and traffic.
Tracking says “Out for Delivery.” Does that mean it arrives today?
Not always. GOFO says when the status shows “Out for Delivery,” it usually means delivery within 1–2 working days.
My tracking hasn’t updated for a few days. Is it stuck?
GOFO notes updates may pause for non-EU shipments after arrival while customs clearance completes or before the parcel is processed into the local facility. If the status hasn’t updated for more than 5 working days after arrival in the destination country (or within the EU), GOFO recommends contacting them.
Tracking says “Delivered,” but I didn’t receive the parcel. What should I do?
GOFO Netherlands advises checking your mailbox, neighbors, and usual drop-off spots. If you still can’t find it, contact GOFO support for help.
The outer package is fine, but items are missing. Who should I contact?
GOFO Netherlands says to contact the sender directly for missing items.
My parcel is lost. How do I file a claim?
GOFO Netherlands says if a parcel is confirmed lost, you should contact the sender directly to handle the claim.
What happens if I’m not home when GOFO delivers?
GOFO Netherlands says a courier may leave the parcel in the mailbox or with a neighbor, and if you don’t want that, you can contact them in advance.
After failed delivery attempts, where does my parcel go?
GOFO Netherlands states they can make up to three delivery attempts. If all fail, the parcel returns to their warehouse and is held for 14 days so you can arrange another delivery; after that, it may be sent back to the sender.
Can I change my delivery address?
GOFO Netherlands says address changes may be possible via a form emailed from [email protected], but once the parcel has been handed to the courier, the address can no longer be changed.
Can I reschedule delivery or send it to a pickup point?
GOFO Netherlands says they are currently unable to reschedule delivery times or redirect parcels to pickup points.
What’s the best way to get help fast for GOFO Netherlands tracking issues?
For most order problems (missing items, claims, returns), GOFO Netherlands points to the sender/merchant as the best first contact. If you need carrier help (delivery issues, address change form, or no updates beyond their stated window), use GOFO NL support via email/phone or the website chatbot.