Pos Indonesia stands as the national postal service of Indonesia, with a rich history and extensive network that spans across the vast archipelago. As a crucial component of Indonesia's communication and logistics infrastructure, Pos Indonesia offers a broad spectrum of services, ranging from traditional mail delivery to modern logistic solutions. Its commitment to connecting individuals and businesses within Indonesia and around the globe has positioned Pos Indonesia as a key player in the international postal system.
Headquarters and Services
Pos Indonesia is headquartered in the historic city of Bandung, operating out of the iconic Gedung Graha Pos Indonesia on Jl. Banda No.30. From this central location, Pos Indonesia orchestrates a wide array of services that cater to the diverse needs of its clientele. These services include domestic and international parcel delivery, EMS (Express Mail Service), logistics, financial services, and e-commerce solutions. With a focus on reliability, efficiency, and customer satisfaction, Pos Indonesia continues to innovate and expand its service offerings to meet the evolving demands of the market.
Shipment Tracking with Pos Indonesia
Seamless Tracking Experience
Pos Indonesia understands the importance of shipment tracking in today’s logistics landscape. Providing customers with the ability to track their parcels in real-time offers peace of mind and enhances the overall delivery experience. Pos Indonesia’s tracking system is designed to be user-friendly and accessible, ensuring that customers can easily monitor the progress of their shipments from dispatch to delivery.
Tracking Number Formats
Pos Indonesia utilizes a standardized tracking number format that consists of 13 characters. This format typically starts with two letters (A to Z), followed by nine digits, and ends with the Indonesian country code "ID" (e.g., CC065505311ID, PD351669289ID). For EMS shipments, tracking numbers always begin with the letter "E" (e.g., EE658249265ID, EK008454763ID), distinguishing them as express deliveries.
How to track Pos Indonesia shipments?
To track a Pos Indonesia shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Pos Indonesia" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Delivery Times and Examples
For domestic shipments, Pos Indonesia aims to deliver parcels within 1 to 7 days, ensuring timely delivery across Indonesia’s extensive territory. International shipments, on the other hand, can take anywhere from 7 to 45 days, and in some cases, up to 90 days depending on various factors such as the destination country, shipping method, and customs processing.
Customer Support and Contact Information
Assistance and Inquiries
Pos Indonesia is dedicated to providing exemplary customer service. For any questions or concerns regarding shipments, customers can reach out directly to Pos Indonesia through various channels:
- Contact Number: +62 22 4218981
- Facebook: Pos Indonesia
Whether it’s a query about a domestic parcel or an international package, Pos Indonesia’s customer service team is equipped to provide the necessary support and assistance to ensure customer satisfaction.
Pos Indonesia’s commitment to excellence, combined with its expansive network and comprehensive range of services, solidifies its status as a premier postal and logistics service provider in Indonesia. By embracing technology and focusing on customer needs, Pos Indonesia ensures that it remains at the forefront of the postal industry, facilitating communication and commerce both within Indonesia and internationally.
Frequently Asked Questions About Pos Indonesia Shipments and Tracking
What Should I Do If My Tracking Number Isn't Working?
If your tracking number isn't working, please ensure that you have correctly entered the full tracking number, including the "ID" at the end. If the number is correct but still not functioning, there might be a delay in the tracking information being updated. Please wait a while and try again. If the issue persists, contact Pos Indonesia customer support for further assistance.
Can I Track EMS Shipments With Pos Indonesia?
Yes, you can track EMS shipments through Pos Indonesia. EMS tracking numbers begin with the letter 'E' and can be tracked just like regular shipments. Use the official Pos Indonesia website or our shipment tracking system for this purpose (e.g., EE658249265ID).
How Long Does It Typically Take for a Domestic Shipment to Be Delivered?
Domestic shipments with Pos Indonesia are typically delivered within 1 to 7 days, depending on the destination within Indonesia. Delivery times can vary based on the specific service used and the geographical location of the recipient.
What Is the Expected Delivery Time for International Shipments?
International shipments with Pos Indonesia can take anywhere from 7 to 45 days to be delivered. In some cases, delivery may take up to 90 days, depending on the destination country, shipping method, and customs processing times.
What Can I Do If My Shipment Is Delayed?
If your shipment is delayed, check the latest status using your tracking number. Delays can occur for various reasons, including customs holds or logistical challenges. If there's no update or you require more detailed information, contacting Pos Indonesia's customer support may provide further insights into the delay.
How Can I Change the Delivery Address After the Shipment Has Been Dispatched?
Changing the delivery address after a shipment has been dispatched is generally not possible. However, it's advisable to contact Pos Indonesia's customer support as soon as you realize a change is needed. They can advise you on any possible solutions based on the status of your shipment.
What Should I Do If My Shipment Arrives Damaged or Not at All?
If your shipment arrives damaged or if you haven't received it within the expected delivery timeframe, contact Pos Indonesia customer support immediately. Be prepared to provide your tracking number and any relevant details about the shipment. Pos Indonesia will guide you through the process of filing a claim or investigating the missing parcel.
How Can I Contact Pos Indonesia for Shipment-Related Queries?
For any shipment-related queries, including issues with tracking, you can contact Pos Indonesia at +62 22 4218981 or reach out via their official Facebook page: Pos Indonesia. Customer support is available to address your concerns and provide assistance.
Our Monthly Statistics for Pos Indonesia – March 2025
Our monthly delivery time statistics for Pos Indonesia in March 2025 provide insights into the minimum, average, and maximum shipment delivery times from the origin to the destination country.
| From | To | Delivery Time |
|---|---|---|
 TWNTaiwan |  IDNIndonesia |
|
 CHNChina | IDN Indonesia |
|
 DEUGermany | IDN Indonesia |
|
 SGPSingapore | IDN Indonesia |
|
 JPNJapan | IDN Indonesia |
|
 KORSouth Korea | IDN Indonesia |
|
 HKGHong Kong | IDN Indonesia |
|
 THAThailand | IDN Indonesia |
|
 TURTurkey | IDN Indonesia |
|
 SAUSaudi Arabia | IDN Indonesia |
|