Korea Post is the national postal service of South Korea, trusted with delivering mail, parcels, and offering financial services across the nation. Headquartered in Sejong Special Self-Governing City, it provides a crucial communication and commerce bridge within South Korea and internationally. Korea Post's broad range of services includes traditional mail delivery, parcel services, express mail service (EMS), and logistics solutions, alongside postal savings and insurance products, demonstrating its role far beyond just mail delivery.
Services Offered by Korea Post
Korea Post caters to both individuals and businesses with services like domestic and international mail, parcel delivery, EMS for urgent deliveries, and comprehensive logistics solutions. It also extends into financial services, offering postal savings accounts and insurance products, underscoring its commitment to meeting the diverse needs of its customers through continuous innovation and service improvement.
Shipment Tracking with Korea Post
How Shipment Tracking Works
Korea Post's tracking system enables customers to monitor their domestic and international shipments in real-time via the Korea Post website or mobile app. By entering the unique tracking number, users can receive updates on their parcel's status and location from dispatch to delivery, ensuring a transparent and reassuring tracking process.
Tracking Number Formats
For international shipments, Korea Post uses a 13-character tracking number format, starting with two letters, followed by nine digits, and ending with "KR" (e.g., CC023488789KR, LE005345678KR, AA021395925KR). Domestic parcels also have a 13-character tracking number, but it comprises solely of digits (e.g., 1805874265120, 5665245620329, 7302567848659), facilitating precise parcel identification and tracking.
How to track Korea Post shipments?
To track a Korea Post shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Korea Post" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Shipment Delivery Time
Domestic Shipments
For domestic shipments within South Korea, Korea Post offers efficient and reliable services that generally ensure delivery within 1-3 business days. The speed of delivery can depend on several factors, including the specific service chosen, the distance between the sending and receiving locations, and the time of drop-off. For instance, parcels sent via standard mail services are usually delivered within the 1-3 day window, while those requiring next-day delivery can opt for Korea Post's express services, which prioritize the shipment for faster delivery.
International Shipments
When it comes to international shipments, delivery times can vary more significantly, ranging from 3 to 14 business days. These variances are largely due to the destination country, the chosen shipping service, and the customs clearance process, which can differ greatly from one country to another.
- Standard International Shipping: This service is ideal for non-urgent international deliveries and typically takes anywhere from 7 to 14 business days, depending on the destination country and its customs procedures. This option is cost-effective but does not prioritize speed.
- EMS (Express Mail Service): For those needing faster delivery for their international shipments, EMS is Korea Post’s solution. EMS packages usually reach their destination within 3 to 7 business days, offering a quicker, more reliable service. The EMS service includes tracking and is prioritized through customs, which helps reduce potential delays.
Factors Affecting Delivery Time
Several factors can influence the delivery time of both domestic and international shipments:
- Customs Clearance: International parcels must go through the customs process of the destination country, which can significantly impact delivery times. The efficiency of customs clearance varies by country and can be influenced by the contents of the shipment, the accuracy of the customs declaration, and the volume of parcels being processed.
- Public Holidays and Non-Working Days: Both in South Korea and the destination country, public holidays and weekends can extend delivery times. Postal services do not operate on these days, which can add delays to the estimated delivery windows.
- Remote Areas: Deliveries to or from remote areas may take longer than the standard delivery times. This includes certain islands or rural areas where transportation and logistics may be more challenging.
Getting Support
For assistance or inquiries regarding shipments, Korea Post offers extensive customer support services. The headquarters is situated in Sejong Special Self-Governing City at the following address: (30114) 세종특별자치시 도움5로 19 (어진동), with the business registration number 101-83-02925.
For a direct line to the customer center regarding various services, you can reach out as follows:
- For postal services, dial 1588-1300.
- For savings services inquiries, contact 1599-1900.
- For insurance services, the number is 1599-0100.
Should you need to send a fax, the number is 0505-005-1024. In case you require support after regular business hours, the duty office can be contacted at 044-200-8841. For those who prefer online communication, Korea Post can be reached via email at [email protected].
Korea Post is committed to delivering efficient and dependable postal and logistics services, ensuring that the process of shipment tracking is seamless and transparent for all customers, whether the service is being used domestically within South Korea or internationally.
Frequently Asked Questions about Korea Post
What should I do if my tracking number isn't working?
If your tracking number provided by Korea Post isn't working, ensure you've entered the number correctly without any spaces or typos. If it still doesn't work, it may not have been entered into the system yet. Please allow some time for processing, especially if your package was recently shipped. If the issue persists, contact Korea Post customer service for assistance.
My package is marked as delivered, but I haven't received it. What steps should I take?
If your package is marked as delivered but you haven't received it, check with your neighbors or your building's management to see if the package was left there. Also, look for any delivery notice that might indicate where your package is. If you still can't locate your package, contact Korea Post as soon as possible to report the issue.
Can I change the delivery address after my package has been sent?
Once a package is in transit, changing the delivery address can be challenging. However, it's best to contact Korea Post customer service directly to see if a change of address is possible for your shipment.
What are the delivery times for Korea Post shipments?
Delivery times for Korea Post shipments vary depending on the service used and the destination. Domestic shipments usually arrive within 1-2 business days, while international shipments can take anywhere from 5 to 14 business days or more, depending on customs and the destination country.
What happens if I miss the delivery of my package?
If you miss the delivery of your package, Korea Post will usually leave a notice with instructions on how to arrange for a redelivery or where to pick up your package. You can also contact Korea Post directly to schedule a new delivery time or to find out the location of your local post office for pickup.
How do I report a lost or damaged package with Korea Post?
To report a lost or damaged package, you should contact Korea Post customer service as soon as possible. Be prepared to provide them with your tracking number and any other relevant details about your package. They will guide you through the process of filing a claim.
How can I request a redelivery for a package I missed from Korea Post?
If you missed a delivery from Korea Post, you can request a redelivery by using the notice left by the delivery personnel. This notice should include instructions on how to request a redelivery. Alternatively, you can visit the Korea Post website or contact their customer service directly to arrange for another delivery attempt.
What does "In Transit" status mean for my Korea Post tracking?
The "In Transit" status means that your package is on its way to the destination. It indicates that the parcel has been processed through and is moving between postal facilities, either within South Korea or on its way to an international destination.
Can I track a Korea Post package without a tracking number?
Tracking a Korea Post package without a tracking number is challenging. If you're the recipient, contact the sender to obtain the tracking number. If you've lost your tracking number, check any emails or receipts related to your shipment. For senders, Korea Post customer service might help locate the package with enough transaction details.
How accurate is Korea Post's estimated delivery time?
Korea Post's estimated delivery time is generally reliable, but it can be affected by factors such as customs delays, public holidays, and extreme weather conditions. For international shipments, the accuracy of the estimated delivery time also depends on the postal services and procedures in the destination country.
Why is my Korea Post package taking longer than expected to arrive?
Delays in Korea Post packages can be due to several reasons, including customs clearance processes for international shipments, high volume of mail, weather conditions, and incorrect or incomplete delivery addresses. If your package is significantly delayed, contact Korea Post customer service for more information.
How do I contact Korea Post customer service for international inquiries?
For international inquiries, you can contact Korea Post customer service through their international customer service hotline or by sending an inquiry via their official website. Be sure to have your tracking number and any relevant shipment details on hand when you contact them.
What should I do if I receive someone else's package from Korea Post?
If you receive a package that isn't yours, do not open it. Contact Korea Post customer service as soon as possible to report the mistake. They will provide instructions on how to return the package to the postal service so it can be delivered to the correct recipient.
Examples of statuses which Korea Post shipment tracking passes
| Statuses |
| Arrival at Destination Airport |
| Arrival at Office of Exchange |
| Arrival at inward office of exchange |
| Arrival at outward office of exchange |
| Cancel for returning |
| Cancellation of acceptance |
| Delivered to Destination Post |
| Delivery complete |
| Delivery preparation |
| Departure from inward office of exchange |
| Departure from the Airport |
| Expected arrival time to the port |
| Expected departure date from the port |
| Handed over to a transport company |
| Ready for Animal Quarantine |
| Ready for acceptance |
| Ready for customs clearance |
| Ready for dispatch |
| Ready for plant quarantine |
| Ready to dispatch |
| Received by Air carriers |
| Request for returning |
| Return for air security |
| Return to sender |
| Returned-item delivery at Post Office |
| Unsuccessful delivery |