Sagawa Express, officially known as SG Holdings Co., Ltd., is one of Japan's major transportation and logistics companies, specializing in parcel delivery and courier services. It was established in 1957 by Kiyoshi Sagawa and has grown to become a key player in Japan's logistics industry. Sagawa Express is well-known for its door-to-door delivery services, handling everything from small parcels to large freight.
The company operates primarily in Japan but has also expanded its services internationally, offering logistics and freight forwarding services around the world. Sagawa Express is part of SG Holdings Group, which encompasses various businesses related to logistics, information technology, and international shipping.
Sagawa's distinctive red and white delivery trucks are a common sight in Japan, and the company has built a reputation for reliability and efficiency. It competes with other major logistics companies in Japan, such as Yamato Transport and Japan Post.
SG Holdings has continually adapted to changing market demands, including the rise of e-commerce, by investing in technology and infrastructure to improve service quality and delivery times. This includes the development of advanced tracking systems and the use of automated sorting facilities to handle the increasing volume of parcels.
How do I track Sagawa Express shipments?
To track a Sagawa Express shipments, enter the tracking number in the field above, click the "Carrier" button, and select "Sagawa Express" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.
What do Sagawa Express tracking numbers look like?
Sagawa Express assigns a unique tracking number to each shipment, referred to as the Sagawa tracking number. This tracking number usually comprises 10-12 digits, for example, 1234-5678-9012, and is essential for tracking the status and location of your shipment during its transit
Sagawa Express Trackable Services
Sagawa Express prides itself on its ability to offer reliable and efficient delivery services, ensuring that your parcels reach their destination safely and on time. Recognizing the importance of transparency and convenience for our customers, Sagawa Express supports online package tracking for a wide variety of services, enabling you to stay informed about your shipment's progress every step of the way.
Sagawa Express supports online package tracking for the following services:
- Hikyaku Express
- Hikyaku Large Size Express
- Hikyaku Air Express
- Hikyaku Large Size Air Express
- Hikyaku Cool Express
- Hikyaku Mail Express (for letters and documents)
- Hikyaku You-Mail Express
- SGX International (for international parcels)
- Hikyaku Just Time Express
All Sagawa Express services mentioned above can be tracked using our shipment tracking platform, providing you with real-time updates and peace of mind that your package is on its way.
Sagawa Express Shipment Delivery Time
Sagawa Express aims to deliver shipments as promptly as possible. Domestic delivery within Japan generally takes 1-2 days, depending on the exact locations of the sender and receiver. For international shipments, the delivery time can vary between 3 to 14 days, depending on the destination country and customs clearance processes. It's crucial to remember that these are estimated delivery times and can vary based on various factors.
Frequently Asked Questions About Sagawa Express
How to Contact Sagawa Express for Shipment Issues?
In case of any shipment issues or inquiries, Sagawa Express has a dedicated customer service team ready to assist. Here's how you can contact Sagawa Express:
If you prefer to write to them, you can visit their contact page at https://www.sagawa-exp.co.jp/contact/. From there, you can find additional contact information and a form that you can fill out with your question or concern.
It's important to remember to have your tracking number at hand when contacting Sagawa Express's support team. It will help them assist you more quickly and efficiently.
What Should I Do if My Sagawa Express Shipment is Delayed?
If your Sagawa Express shipment is delayed, it's advisable to first check the tracking status provided on the Sagawa website using your tracking number. If the status is not updated or you require further assistance, you can contact Sagawa Express customer service for support.
What If I Wasn’t Home When Sagawa Express Attempted Delivery?
If Sagawa Express attempted a delivery when you weren't at home, they usually leave a notice indicating the attempted delivery. You can arrange a new delivery date or pick up the shipment from a nearby Sagawa Express office as per the instructions provided in the notice.
My Sagawa Express Shipment is Marked as Delivered, but I Didn't Receive It. What Should I Do?
In this case, first, check your surroundings and inquire with your neighbors or building reception if they received the package on your behalf. If you are still unable to find the package, contact Sagawa Express customer service for assistance.
How Do I Report a Damaged Sagawa Express Shipment?
If your Sagawa Express shipment has arrived damaged, it's vital to report this issue to Sagawa Express customer service as soon as possible. They will guide you on the steps to file a claim for the damaged shipment.
Can I Change the Delivery Address for My Sagawa Express Shipment?
Changing the delivery address of your Sagawa Express shipment may be possible depending on its current status. It's best to contact Sagawa Express customer service directly for assistance in this matter.
What If My Sagawa Tracking Number Isn't Working?
If you're having trouble tracking your Sagawa Express shipment, it may be due to a delay in the system updating. Wait a few hours and try again. If the problem persists, reach out to Sagawa Express's customer service for further assistance.
What Should I Do If My Shipment Is Stuck In Transit?
If your Sagawa Express shipment is marked as in transit for an extended period, it could be due to various reasons like customs delay, incorrect address, or an issue at the courier's end. It's advisable to contact Sagawa Express's customer service to inquire about the status of your shipment.
Can I Request A Specific Delivery Time With Sagawa Express?
Sagawa Express endeavors to accommodate customers' needs as much as possible. While a specific delivery time cannot be guaranteed due to logistical constraints, you may reach out to their customer service to see if they can make an arrangement.
Monthly Delivery Performance for Sagawa Express – June 2025
Our comprehensive monthly delivery report for Sagawa Express in June 2025 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 JPNJapan |  UnknownUnknown |
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