Qatar Post, also known as Q-Post, is a state-owned enterprise that specializes in postal delivery services in Qatar. It was established in 1950 under the name "General Postal Corporation." Since 2013, its headquarters have been situated within the Ministry of Transport and Communications. Qatar Post offers both domestic and international postal services. Although it only forwarded three direct dispatches of mail to other countries in 1963, it now operates over 100 direct dispatch routes that cover the entire globe. Additionally, more than 130 street posting boxes have been installed throughout the nation, with mail collected from these locations on a daily basis.
Shipment Tracking with Qatar Post
Tracking System Overview
To ensure the security and timely delivery of packages, Qatar Post offers an intuitive shipment tracking system. Through this system, customers can gain real-time updates on the status of their parcels, from the moment of dispatch to the time of delivery. The tracking system is essential in building trust and ensuring transparency in the delivery process.
How to Track Qatar Post shipments?
To track Qatar Post shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "Qatar Post". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
What do Qatar Post tracking numbers look like?
Each parcel dispatched through Qatar Post is assigned a unique tracking number. This tracking number is a series of digits that serve as the identifier for the package throughout its journey. Customers receive this number at the time of shipment, and it should be retained for future reference and for tracking the shipment's progress.
Qatar Post tracking numbers can be summarized as follows:
(# = Letter / * = number /! = Number or letter)
- A# *** *** *** QA
- C# *** *** *** QA
- E# *** *** *** QA
- L# *** *** *** QA
- R# *** *** *** QA
- S# *** *** *** QA
- V# *** *** *** QA
- ## *** *** *** QC
Qatar Post International Standard Mail
Qatar Post International Standard Mail is an affordable mailing solution for non-urgent mail. Here is some information about this service:
Weight limits for Qatar Post International Standard Mail
If you want to send or receive a parcel using Qatar Post's international standard mail service, the maximum weight for your parcel is 30 kg if the parcel is being sent to Gulf countries; for other countries, the weight limit is 20 kg per parcel. For mail, the maximum weight limit is 1-2 kg per item.
Delivery time for Qatar Post International Standard Mail
According to the official Qatar Post website, the delivery time for international parcels and mail is approximately 15 days. This can vary, potentially being more or less, depending on the destination country's location.
Qatar Post International Express (EMS)
Qatar Post International express mail service is the fastest way to send or receive parcel or mail to more than 190 countries and territories worldwide.
Weight limits for Qatar Post International Express Mail Service (EMS)
If you want to send or receive a parcel using the Qatar Post international express mail service, the maximum weight for your parcel is 30 kg if the parcel is being sent to Gulf countries; for other countries, the weight limit is 20 kg per parcel. For mail, the maximum weight limit is 1-2 kg per item.
Delivery time for Qatar Post International express mail service (EMS)
According to the official Qatar Post website, the delivery time for international parcels and mail is approximately 7-10 days. This can vary, potentially being more or less, depending on the location of the destination country
Contacting Qatar Post for Shipment Issues
In the event of encountering any issues or having inquiries regarding shipments, Qatar Post has put in place a robust customer service infrastructure to assist you promptly and effectively. The cornerstone of this infrastructure is a dedicated hotline and an email service geared towards offering assistance and resolving issues in the most efficient manner possible.
For domestic inquiries, individuals can reach out to Qatar Post by dialing 104. This hotline is operational round the clock, offering a quick and convenient avenue for getting all the necessary help and information pertaining to shipments. Whether it is a delay in delivery, a missing parcel, or any other concern, the customer service representatives at the other end of the hotline are well-equipped to assist you.
Additionally, for detailed queries or to register any grievances, customers can use the official email address: [email protected]. This channel ensures that all your concerns are addressed comprehensively. Be it seeking clarification on a service or reporting an issue with a delivery, the email service provides a platform for detailed communication, facilitating a structured and documented approach to resolving issues.
It is highly recommended to keep all pertinent details handy while reaching out to the customer service, including tracking numbers and other shipment details, to facilitate a swift and effective resolution. By utilizing these channels, one can expect professional and timely assistance, testifying to Qatar Post's commitment to ensuring customer satisfaction through a service experience that is both convenient and reliable.
Frequently asked questions about Qatar Post shipment-related issues
What is the standard delivery time for domestic and international shipments?
The delivery time can vary depending on a range of factors including the destination, the service chosen, and other logistical factors. Generally, domestic shipments are delivered faster compared to international shipments. For the most accurate delivery time estimate, it is recommended to check the specific details provided at the time of booking the shipment.
What should I do if my shipment is delayed?
If your shipment is delayed, it is advisable to first check the shipment status using the Qatar Post tracking service to get the latest updates. If the status does not provide sufficient information, you can contact Qatar Post customer service through the hotline 104 (for domestic calls) or via email at [email protected] for further assistance.
What is the format of the Qatar Post tracking number?
Qatar Post tracking numbers generally consist of a series of numbers and possibly letters which are used to uniquely identify your shipment. This tracking number is essential in monitoring the status and location of your package throughout the delivery process. It is provided at the time of shipment booking.
How do I report a missing or damaged shipment?
If you suspect that your shipment is missing or has been damaged, immediately report the issue to Qatar Post customer service. You can reach them via the hotline 104 for domestic inquiries or email at [email protected]. Be prepared to provide all necessary details including the tracking number to facilitate a swift resolution of your issue.
Does Qatar Post offer insurance for shipments?
Yes, Qatar Post offers insurance services to safeguard the value of your shipments. This service ensures that in the event of loss or damage, you can claim compensation. Details regarding the insurance services can be found on the Qatar Post official website or by contacting the customer service.
How do I change the delivery address after the shipment is dispatched?
Changing the delivery address after the shipment has been dispatched can be a complex process. It is recommended to contact Qatar Post customer service as soon as possible to discuss the possibility and the procedure for changing the delivery address. Reach them through the hotline 104 or email at [email protected].
Can I arrange for a redelivery if I missed the first delivery attempt?
Yes, if you missed the first delivery attempt, you can arrange for a redelivery by contacting Qatar Post customer service. Ensure to contact them promptly to facilitate the redelivery at a convenient time.
Examples of statuses which Qatar Post shipment tracking passes
| Statuses |
| Arrival at inward office of exchange |
| Arrival at outward office of exchange |
| Business Delivery Service |
| Business Delivery Service ~ null |
| Cancel item export |
| Counter Delivery Failed |
| Counter Delivery Failed ~ (11)Addressee cannot be located-Item returned to sender(E) |
| Counter Delivery Failed ~ (12)Addressee not available-Item returned to sender(E) |
| Counter Delivery Failed ~ (59)At addressee's request-Item returned to sender(E) |
| Counter Delivery Success |
| Counter Delivery Success ~ null |
| Delivery Follow-up Failed |
| Delivery Follow-up Failed ~ (11)Addressee cannot be located-Item disposed of according to sender's instruction(K) |
| Delivery Follow-up Failed ~ No Answer / Customer Not available |
| Delivery Follow-up Failed ~ null |
| Delivery Follow-up Success |
| Delivery Follow-up Success ~ null |
| Dispatched to Branch |
| Dispatched to Branch ~ 10546 |
| Dispatched to Branch ~ 19386 |
| Dispatched to Branch ~ Dispatched to Al Azizya |
| Dispatched to Branch ~ Dispatched to Al Meera - Al Shamal |
| Dispatched to Branch ~ Dispatched to Al Shamal |
| Dispatched to Branch ~ Dispatched to Al kharthiyat |
| Dispatched to Branch ~ Dispatched to AlKhor |
| Dispatched to Branch ~ Dispatched to Customs |
| Dispatched to Branch ~ Dispatched to Dukhan |
| Dispatched to Branch ~ Dispatched to GPO-Counter |
| Dispatched to Branch ~ Dispatched to General Post Office |
| Dispatched to Branch ~ Dispatched to Home Delivery Section |
| Dispatched to Branch ~ Dispatched to Khalifa Town |
| Dispatched to Branch ~ Dispatched to Lulu Hyper Market |
| Dispatched to Branch ~ Dispatched to Mesaieed |
| Dispatched to Branch ~ Dispatched to Rayyan |
| Dispatched to Branch ~ Dispatched to Wakra |
| Dispatched to Branch ~ null |
| Driver Assigned |
| Final Delivery |
| Final Delivery ~ null |
| Follow-up Success |
| Follow-up Success ~ Al Azizya |
| Follow-up Success ~ Al kharthiyat |