POST Luxembourg is a public undertaking based in Luxembourg that provides postal and parcel services alongside other communications and financial services. For shipment customers, its postal network supports sending and receiving parcels within Luxembourg as well as international dispatch through the postal system. The carrier also provides online package tracking so recipients and senders can follow eligible shipments from acceptance through delivery.
For parcel delivery inside Luxembourg, POST offers several PackUp options. PackUp Home allows eligible parcels to be left at a location chosen by the recipient when they are away, PackUp 24/24 provides collection from automated parcel stations, and PackUp Point sends parcels to participating local partners. These options give recipients more control over where they receive their packages rather than relying only on standard home delivery.
POST Luxembourg also operates PackUp Import for shoppers whose online retailer does not deliver directly to Luxembourg. The service provides delivery addresses in France and Germany, after which POST transports the parcel to Luxembourg for collection at the selected PackUp 24/24 station or PackUp Point. For outgoing parcels, POST offers postage categories for Luxembourg, Europe and worldwide destinations, with size and weight limits depending on the destination.
Customers who need urgent international shipping can use DHL Express Easy through participating POST offices. POST also offers services such as online postage through MyPost, parcel drop-off at PackUp stations, FollowMe tracking labels and optional shipment insurance. Because the service used and the destination can affect how a parcel is processed, Tracking the individual shipment is the best way to follow its actual progress.
How Post Luxembourg shipment tracking works
POST Luxembourg uses its Track & Trace service to show the progress of eligible shipments. To use it, enter the complete shipment number, including all letters and digits shown on the dispatch slip. POST states that Track & Trace works with registered deliveries, parcels and FollowMe labels.
To Track a Post Luxembourg package with 4Tracking, enter the tracking number in the tracking field. 4Tracking can automatically detect many supported carriers; if Post Luxembourg is not identified automatically, choose it using the carrier button. Click Track and you will be redirected to the results page, where the available package tracking events can be reviewed in chronological order.
You can also use POST Luxembourg's official Track & Trace service or the POST Parcel & Mail mobile app. The app allows customers to follow shipments, receive tracking notifications and manage supported parcel-delivery options from a MyPost account.
Which Post Luxembourg shipments can be tracked?
POST specifically lists registered deliveries, parcels and FollowMe labels as compatible with Track & Trace. Ordinary untracked mail may not provide the same shipment history, so the presence of a valid tracking identifier is important when you want detailed delivery updates.
Post Luxembourg tracking number formats
POST Luxembourg publishes official examples for several types of trackable shipments. These examples use a two-letter prefix, nine digits and the country suffix LU. The prefix indicates the type of shipment in the examples provided by POST.
For a parcel, POST gives CP123456789LU as an official example. For a registered delivery, the published example is RR123456789LU. For a FollowMe tracking label, POST gives LX123456789LU. These examples are useful for recognizing common POST Luxembourg identifiers, but you should still enter the exact number printed on your own dispatch slip or supplied by the sender.
What should I do if my tracking number looks different?
Do not change a shipment number simply to make it resemble an example. Copy the complete identifier exactly as provided. International shipments can involve postal partners in other countries, and the identifier used for a particular item may depend on the service and origin. If the number is rejected, confirm it with the sender or contact POST Luxembourg.
Post Luxembourg delivery times and examples
POST Luxembourg states that national parcel delivery times are generally two or three days. This is the clearest official reference for ordinary parcel delivery within Luxembourg, but it should be treated as a general timeframe rather than assuming that every package will arrive on an identical schedule.
For example, a parcel accepted into POST's national network may normally be expected within about two to three days under ordinary conditions. The individual Tracking history remains important because processing, an unsuccessful delivery attempt or another shipment-specific issue can affect when the parcel actually becomes available to the recipient.
POST does not publish a guaranteed general transit time for ordinary international parcel deliveries. Its official guidance states that international delivery times are not guaranteed unless the item is sent express with DHL. For customers who need express international transportation, POST offers DHL Express Easy through its post offices, but the exact delivery time depends on the destination and service rather than one universal number of days.
Parcels containing goods that arrive from outside the European Union can also be subject to customs formalities in Luxembourg. Customs processing, payment requirements or missing information can affect how quickly an imported package reaches final delivery, so continue checking package tracking when an international shipment appears to pause after arrival.
How to contact Post Luxembourg about shipment issues
If Tracking has stopped updating, a parcel is overdue or you need clarification about a delivery, POST Luxembourg provides dedicated support for postal and package services. Keep the shipment number available when contacting support so the parcel can be identified more easily.
Call Post Luxembourg customer service
For Post and Packages support, call 8002 8004 from Luxembourg or +352 2424 8004 from abroad. POST lists support hours for postal and package enquiries as Monday to Friday from 8:00 to 17:00.
Use the Post Luxembourg contact form
POST provides an online contact form through its official website. This is useful when you want to describe a Tracking or delivery problem in writing. Include the shipment number and the latest status shown in package tracking, together with a concise explanation of the issue.
Visit a Post Luxembourg point of sale
POST maintains post offices, Espaces POST and other points of sale throughout Luxembourg. A postal point of sale can be useful for questions involving a parcel you sent, a dispatch slip, collection instructions or another issue that requires documents associated with the shipment.
What should I provide when reporting a parcel problem?
Have the complete tracking number ready and explain the latest Tracking event, the expected delivery date if one was provided, and whether you are the sender or recipient. If the parcel was purchased from an online retailer, keeping the order confirmation available can also help you coordinate with the seller if further investigation is needed.
Frequently asked questions about Post Luxembourg package tracking issues
Why is my Post Luxembourg tracking number not working?
Check that the complete number was entered, including the letters at the beginning and end when they form part of the identifier. Make sure you are using the postal shipment number rather than an order or invoice reference. If the item has only just been posted, Tracking information may also not be available immediately.
Can I Track a Post Luxembourg package with 4Tracking?
Yes. Enter the shipment number on 4Tracking, allow automatic carrier detection or select Post Luxembourg manually, and click Track. The results page will display the available package tracking information for the shipment.
What does a Post Luxembourg parcel tracking number look like?
POST publishes CP123456789LU as an official parcel example. It also publishes RR123456789LU for registered deliveries and LX123456789LU for FollowMe labels. Use these as examples only and always copy the exact identifier assigned to your own shipment.
Why has my Post Luxembourg package stopped updating?
A shipment may remain on the same Tracking event while it moves between processing points or while an international parcel undergoes customs procedures. If the parcel has passed its expected delivery timeframe without progress, contact POST and provide the tracking number.
How long does Post Luxembourg take to deliver a parcel within Luxembourg?
POST states that national parcel delivery times are generally two or three days. This is a general timeframe for domestic parcels, not a guarantee that every shipment will arrive within exactly the same number of days.
How long does an international Post Luxembourg package take?
POST does not provide one guaranteed delivery time for ordinary international parcels. Its official guidance states that international times are not guaranteed unless the shipment is sent express with DHL. The destination, postal partners and any required customs processing can affect the journey.
What is the difference between CP, RR and LX tracking numbers?
In POST Luxembourg's official examples, CP123456789LU is shown for a parcel, RR123456789LU for a registered delivery and LX123456789LU for a FollowMe label. These prefixes correspond to the example shipment categories published by POST.
Can I receive a Post Luxembourg package at a parcel locker?
Yes, eligible recipients can use PackUp 24/24 stations in Luxembourg. After a parcel is delivered to the selected station, POST states that it remains available there for seven days and can be collected 24 hours a day during that period.
What should I do if my PackUp parcel was not delivered to the station?
POST explains that some carriers do not deliver to PackUp stations. In such cases, a parcel may instead be delivered to the home address, with a delivery notice left if nobody is available. POST may also leave a notice when a parcel is too heavy for the selected delivery method or when customs duties or taxes must be paid and the recipient is absent.
Who should I contact if my Post Luxembourg package is delayed or missing?
Call POST at 8002 8004 from Luxembourg or +352 2424 8004 from abroad during the published Post and Packages support hours, or use the official contact form. If the parcel came from an online retailer, contact the sender as well because the seller may be able to investigate the shipment from its side.
Monthly Delivery Performance for Post Luxembourg – September 2026
Our comprehensive monthly delivery report for Post Luxembourg in September 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 LUXLuxembourg |  UnknownUnknown |
|
 BGRBulgaria | LUX Luxembourg |
|
 ROURomania | LUX Luxembourg |
|
 MARMorocco | LUX Luxembourg |
|
 INDIndia | LUX Luxembourg |
|
 HUNHungary | LUX Luxembourg |
|
 JPNJapan | LUX Luxembourg |
|